Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Great dealership Awesome service,was out in less than an hour for service work,great job! I would highly recommend to family and friends.will definitely be back for fu Awesome service,was out in less than an hour for service work,great job! I would highly recommend to family and friends.will definitely be back for future service and car purchases. More

Pleasant sales experience I went into Rick Hendrick Chrysler Dodge Jeep Ram to look for a new Cherokee. The sales staff was wonderful, they took time to explain many different I went into Rick Hendrick Chrysler Dodge Jeep Ram to look for a new Cherokee. The sales staff was wonderful, they took time to explain many different options to me and were not being overly forceful. I felt very comfortable taking to them and not pressured at all.it was definitely a good experience and I would absolutely recommend them and will probably be using them for life. More

Excellent customer service Heather was very helpful in my recent visit. The service was completed in very quick time. The charges were resonable.i would recommend the service de Heather was very helpful in my recent visit. The service was completed in very quick time. The charges were resonable.i would recommend the service department to others. More

Great job with buying Jeep Had a great experience with Angel and the staff at this location buying my first Jeep. Everyone was informative and helpful and it was made very easy. Had a great experience with Angel and the staff at this location buying my first Jeep. Everyone was informative and helpful and it was made very easy. More

Service went smooth and quick. Friendly service all the time. I would recommend Hendrick Dodge Jeep to friends and family. Thanks for the customer service yo went smooth and quick. Friendly service all the time. I would recommend Hendrick Dodge Jeep to friends and family. Thanks for the customer service you definitely got All other competition beat by a long mile More

Very good Erick Nunez is the BEST! Excellent knowledge of the vehicle I was interested in. I would definitely encourage others to visit this dealership. Mr N Erick Nunez is the BEST! Excellent knowledge of the vehicle I was interested in. I would definitely encourage others to visit this dealership. Mr Nunez has the personality of a great salesman More

Cheats I pride myself on keeping a strong relationship with my dealership. As a traveling man my vehicle is an everyday tool. I recently visited the service I pride myself on keeping a strong relationship with my dealership. As a traveling man my vehicle is an everyday tool. I recently visited the service center because there was an audio malfunction. The technician came back, told me that there was an “update” that was needed. He couldn’t explain what the “update” was for or why it was upwards of $50. When the technician failed to provide me adequate answers I respectively declined the hustle (excuse me) service. I had this same dealership do work on my power steering a few weeks prior and it wasn’t until picking up the vehicle that this audio issue even started. Now I’m no fool, and don’t jump to placing blame but I’m not an engineering major because it doesn’t require thought. I then took the car to another Jeep dealer which I will not mention and they found the problem. When doing whatever work that was done on the vehicle (that took 2 weeks) the vehicle acquired and audio short. The TRUE representative slash technician at the other jeep dealership showed me how the audio sound clicked in and out. Which to me doesn’t require a $50 “software update” Do I look stupid? Why can’t honest men just do an honest job without either stealing or lying? If you can’t find the problem or you really don’t want to do the work then say that. I’m so disappointed in this dealership. Save one or two people out of EVERYONE I’ve met there, I truly wish I purchased my vehicle somewhere else. This is not the first weird occurrence I’ve had. Get it together. More

Terrible experience My service rep was Katie. I apoke with her on Friday and she said that an 8:30 appointment was open on Saturday for an oil change. I asked if the ca My service rep was Katie. I apoke with her on Friday and she said that an 8:30 appointment was open on Saturday for an oil change. I asked if the car could be done any sooner, and she said that if I left the car overnight and put the key in the dropbox, it would be taken care of first thing. She said that she would call me and let me know when it would be done. I live a good 45 minutes from the dealership, but given that I needed the car early, I made a trip out there with my wife and dropped the car off. When I didnt hear anything till 11AM, I started calling. Initially I would get no answer from the service department. I left a voicemail but my call was never returned. At 1PM I called again, and spoke to a guy who told me that Katie my adviser and that he would have her call me back. I still didn't hear anything from her. I decided to show up at the dealership at 3PM as it was imperative that I have the car for the rest of the weekend. When I got there I saw one adviser just sitting there. I asked her if she could help, and after looking up my information said that I needed to talk to Katie. Katie was on the phone. I stood by her desk for a while, and then another customer came and stood behind me, while she appeared to be having a casual conversation. When she eventually did get off the phone, and was checking me out, I complained about not getting a call. She said that she had left a voicemail for me earlier. She verified that my number in the system was actually correct. I didn't argue but I had no missed calls from you guys, nor a voicemail. There is nothing wrong with my phone. More

Customer service Edin and Steve gave the best customer service I have ever experienced. They really did all in their power and capabilities to help me get in a new SUV Edin and Steve gave the best customer service I have ever experienced. They really did all in their power and capabilities to help me get in a new SUV. More

Car service The place was great took care of me. Soon as I pull in service they took good care of me. Everyone was nice. Thank you. The place was great took care of me. Soon as I pull in service they took good care of me. Everyone was nice. Thank you. More