Rick Hendrick Chrysler Dodge Jeep RAM Duluth

in and out in less than a hour. very helpful service Schedule a online appt., but didn't really need one as I only needed a oil change and tire rotation. Express lane for me, thanks. Schedule a online appt., but didn't really need one as I only needed a oil change and tire rotation. Express lane for me, thanks. More

well worth it! this was such a great experience. i walked in not expecting to buy a car but to look around and see what all they had there. i ended up trading in my this was such a great experience. i walked in not expecting to buy a car but to look around and see what all they had there. i ended up trading in my 2013 nissan sentra for a 2019 dodge challenger SXT (brand spanking new). Sharon really helped out a lot bringing the price down to make it affordable for me! she was good at explaining everything about the car and understanding what my goal was! thanks a lot! :) More

2019 ram I had the best experience buy my new truck is was simple an easy! The Rick Hendrick ram Chrysler Jeep employees are like family! An they put customer I had the best experience buy my new truck is was simple an easy! The Rick Hendrick ram Chrysler Jeep employees are like family! An they put customers first! 5star definitely thank you guys More

Great Dealership and Excellent Staff I am very happy with my purchase. All of the staff members involved were extremely helpful. Great job to everyone and will definitely recommend this d I am very happy with my purchase. All of the staff members involved were extremely helpful. Great job to everyone and will definitely recommend this dealership! More

Excellent Professional service. Heather was courteous and friendly. She was also helpful in keeping me informed about the status of my car. The dealership is al Professional service. Heather was courteous and friendly. She was also helpful in keeping me informed about the status of my car. The dealership is always clean when I come.. More

Overall very pleased I was able to secure the exact purchase price that I was seeking.without any haggling. My only dissatisfaction came when I drove the new vehicle off t I was able to secure the exact purchase price that I was seeking.without any haggling. My only dissatisfaction came when I drove the new vehicle off the lot. I didn’t realize that there wasn’t any fuel in the tank until I was driving the vehicle home on the expressway. Fortunately I was able to find a gas station in time. More

Excellent manager I have purchased two cars from Rick Hendricks Dodge and Chrysler and my experience was better than i expected. The staff along with Steven, manager, w I have purchased two cars from Rick Hendricks Dodge and Chrysler and my experience was better than i expected. The staff along with Steven, manager, were very helpful. Both deals were completed quickly and i would definitely purchase my future vehicles with them. More

Good service. Well informed, prompt and experience with the job. The representative made sure he updated our information and contacted us as soon as the job was do Well informed, prompt and experience with the job. The representative made sure he updated our information and contacted us as soon as the job was done. A friendly and good experience. More

Very poor customer care It took them 5 weeks to fix my vehicle and they repeatedly broke their promise to keep me updated. They seem incompetent. I was promised over and ov It took them 5 weeks to fix my vehicle and they repeatedly broke their promise to keep me updated. They seem incompetent. I was promised over and over I would get a call back with update and those NEVER happened. Heather repeatedly told me I wasn’t her advisor therefore she really could not give me details or updates on my repair status. Any update I got was because I called. It seemed like they were arbitrarily replacing parts to solve the issue because each week it was a new strategy to fix my issue. And no one could tell me anything. Katie was cold, curt and had no details when I contacted her. She promised me REPEATEDLY she would call me with updates which never happened. Such poor, uncaring lackluster customer care. They treated me like an annoyance. In contrast, Land Rover rolls out the red carpet for me when I bring them my other care. Hendricks is the amateur hour compared to other dealers. More

Worst car buying experience ever I preplanned based of a letter received from the dealership and spent over on the phone with them prior to coming in. Went over the particular car I w I preplanned based of a letter received from the dealership and spent over on the phone with them prior to coming in. Went over the particular car I wanted with my choice of colors. I confirmed the price of the car as well. Made my appointment for 2 days later. Not only did I not get the salesmen I spoke to 2 days earlier that understood my situation, I ended having to go through 5 employees (can’t recall the names) and 4.5 hours. The promotions were bs and was told i did not qualify yet the men I spoke to said no such thing. The deal wasn’t even relayed to the finance manager until my refusal to sign. Lastly, I put down 1650 and because I was short 350, that will cost me 43 per month and over 2500 during the lifetime of the loan - all for $350. Ridiculous! This experience was the worst in my lifetime. More