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Rick Hendrick Chrysler Dodge Jeep RAM Duluth
Duluth, GA
6,429 Reviews
Though our local Chrysler, Dodge, Jeep, and Ram dealership was recently established in the spring of 2016, the Hendrick team isn't new around here. Drivers across Duluth, Atlanta, Johns Creek, Norcross, or Alpharetta know the Rick Hendrick name as a trusted American auto dealer who's been a major player for decades. And while our showroom on Pleasant Hill Road in Duluth still has that new-building smell, you'll find that our team is experienced, professional, and always ready to lend a hand.
We're proud to serve a wide range of automotive needs, from new car sales to used car loans, to custom trucks and Jeep SUVs, for those shoppers who want to stand out a little more on the road, or who want to customize their vehicle's unique performance. Whether you need a classy sedan for daily driving, a pickup truck for long days of hard work, or a capable sport utility vehicle for a little bit of everything, Rick Hendrick Chrysler Dodge Jeep Ram Duluth can make it happen.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 10:00 PM
Sunday 12:30 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 6,429 reviews
March 11, 2024
Our recent visit for a 2018 Tesla X P100D after a test drive turned into a nightmare of wasted time and unprofessional conduct. On 4th March I spoke with John Dehass and confirmed via text to meet on the drive turned into a nightmare of wasted time and unprofessional conduct. On 4th March I spoke with John Dehass and confirmed via text to meet on the weekend which was yesterday 9th of March. When I texted back on Saturday he did not reply. So i called early Saturday and found that John Dehass is not available and on vacation until 11th March. I spoke with Lamonte Lovejoy confirmed to meet around 10:30 AM. We reached around 10:40 AM. Lamonte nicely greeted and arranged and got the key. I looked around the vehicle and took plenty of time and went through the checklist I had. Instead of efficiently handling our inquiry, we were allowed to have multiple unnecessary test drives, and then all while we waited for the appraisal of my trade-in vehicle. The process dragged on endlessly, with no regard for my time or patience. "As if the situation couldn't get any worse, another person (Lamonte's manager) suddenly appeared and casually informed us that the car I was interested in had been sold to someone else, who conveniently transferred the money online. This revelation was not only shocking but deeply disappointing". We were there from 10:40 AM to 3 PM approximately. "Complete waste of TIME". I never had this kind of experience ever. The lack of transparency, professionalism, and respect for customers' time was utterly unacceptable. This experience has left me with a sour impression, and I would caution anyone considering this dealership to proceed with extreme caution. More
by safakatali kadri
Employees Worked With
John Dehass, Lamonte Lovjoy, most important Lamonte's (manager/appraiser)
Helpful March 09, 2024
This Rick Dealers were and are still welcoming to all customers. Ms. Nilcy Mendoza was very welcoming and was able to help me in Spanish and English. She was very informative and helpful when it came to customers. Ms. Nilcy Mendoza was very welcoming and was able to help me in Spanish and English. She was very informative and helpful when it came to looking the perfect car for me and the information about the cars. More
by emilioflores631
Employees Worked With
Nilcy Mendoza
March 05, 2024
Montae is very talkative. Easily describe the situation and possible ways to resolve. The service was quick enough Easily describe the situation and possible ways to resolve. The service was quick enough More
by Aleks
Employees Worked With
February 15, 2024
The salesperson William was great however the quality control is awful. I bought a car here have had it 3 days 27 miles and I am having to take it back in as it has rust on the back door hinges. control is awful. I bought a car here have had it 3 days 27 miles and I am having to take it back in as it has rust on the back door hinges. More
by gsu
Employees Worked With
January 30, 2024
The customer service was superb, Mon addressed all my concerns and was able to take care of my issue within the same day. would recommend coming here ! concerns and was able to take care of my issue within the same day. would recommend coming here ! More
by Williamesquivel38
Employees Worked With
January 06, 2024
Oil service appointment took me in on time, with excellent customer service and communication. A much better experience than other dealerships. excellent customer service and communication. A much better experience than other dealerships. More
by LANDONMCKENNEY
Employees Worked With
Brandon Humphrey
January 04, 2024
Honest, good information, great service. kept in touch with all changes and pricing. definitely would work with again! kept in touch with all changes and pricing. definitely would work with again! More
by cayewatts
Employees Worked With
