
Rick Hendrick Chrysler Dodge Jeep RAM Duluth
Duluth, GA
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Excellent Customer service!!! Amazing work and happy with the outcome!!! The team came together and we agreed on the best deal that worked for us! I will be returning to purchase m Amazing work and happy with the outcome!!! The team came together and we agreed on the best deal that worked for us! I will be returning to purchase my next commercial vehicle! Great Job guys! More
Sales Team was great. Finance department needs improvement. Carlos Santiago was amazing. Very helpful and very knowledgeable of the products. His customer service ability was beyond exceptional. Unfortunately t Carlos Santiago was amazing. Very helpful and very knowledgeable of the products. His customer service ability was beyond exceptional. Unfortunately the finance department was not at the same level. I left numerous messages and no return phone calls. Then when he finally returned my call after days everything was urgent and right away. I sat at the front of the dealership for an hour before he came out. Then made an appointment at 8:30 the next morning to come back. When I arrived he was in a business meeting (that was scheduled) and didn’t come out until after 9:30. When I asked him he said he didn’t know I was coming at 8:40 (even thou he looked me in the eyes and said I’ll see you at 8:30). Also the finance manager...she was beyond impolite. She was very rude and abrasive. If it wasn’t for Carlos being very kind and exceptional customer service I would never come back. More
Excellent Heathers Customer Service Was Excellent 10 Stars she took the time to explain my car in detail. Even took enough time to draw a picture And simplified Heathers Customer Service Was Excellent 10 Stars she took the time to explain my car in detail. Even took enough time to draw a picture And simplified it enough to my understanding. More
Nick Singh, AN ASSET Nick was great. I liked that he was knowledgeable (financially and product wise) and patient; never pushy. Ugh I hate a pushy salesman; he drove me to Nick was great. I liked that he was knowledgeable (financially and product wise) and patient; never pushy. Ugh I hate a pushy salesman; he drove me to get medicine as I was coming down with a cold during the sell lol. He also snuck me pizza. Yeah, he was great- though the medicine run and the food was a nice touch, it meant the most that he remained so patient and he didn’t leave me waiting for ridiculous amounts of time. He communicated his every move with me- which set a clear expectation. I had my 10 month old chatty kid with me and he was also very pleasant with him. I really appreciated his attitude. **i wasn’t paid to say this...**— He’s the best salesman I’ve ever bought a car with (my compass being the 5th). Marc in finance was also a big help as well (Get my man a new name tag) and his boss (can’t remember her name but I could tell she ran the place— I loved that!)- she helped a lot with the maintenance plan despite my pushiness for a good deal. My only complaint- the cost of the maintenance plan and the options should be more flexible for the buyer. I absolutely love my compass and so glad I was able to get the warranty and the maintenance. Shoutout to the young guy who vacuumed my car after my ten month spilled an entire bottle of baby crackers 2 secs after being put in the car. My overall experience with Rick Hendricks, Jeep— FANTASTIC... Cant wait to see you guys on my first oil change. More
Great customer service! Lance was very helpful and kind when our truck needed service. He kept us updated on the status and the service team got our truck back to us in a goo Lance was very helpful and kind when our truck needed service. He kept us updated on the status and the service team got our truck back to us in a good amount of time. We really appreciate them! More
Great service Heather in the service department was great. She answered all of my questions and made sure my rental was covered. I had absolute confidence in Heathe Heather in the service department was great. She answered all of my questions and made sure my rental was covered. I had absolute confidence in Heather and the service department. Everything went smoothly. More
Heather is the best . Got me in and out in the time promised. Will continue to use her as my advisor for future service visits . Got me in and out in the time promised. Will continue to use her as my advisor for future service visits More
Warranty repair Stopped in to see if I could get help with a small part issue on a new RAM 1500. Was greeted warmly offered a quick resolution and great follow up. Stopped in to see if I could get help with a small part issue on a new RAM 1500. Was greeted warmly offered a quick resolution and great follow up. More
Seamless professionalism. Our sales associate, Melvin, was friendly; made us feel comfortable and welcome. His supervisor, Rich, helped tremendously in getting us a GREAT deal Our sales associate, Melvin, was friendly; made us feel comfortable and welcome. His supervisor, Rich, helped tremendously in getting us a GREAT deal on my beautiful 2020 Gladiator! More
Great customer service Everyone was so nice and made me feel as if they truly cared about getting me into the vehicle that would be perfect for me. Kwanzi was exceptionally Everyone was so nice and made me feel as if they truly cared about getting me into the vehicle that would be perfect for me. Kwanzi was exceptionally good, without his effort I would not have found the vehicle that was right for me. Donnie was extremely nice and comforting throughout the process of searching and buying. As well I cannot forget Edin who was very helpful with showing me all of the vehicles while being patient and explaining features. My overall experience was great. Thank you for helping me find a great vehicle. More