Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Helpful to out of stater while visiting family in Ga, my oil change light turned on.. I didn’t want to risk driving back almost 500 miles with bad oil and blowing an engine. I while visiting family in Ga, my oil change light turned on.. I didn’t want to risk driving back almost 500 miles with bad oil and blowing an engine. I was kinda mad that I was going to have to take it in on a Saturday (imagining a crowded and long wait time situation). I was pleasantly surprised. Got there at 8, and it was done an hour later. They checked everything over to make sure everything else was good to go. They helped put my mind at easy. More

My go-to Great service staff is always friendly, any time I have oil changes or issues they are the ones I go to. My car is well taken care of Great service staff is always friendly, any time I have oil changes or issues they are the ones I go to. My car is well taken care of More

Still have not been helped I am not happy with the sales team here. They made me feel like I was taken advantage of. They promised me some add ons to my vehicle which have yet I am not happy with the sales team here. They made me feel like I was taken advantage of. They promised me some add ons to my vehicle which have yet to be placed on my car 8 months later. Every time I try to speak to someone about the issue the sales team tells me they will get back to me but never do. On the other hand, when I want to buy something I am their best friend. I pay extra for the add ons but have yet to receive what I paid for I guess because the deal is done so my needs do not matter anymore. Sadly I am disappointed because I love my vehicle but would not buy from here again. More

Great Service with spot expectations Heather, our Service advisor is there main reason we use this dealership. She tells us what we are to expect and the anticipated costs if any. Her fol Heather, our Service advisor is there main reason we use this dealership. She tells us what we are to expect and the anticipated costs if any. Her follow up is timely and always pleasant. Thanks for hiring the amazing individual. More

Lying to customers Poor service, took a month to recognize that the engine is bad and needs to be replaced which I told them is bad from the first day I dropped the vehi Poor service, took a month to recognize that the engine is bad and needs to be replaced which I told them is bad from the first day I dropped the vehicle in this dealership. Also they wanted to charge me $2700 for repairs I never asked to do. Finally dropped it down to $1450 which I only paid to be done and take my vehicle out of this dealership. And the service manager was talking very aggressive and mentioned that he will make invoice even higher if I don’t agree to pay $2700. The worst customer service I ever met !!! More

Great 1st car purchase experience at Rick Hendricks The sales reps, Sharon Hester, was awesome. She let my son test drive the cars. She was engaged and personable. She did not bring undue pressure to be The sales reps, Sharon Hester, was awesome. She let my son test drive the cars. She was engaged and personable. She did not bring undue pressure to bear on us. And this assured that we were satisfied with our choice of car, at the end of the day. Also Antwann, who made sure to follow up with us and Kwasi, whose word was his bond, we're all great guys; and added to the great experience and satisfaction we had in buying our car at the dealership. This is my seventh Chrysler vehicle. And my exPerience this time was tops👏🏼👏🏼👏🏼 More

Great job service The service center is great. I normally work with Dustin, Kevin and the manager Darryl. The wait is too long for me and they are usually backed up, bu The service center is great. I normally work with Dustin, Kevin and the manager Darryl. The wait is too long for me and they are usually backed up, but they put me in loaners. I have not went there for any manager services, since I have a brand new vehicle, but so far so good! More

The Best Location! This Rick Hendricks Chrysler Dodge Jeep location is the best! Customer service from sales to the service department is phenomenal! Everyone is profess This Rick Hendricks Chrysler Dodge Jeep location is the best! Customer service from sales to the service department is phenomenal! Everyone is professional and efficient! More

Great I took my Jeep in at 7 am for an oil change, I was in and out and very satisfied that I wasn't sitting there all day. I was able to get on with the re I took my Jeep in at 7 am for an oil change, I was in and out and very satisfied that I wasn't sitting there all day. I was able to get on with the rest of my day. More

Problem solved Truck developed a wobble at speeds >55 MPH. Wheel found bent and they balanced tires which helped significantly. The recommended getting the wheel s Truck developed a wobble at speeds >55 MPH. Wheel found bent and they balanced tires which helped significantly. The recommended getting the wheel straightened and told me a place in Norcross could do solve the problem. More