Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Katey was great customer service but maint service was poor Appt completed after several hours of delay. Trouble with transmission fluid change for 30k mile service. Fluid spilled all over. Mechanic test drove Appt completed after several hours of delay. Trouble with transmission fluid change for 30k mile service. Fluid spilled all over. Mechanic test drove car covered in fluid. Car reaked of transmission fluid. Fluid over floor mats, no paper laid down. Was given 10% discount that didn’t cover cost of having car cleaned to remove smell. Transmission now whines when accelerating indicating damage or low fluid. Will bring back to have fluid changed again. That will be my last trip there for service. More

Poor service Went in to get car looked at and was told it was something minor under warranty. The second my warranty expires now it’s everything wrong with the car Went in to get car looked at and was told it was something minor under warranty. The second my warranty expires now it’s everything wrong with the car. I would not recommend. Poor customer service. Absolutely no one responds to you or care for your needs. More

Regular Maintenance I recently took my car in for a scheduled maintenance and didn’t receive all of the service. I was suppose to get a tire rotation but because my tire I recently took my car in for a scheduled maintenance and didn’t receive all of the service. I was suppose to get a tire rotation but because my tire thread was low. Ok I get that but they didn’t even check my brakes to see how long how’s the wear on them. I would go back since the maintenance is in my contact but I would never recommend. More

Very helpful I had to call the check the status of my car vs them calling me. They were extremely friendly. I dropped my car off on a Friday and didn't get it back I had to call the check the status of my car vs them calling me. They were extremely friendly. I dropped my car off on a Friday and didn't get it back until the next Sat(it was a holiday weekend but i still think that was a bit long for a simple bushings RR). I wish they would wash ur car if u get service done to show appreciation. Overall it went well and I will give them 1 more try to impress me. More

AMAZING Katey was very helpful and knowledgeable. She immediately addressed my concerns regarding my vehicle, and when unsure she seeked help from Dustin, who Katey was very helpful and knowledgeable. She immediately addressed my concerns regarding my vehicle, and when unsure she seeked help from Dustin, who was as equally amazing. Thanks to them, I am a lifelong customer. More

Pretty good overall Pretty good overall. Being greeting really quick, had a ride to Starbucks and lunch, driver was very nice too. Overall a very good experience of the s Pretty good overall. Being greeting really quick, had a ride to Starbucks and lunch, driver was very nice too. Overall a very good experience of the service. More

Service Too much waiting to get service on your vehicle. They need more technicians to expedite service. Very unhappy with service lady Heather. Very irre Too much waiting to get service on your vehicle. They need more technicians to expedite service. Very unhappy with service lady Heather. Very irresponsible in returning calls. I called 3 times. Finally went to the manager for help. I spent $1300 for first service. Went back to check why ABS was not communicating. Left car for 2 weeks. They said all good and and again charged $154 . That'd ridiculous. More

Very good service Is very good please to get car service and very good Customer service fast and good price not very expensive l appreciate Heather and Katey they alw Is very good please to get car service and very good Customer service fast and good price not very expensive l appreciate Heather and Katey they always take care of me they are very good customer service 👍 More

Oil change Didn't have a scheduled appointment but was serviced in a quick and timely manner. I've used this dealership for service since purchase of vehicle. Didn't have a scheduled appointment but was serviced in a quick and timely manner. I've used this dealership for service since purchase of vehicle. More

Took too long for a 30 minute job I had my car towed in on Tuesday after my key fob became undetectable. After a week of my car sitting on the lot still no diagnostic had been done. I I had my car towed in on Tuesday after my key fob became undetectable. After a week of my car sitting on the lot still no diagnostic had been done. I had to go and ask them to simply reprogram my key fob and that fixed the issue in 30 minutes. I was out of a car for a week for nothing. Basically there's no sense of urgency. I'm not going to get into the $254 cost for such simple job. More