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Rick Hendrick Chrysler Dodge Jeep RAM Duluth
Duluth, GA
6,585 Reviews
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Showing 6,585 reviews
November 21, 2019
Re-check of brakes My initial experience with the dealership was not very pleasant after purchasing my vehicle. My first oil change took more than an hour. Thanks have p My initial experience with the dealership was not very pleasant after purchasing my vehicle. My first oil change took more than an hour. Thanks have progressively gotten better and I appreciate the service that has been provided and the follow up. I also appreciate the knowledge and ability to listen to my concerns by your service advisors. As well as the options to return the vehicle when I have any issues and or questions More
by vthomas0
Verified CustomerEmployees Worked With
Kate Sages, Heather Kratky
November 21, 2019
In my opinion. Young upbeat vibrant. Do think the side running boards should be part of the vehicle Without them the jeep has a less than look that is very noticea Young upbeat vibrant. Do think the side running boards should be part of the vehicle Without them the jeep has a less than look that is very noticeable especially for a 40000 dollar vehicle We should not have fell for that More
by BARBRAH77
Employees Worked With
Felipe Ortiz
November 21, 2019
Heather is a huge upgrade from prior service managers. She really cares about her customers and takes ownership and pride. I’m a happy customer! is a huge upgrade from prior service managers. She really cares about her customers and takes ownership and pride. I’m a happy customer! More
by michelle_pluskota
Employees Worked With
Heather Kratky
November 21, 2019
Magic happens at Rick Hendrick CDJ starting with Sharon H. I came into Rick Hendrick CDJ expecting the same run around I had got so many times at other dealerships. Then, I met Sharon H. And my mind was change I came into Rick Hendrick CDJ expecting the same run around I had got so many times at other dealerships. Then, I met Sharon H. And my mind was changed Immediately when she began asking me questions like type vehicle and favorite color, important features. Then she disappeared for a minute returning with keys for me to test drive. I still didn’t get my hopes up, had been to this point before at other places only to be told I needed way more down payment or flat turned down. I was asked here about how much I could put down and what kind of payment I could afford. Then the magic happened again. Next thing I know I’m driving home in my preowned 2019 Jeep Cherokee Latitude Plus! One hellofa happy customer! You want magic, go to Rick Hendrick CDJ and ask for Sharon H. Tell her Eddie sent you! You will see magic too! DRIVE ON!!! More
by eddie.davis1
Employees Worked With
STEVE OSTROVICH, Steve Ostrovich, Mark Jorsling, Sharon Hester
November 20, 2019
AWFUL EXPERIENCE EVER BY A CAR DEALERSHIP This email is to inform you of the service my husband, Luke, and I have received from your dealership and I hope you can make it right. This is my 4th This email is to inform you of the service my husband, Luke, and I have received from your dealership and I hope you can make it right. This is my 4th attempt to contact you today. My husband found a 2019 Jeep Wrangler Sport S (VIN # 1C4HJXDG9KW641549) for sale on your website. He called on Saturday and asked Angel Licea (as we live out of state) if it was still available and he said yes. My husband was serious about making a deal on this car, so they negotiated a price and came to a deal. My husband was told in order to hold the car he needed to put $1,000 deposit down so that Angel could make sure the car would not be sold. We faxed $1,000 to your dealership as soon as we received the deposit form from Angel on Saturday afternoon. Angel replied with a thumbs up saying he had received the deposit and he would process it and follow up with the next step on Saturday at 5:13 pm. Luke had to reach out to him Monday for the next step and that is when Angel told us the next step would be to verify funds before he could schedule the delivery of the Jeep. The next step before he could transport the car would be for us to get with our loan company USAA send a draft funding form showing we were good for the negotiated price. As you can see in the email traffic, my husband reached out to him Monday to see if there were any updates. I worked Monday morning with USAA to get the draft funding form submitted. I contacted Angel again on Monday morning to make sure the price included tax, title and license as USAA said once approved, I would not be able to back out or change the form. Angel said that is correct and gave me your dealership’s address and phone number to use for the draft funding form. Then we signed the loan documentation and emailed and faxed it as instructed. I asked Angel to let me know he received the form. This morning at 7:33 am Angel responded that he had received the draft funding form. I asked what the next step was, to which he responded wanting to know when a good time was for the finance manager to call my husband. A little before noon, Kwaundrick, called us and told us the car has been sold! If it sold, why wasn’t Angel aware of the pending sale? As a result we wasted our time on Saturday negotiating a deal, faxing legal documentation to reserve the vehicle and starting the loan process. Despite the news of the Jeep, this car is still available on your website. I will not be writing a good review and will be going to the Better Business Bureau regarding this matter. The way your dealership has handled this sale is unacceptable and unethical. I will not be recommending any of my Atlanta friends or family to use your dealership or services. I was so excited when my husband showed me the Jeep. My husband and I spent several hours of our workday Monday to get the loan processed and submitted to Angel in a timely manner! We are disappointed in the lack of communication and professionalism Rick Hendrick’s dealership regarding this matter. It is an unacceptable way to do business. I will be forced to take legal action if our deposit or draft funding form is deposited. More
by VT135638
Employees Worked With
STEVE OSTROVICH, Angel Licea
November 20, 2019
Ram 1500- Jinmo Cho Sales person was knowledgeable and friendly. He tried his best to give me best price. Mark worked fast to get me out of the door as soon as possible Sales person was knowledgeable and friendly. He tried his best to give me best price. Mark worked fast to get me out of the door as soon as possible More
by Jinmo
Employees Worked With
Edin, Mark Jorsling
November 20, 2019
Great experience Overall great experience. Im really use to dealing with Heather which is very awesome but Brett was great as well. Him and Heather worked together to Overall great experience. Im really use to dealing with Heather which is very awesome but Brett was great as well. Him and Heather worked together to let me know what my options were. They also. Recommended financing option which I new nothing about. I drive all the way from Stone Mountain just to be service by Heather and the team More
by calvin.lucas4140
Employees Worked With
Brett , Heather Kratky
November 20, 2019
Nothing got fix. I have a 2019 dodge challenger. The first thing the driver side window started acting up. Took the car into the dealership told them what was going on I have a 2019 dodge challenger. The first thing the driver side window started acting up. Took the car into the dealership told them what was going on with the window even told them how to fix it. They kept my car for 20 days. First week put me in a gas drinker a truck. Nothing close to my car. They changed the truck for a smaller car which was better. Second told them about how the car breaking wasn't performing right. They drove my car 20 miles and said nothing wrong with the breaks. Well i can't go no faster than 60 if i do my front end seem like it falling apart when iam touch the breaks. It still the same way. The day i got my car back after them fixing the window.the tech Mess up my driver side door handle.now i have a hard time getting in. I wish i can take my 2017 malibu back from my daughter. ⛽ and go More
by $KUNNEY0321
Employees Worked With
Ben Piyarat
November 20, 2019
Bad service Been with our truck for a month still nobody calls. Talked to three different managers no one seems to care. Past week got a lending car just to see Been with our truck for a month still nobody calls. Talked to three different managers no one seems to care. Past week got a lending car just to see if they will hurry up and give us our truck back and still nobody care, this is going to be the second week we have the car that they lend to us and nothing happens. We have spoken with Steven and the other manager they just don’t care. This past Sunday went to the agency spoke with the manager in charge told us he was sales manager but will give someone our message, still nobody called. As you have great sales people that sale your cars too fast you should have great managers that take care of the problems fast. This Friday is a month they have our truck the managers don’t do anything. More
by ELIZABETH_Z
Employees Worked With
STEVE OSTROVICH
November 20, 2019
Removing Stuck Bolts on Jeep Have a 2004 Jeep TJ and needed a couple of stuck bolts with striped heads removed so I could install my next accessory. Went to several locations and Have a 2004 Jeep TJ and needed a couple of stuck bolts with striped heads removed so I could install my next accessory. Went to several locations and no one wanted to touch the job. Heather and the Service Department didn't blink an eye and took the job. The did a GREAT job quickly and at a great rate. If my experience is typical, then this is a super service department. More
by sreid64
Employees Worked With
Heather Kratky
