Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Complete DISASTER I usually do reviews whether its good or bad experience & First of all I don't think I'm gonna have enough room for my review!!!Purchased '16 Ram from I usually do reviews whether its good or bad experience & First of all I don't think I'm gonna have enough room for my review!!!Purchased '16 Ram from their sister store Carey, Nc. Signed paperwork 7/8/19, did not get our truck until 7/12/19. Was told many lies on delivery from the get go! Was told from Finance guy Steve & our sales Jeremy, that within 1st 30 days of purchase, any problems we will take care of. Had our truck 5 days & the front end started sounding like it was falling out & the front was squeaking every bump that was hit. We had our truck hmm maybe 5 days, dropped it off for them to tell us we needed wheel spacers!! So they put spacers on the front & at the time refused to put them on the back. Truck looked ridiculous. We went home, noise still there, had truck 3 days took it back for same issue. This time they say its the leveling kit that was already on the truck @ time of purchase. SOOOO they lower the front of the truck, SO now we have another problem the wheels are scrubbing! We call Maurice, leave 5 voicemails, we have yet to hear from that man. Long story short they had our truck 37 days!! We had it in our possession a total of 8 days on and off. We have now our bank involved along with the banks consumer compliance dept, I reached out to Mopar as well. During this time Scott Reed was notified, he said that truck will be repaired correctly & he will take care of 1st payment. Here we are 8/28/19, we got the truck back on 8/26/19 & we have yet to see our first payment thru the mail. I have emailed over and over again, just to get no response. The service manager, Darrell, is probably the rudest ever & I honestly believe their service dept has no CLUE what their doing. Yesterday 8/27/19, guess what. We're back to square one, the noise has resurfaced!!!! I would NOT EVER EVER recommend this place, not only for sales for especially not their d@#@ service dept. They waste your time & pretty much talk to their customers like they're stupid. My next step is reaching out to Silverbach Law Firm. SO CUSTOMERS BEWARE. More

Great customer service Honestly compared to landmark dodge in Morrow, these guys are on a whole other level far superior than what landmark has to offer. I have to actually Honestly compared to landmark dodge in Morrow, these guys are on a whole other level far superior than what landmark has to offer. I have to actually bypass landmark to get to Rick Hendricks but its definitely worth the extra mileage . More

Great I had great and quick service when I had my oil changed. Was able to schedule the same week and be in and out with in two hours. I had great and quick service when I had my oil changed. Was able to schedule the same week and be in and out with in two hours. More

Unsatisfied The Sales Team tells you what they want to get you out the door. Not sure why the company uses the expense of making business cards! They NEVER retur The Sales Team tells you what they want to get you out the door. Not sure why the company uses the expense of making business cards! They NEVER return phone calls. They make promises they can’t keep. I will never use this dealership again, and would not recommend it to anyone looking! More

Heather Kratky Any time I have an issue or if I am needing service Heather always takes care of me. She always keeps me informed as to what is going on with the vehi Any time I have an issue or if I am needing service Heather always takes care of me. She always keeps me informed as to what is going on with the vehicle and is very good about updating me on the car in advance if she will be off. I will continue to come back for the amazing service she provides!!! More

Excellent and fast Upon arrival I was warmly greeted checked in and my wait time was minimal. I always enjoy the warm freshly popped popcorn and fully stocked beverage b Upon arrival I was warmly greeted checked in and my wait time was minimal. I always enjoy the warm freshly popped popcorn and fully stocked beverage bar and news on the TV Staff always pleasant and my experience very good. There the best dealership in my opinion More

Quality work in a timely manner Dropped of my car for service expecting a 24 hour turnover time and the work was done in less than 4 hours. Service members were very helpful in perso Dropped of my car for service expecting a 24 hour turnover time and the work was done in less than 4 hours. Service members were very helpful in person but not great at answering their phones. More

Friendly& Fast service Shocked how quick I got my truck back considering everything that needed to be done. Thank you Heather for taking care of me and keeping me informed. Shocked how quick I got my truck back considering everything that needed to be done. Thank you Heather for taking care of me and keeping me informed. More

Recall service When the dealer that I bought my car from lied to me repeatedly Rick Hendrick did what they wouldn't or couldn't. You'll were there for me to honor Do When the dealer that I bought my car from lied to me repeatedly Rick Hendrick did what they wouldn't or couldn't. You'll were there for me to honor Dodges commitment. More

Seamless sales process I am so grateful for such a quick and smooth process. Angel is the absolute best! The vehicles are really quality vehicles and are priced just right. I am so grateful for such a quick and smooth process. Angel is the absolute best! The vehicles are really quality vehicles and are priced just right. More