Rick Hendrick Chrysler Dodge Jeep RAM Duluth

This dealership has been nothing but a terrible experience f I have no comments I can't wait until my service is up with them for oil changes I would never recommend this dealership to nobody in my family or my I have no comments I can't wait until my service is up with them for oil changes I would never recommend this dealership to nobody in my family or my friends this is a terrible place for business More

Patient Me and my husband went to the store to check out the cars in there, but we were considering other options. Honestly I have to say that Lyn (salesman) Me and my husband went to the store to check out the cars in there, but we were considering other options. Honestly I have to say that Lyn (salesman) was smart, efficient and also patient, it made a difference. I got a new car, so I’m satisfied and definitely would recommend this dealership. More

Great experience They had exactly what I wanted and had way better customer service than any other dealership i’ve ever been to to purchase a car. They had exactly what I wanted and had way better customer service than any other dealership i’ve ever been to to purchase a car. More

Great Service! Heather answered all my questions and concerns and out my vehicle and was friendly and knowledgeable. I would definitely recommend others to visit thi Heather answered all my questions and concerns and out my vehicle and was friendly and knowledgeable. I would definitely recommend others to visit this location and her for service needs. More

Good experience Great experience for a first time customer. Will certainly recommend. Heather was wonderful and answered all of my questions. Great great great. Wil Great experience for a first time customer. Will certainly recommend. Heather was wonderful and answered all of my questions. Great great great. Will be returning soon. More

Oil change on jeep I bought @Henfrick Love my jeep renegade and getting routine maintenance at the dealership is a breeze. Will be returning when it is time for more routine service Love my jeep renegade and getting routine maintenance at the dealership is a breeze. Will be returning when it is time for more routine service More

Horrible Service First off I did everything on my purchase of the Ford 250 other than submit the paper work to capital one. Erick N was not responsive at all. Did not First off I did everything on my purchase of the Ford 250 other than submit the paper work to capital one. Erick N was not responsive at all. Did not listen to what we were looking for and tried to get Jeremy to drive a 2019,3500. Every time I would ask Erick what was going on with the breakdown of numbers he would reply hours later my Sales Manager is looking at it or NOT reply at all. My husband had already went to the dealership and Erick's Associate called and said we have the truck. I told him we no longer needed his assistance as my husband was already at the dealership. Fast forward. We already agreed to the terms of the truck etc and all we needed was the finance department to draw up the docs. We waited over 2 hours. They apologized that they only had 2 finance associate working. This is the same story I have gotten over and over. If your dealership is that busy you need to staff accordingly. The only kind associate I dealt with through the whole buying of the truck was Gerardo Hernandez. Erick did nothing on this deal and does not deserve the commission off of the sale. Now we are back in financing and signing the paper work takes a very long time. We did not leave the dealership till almost 11:30 pm. My arrival time is 7pm at the dealership. Again, I found the truck, I was already pre approved with capital one etc. I was told by Allan he would submit everything to capital one and follow up with me the following morning prior to lunch. That of course did not happen. I had to call him and all I get is everything is fine. Well I call Capital One and they have not received any of the information from the dealership. Allan proceeded to tell me if I keep calling Capital One they may deny my deal. Really number one that is against the law and 2 why would they deny me the loan if I am calling to see if the dealership had completed their job! Allan simply did not want me calling due to the lack of doing his job. I knew the reviews about this dealership were probably correct and I should not have dealt with them, So I waited thinking Allan will submit and call me back to let me know. That never happen. I had to call him and left a voicemail and also a email. I heard nothing back. So I call back on Tuesday morning to follow up and I get Allan manager on the phone. He proceeded to tell me 3 different lies. The paper work has been fed-ex to Capital one. Why would I e-sign everything for you to print and fed ex the papers to capital one. Finally after calling him out on several lies I get to speak back to Allan. Same story,I am sorry I didn't get to call you back we were busy and there was only 2 finance managers in today. At this point I do not care. Their customer service level is crap. Here it is Friday and nothing has been completed on my loan. It is very simple transaction , I found the truck , I already had my pre-approval from Capital One and the only thing for Rick Hendricks needed to do was submit my contract etc to capital one. So why are they charging me 749 processing fee when I did everything on my loan? They had one job and was not competent enough to do that! I was going to have my daughter go to the dealership to get her a new car but I refuse to let her go to this dealership. I witness most of the employees there on their phones or talking and laughing with other co workers etc. I do not appreciate the lies, the customer service issue etc. This place is very unprofessional and will not ever step foot back on the dealership lot. More

Dissatisfied with service Had oil changed on my dodge ram, front tires brake job, differential service, brake fluid changed. Total charges came to $991. I also emphasized tha Had oil changed on my dodge ram, front tires brake job, differential service, brake fluid changed. Total charges came to $991. I also emphasized that I wanted all my fluids topped off, but come to find out that the radiator was dry, no coolant in my radiator, also my windshield wiper fluid was dry as well. When I paid, the service advisor told me all the fluids were topped off, and the job was done. The fluids were not topped off as I was told. Makes me wonder the overall quality of their work. My confidence level in their work is very negative. And no, I would not recommend this business dealership. More

Sales managers were pretty shady. If you want a straight dealing sales management team and excellent service after the sale, avoid this place. I was sold a vehicle that didn’t have a p If you want a straight dealing sales management team and excellent service after the sale, avoid this place. I was sold a vehicle that didn’t have a particular function after being told it did. I went to go try to rectify the problem and was sold an even more expensive vehicle instead of just fixing the problem. Now I’ve been waiting for a week for them to get back to me over a $20 part I could have ordered online myself. Really disappointed by the whole experience. I wish I had gotten the names of the sales managers I dealt with.kneiko Daniels was good but the rest were a bit shady. More

Great Dealership friendly staff I went for a oil change and came home in a 2019 Ram 1500. The entire staff was friendly and helpful. The only complaint was that to me the paperwork t I went for a oil change and came home in a 2019 Ram 1500. The entire staff was friendly and helpful. The only complaint was that to me the paperwork took to long, but I am a impatient type person. Also the free popcorn is good and has a great taste. I will return to this dealership again More