Rick Hendrick Chrysler Dodge Jeep RAM Duluth

First Time is a Charm! If you’re looking for a amazing sales person in Duluth area when you go to buy your Jeep/Dodge/Chrysler don’t hesitate to ask for Aiyahna at Hendricks If you’re looking for a amazing sales person in Duluth area when you go to buy your Jeep/Dodge/Chrysler don’t hesitate to ask for Aiyahna at Hendricks. She is new but knowledgeable , great personality overall amazing. Myself and my husband did not just by one car with her we purchased 2 and both experiences were really great due to the sales person and her manager staff. So I want to say Thank you Aiyahna and keep up the great work. More

Great Experience This was my first time purchasing a Jeep vehicle and team made everything seamless. They were able to answer all of questions as well as finding the p This was my first time purchasing a Jeep vehicle and team made everything seamless. They were able to answer all of questions as well as finding the perfect Jeep for my needs. I definitely plan on referring others to this location. More

Great! Helped my mom purchase her very first new off the lot car. Came home super happy with something that worked for her lifestyle as well as financially. Helped my mom purchase her very first new off the lot car. Came home super happy with something that worked for her lifestyle as well as financially. Carlos was super friendly, patient, and professional. Simply a great visit. More

This dealership has been nothing but a terrible experience f I have no comments I can't wait until my service is up with them for oil changes I would never recommend this dealership to nobody in my family or my I have no comments I can't wait until my service is up with them for oil changes I would never recommend this dealership to nobody in my family or my friends this is a terrible place for business More

Patient Me and my husband went to the store to check out the cars in there, but we were considering other options. Honestly I have to say that Lyn (salesman) Me and my husband went to the store to check out the cars in there, but we were considering other options. Honestly I have to say that Lyn (salesman) was smart, efficient and also patient, it made a difference. I got a new car, so I’m satisfied and definitely would recommend this dealership. More

Great experience They had exactly what I wanted and had way better customer service than any other dealership i’ve ever been to to purchase a car. They had exactly what I wanted and had way better customer service than any other dealership i’ve ever been to to purchase a car. More

Great Service! Heather answered all my questions and concerns and out my vehicle and was friendly and knowledgeable. I would definitely recommend others to visit thi Heather answered all my questions and concerns and out my vehicle and was friendly and knowledgeable. I would definitely recommend others to visit this location and her for service needs. More

Good experience Great experience for a first time customer. Will certainly recommend. Heather was wonderful and answered all of my questions. Great great great. Wil Great experience for a first time customer. Will certainly recommend. Heather was wonderful and answered all of my questions. Great great great. Will be returning soon. More

Oil change on jeep I bought @Henfrick Love my jeep renegade and getting routine maintenance at the dealership is a breeze. Will be returning when it is time for more routine service Love my jeep renegade and getting routine maintenance at the dealership is a breeze. Will be returning when it is time for more routine service More

Horrible Service First off I did everything on my purchase of the Ford 250 other than submit the paper work to capital one. Erick N was not responsive at all. Did not First off I did everything on my purchase of the Ford 250 other than submit the paper work to capital one. Erick N was not responsive at all. Did not listen to what we were looking for and tried to get Jeremy to drive a 2019,3500. Every time I would ask Erick what was going on with the breakdown of numbers he would reply hours later my Sales Manager is looking at it or NOT reply at all. My husband had already went to the dealership and Erick's Associate called and said we have the truck. I told him we no longer needed his assistance as my husband was already at the dealership. Fast forward. We already agreed to the terms of the truck etc and all we needed was the finance department to draw up the docs. We waited over 2 hours. They apologized that they only had 2 finance associate working. This is the same story I have gotten over and over. If your dealership is that busy you need to staff accordingly. The only kind associate I dealt with through the whole buying of the truck was Gerardo Hernandez. Erick did nothing on this deal and does not deserve the commission off of the sale. Now we are back in financing and signing the paper work takes a very long time. We did not leave the dealership till almost 11:30 pm. My arrival time is 7pm at the dealership. Again, I found the truck, I was already pre approved with capital one etc. I was told by Allan he would submit everything to capital one and follow up with me the following morning prior to lunch. That of course did not happen. I had to call him and all I get is everything is fine. Well I call Capital One and they have not received any of the information from the dealership. Allan proceeded to tell me if I keep calling Capital One they may deny my deal. Really number one that is against the law and 2 why would they deny me the loan if I am calling to see if the dealership had completed their job! Allan simply did not want me calling due to the lack of doing his job. I knew the reviews about this dealership were probably correct and I should not have dealt with them, So I waited thinking Allan will submit and call me back to let me know. That never happen. I had to call him and left a voicemail and also a email. I heard nothing back. So I call back on Tuesday morning to follow up and I get Allan manager on the phone. He proceeded to tell me 3 different lies. The paper work has been fed-ex to Capital one. Why would I e-sign everything for you to print and fed ex the papers to capital one. Finally after calling him out on several lies I get to speak back to Allan. Same story,I am sorry I didn't get to call you back we were busy and there was only 2 finance managers in today. At this point I do not care. Their customer service level is crap. Here it is Friday and nothing has been completed on my loan. It is very simple transaction , I found the truck , I already had my pre-approval from Capital One and the only thing for Rick Hendricks needed to do was submit my contract etc to capital one. So why are they charging me 749 processing fee when I did everything on my loan? They had one job and was not competent enough to do that! I was going to have my daughter go to the dealership to get her a new car but I refuse to let her go to this dealership. I witness most of the employees there on their phones or talking and laughing with other co workers etc. I do not appreciate the lies, the customer service issue etc. This place is very unprofessional and will not ever step foot back on the dealership lot. More