Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Best customer experience I work in the customer service industry and i love that i see great people go out there way to make people happy. The company notice a mistake and ho I work in the customer service industry and i love that i see great people go out there way to make people happy. The company notice a mistake and honored that mistake. The business i work in calls this WOWING A CUSTOMER. Apologize,give them what they want , and give them something extra. I got all of that. Im a happy guy with a beast of a vehicle because this amazing team made it happen. More

Great I had a great experience with Felipe. Give me the right information about the cars that he showed to me and help me to get the car that I wanted! I had a great experience with Felipe. Give me the right information about the cars that he showed to me and help me to get the car that I wanted! More

Key fob programmed. It took awhilen, as I almost fell asleep waiting. I wasn't informed before the service that the fob may need a bit more elbow grease to function (I'd It took awhilen, as I almost fell asleep waiting. I wasn't informed before the service that the fob may need a bit more elbow grease to function (I'd have to press the buttons hard). I was given a 30 min grace period, which I appreciated. I think the service should be cheaper for years 10 and under. More

Service Visit Heather is always great and helpful. Heather works to get customer needs met and continues with customer support after the service visit. I highly rec Heather is always great and helpful. Heather works to get customer needs met and continues with customer support after the service visit. I highly recommend her. More

Maintanance Very pleasant experience . Fast and without any worry's. Heather is the best advisor you can find. Thank you I will continue my service with that deal Very pleasant experience . Fast and without any worry's. Heather is the best advisor you can find. Thank you I will continue my service with that dealership More

On time, seem to gave addressed all my concerns. I had taken my car to Landmark Dodge earlier that say only to be told they had a 3 week backup. I was then told to try Hendricks and they got me righ I had taken my car to Landmark Dodge earlier that say only to be told they had a 3 week backup. I was then told to try Hendricks and they got me right in were friendly and were able to get me scheduled for the following Monday. More

Oil leak! No answers! Still leaking! Discovered an oil leak om my driveway from my 2017 Ram2500. Took it to the service department... dropped it off .... After 2 days and no reply I call Discovered an oil leak om my driveway from my 2017 Ram2500. Took it to the service department... dropped it off .... After 2 days and no reply I called the shop to check and was told the SA was off....sooooo just wait until the SA returns or should I have expected a call from someone else? Was told no leak was discovered.... my response was..”since you have the vehicle go ahead and change the oil and fuel filters... You did. Picked my truck up... took it home and guess what?!!! Oil leak!!!!!!!! Took it back to the shop... was informed it wasn’t cleaned properly from the oil change... truck was sent to detail shop to clean the oil residue... Truck returned and I went home.. guess what... Still leaking!!!! You tell me... what should I do now?!!!!!!!??????? What would you do? I’m curious to know........ would you be frustrated? I am! And still no resolution... More

Great groups of kids! Best CDJR Store in the country! Thanks to Todd and Steve plus all of the other precious teammates at Hendrick CDJR they got me rolling in my new Ram. They come highly recommended! Thanks to Todd and Steve plus all of the other precious teammates at Hendrick CDJR they got me rolling in my new Ram. They come highly recommended! More

Beat experience ever Everyone on the team worked so hard to make sure my car was working properly while giving me the best customer experience. Thank you so much Heather! Everyone on the team worked so hard to make sure my car was working properly while giving me the best customer experience. Thank you so much Heather! More

Amazing time, treated like one of the family!! Sales person was very helpful, took his time, showed me all the trucks I wanted to see and answered all my questions honestly and very personally!! Gr Sales person was very helpful, took his time, showed me all the trucks I wanted to see and answered all my questions honestly and very personally!! Great job!! More