Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Great Experience Entire staff was amazing! I will be shopping here again for sure and will highly recommend to all my friends and family. Easiest car buying experience Entire staff was amazing! I will be shopping here again for sure and will highly recommend to all my friends and family. Easiest car buying experience ever! More

Was able to work me in I ordered a brake controller for my company dodge 2500. Once the part arrive the service department was able to work me in and get it installed while I ordered a brake controller for my company dodge 2500. Once the part arrive the service department was able to work me in and get it installed while I waited. It’s an 1.5 hour job, with them working me in, total wait time was 3 hours. Not bad for a curve ball. Thanks for the courteous service. More

Thank you for listening, Thank you Lance! Well, after visiting 2 other dealerships, problem not fixed, some even blaming me, didn’t even have a diesel mechanic on staff. I come to Hendrick, La Well, after visiting 2 other dealerships, problem not fixed, some even blaming me, didn’t even have a diesel mechanic on staff. I come to Hendrick, Lance listened to my problem, he tells me they have 3 diesel mechanics. For the first time, he had me talk with the mechanic. He tells me he found what could be part of the problem, and he will work with me if the code happens again. So, a repair has happened and a plan has been made if problem persists. Could not be happier! Thank you Lance More

A little disappointing Service advisor and check-in experience were great. I checked in at 5 Thursday evening. Heather and I agreed that she would be in touch late morning o Service advisor and check-in experience were great. I checked in at 5 Thursday evening. Heather and I agreed that she would be in touch late morning on Friday. When I didn’t hear from her by early afternoon Friday, I called and left a voicemail asking her to let me know the status of the car. Called again later Friday asking for an update. Left another voicemail When I had heard nothing back by late morning Saturday, I called again. Voicemail again. Left another message. Called a little before 4; got voicemail; left message. Then called the main service line and spoke with Dustin who took charge of my complaint about no response to my previous calls, located the vehicle, processed the diagnostics, and arranged for us to pick up the car on Tuesday (Monday was Labor Day). Kelly called at 8 Tuesday morning to let us know the car was ready to pick up. Not sure what the issue was or if my expectations of communication and follow up were unrealistic. Heather was very personable, professional, and seemed knowledgeable. I had every confidence in her when I left the car on Thursday evening. Very disappointing that the responsibility for follow- up fell on me. More

New Truck Was Looking to see the differance in my 2014 and new 2019. Dodge Ram 1500. Talked with Sharon Hester and told her what I wanted to do. Test drove the Was Looking to see the differance in my 2014 and new 2019. Dodge Ram 1500. Talked with Sharon Hester and told her what I wanted to do. Test drove the 2019 and what a differance to my 2014. I was very impressed with what I had seen and drove. She told me about rebates and started working on a deal. Several hours later and conversing with the wife I was going home in a new truck. Sharon was great she will go to work for you and do what she can. More

Excellent Takes very good care of my srt all way in and out when I go to her I can call her anytime about my car that's helps . Takes very good care of my srt all way in and out when I go to her I can call her anytime about my car that's helps . More

Great Service as always! Always there when I need him. Lance is a true asset to the company. No matter how busy they may be, Lance always finds a way to fit us in. Always there when I need him. Lance is a true asset to the company. No matter how busy they may be, Lance always finds a way to fit us in. More

Love Angel! Angel was amazing! He went above and beyond for me even though I told him I wasn’t buying today. Give that guy a raise. Angel was amazing! He went above and beyond for me even though I told him I wasn’t buying today. Give that guy a raise. More

Repair Lance has been a great Service Adviser. He has helped me several times on repairs to my 2014 Dodge Ram. He has helped get the problem resolved and pin Lance has been a great Service Adviser. He has helped me several times on repairs to my 2014 Dodge Ram. He has helped get the problem resolved and pinpointed when problem was not found in previous trips. Hope he never leaves. More

Friendly and good people I was nervous coming into this dealer ship,not knowing if i'll get approved or not. Erick nunez and Mark jorsling was very helpful and very knowledgea I was nervous coming into this dealer ship,not knowing if i'll get approved or not. Erick nunez and Mark jorsling was very helpful and very knowledgeable on helping me find exactly what i needed for a large family. I will definitely recommend this place to my family and friends very nice people. More