Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Customer Service Experience - Service Center Overall, not a bad experience. I called the day before, and made an appointment, and that process was super easy. Once I arrived, I was greeted by Overall, not a bad experience. I called the day before, and made an appointment, and that process was super easy. Once I arrived, I was greeted by Dustin (I believe that was his name). He not only helped me get put in the system, but he explained how the A/C system worked in my new car; that was impressive! After getting checked in, Dustin let me know that it would take about an hour for them to do my oil change and such. After an hour, no one came to get me, so I waited for another 30 minutes. I finally stepped out on the service platform, and spoke with a gentleman (can’t remember his name) and asked about my car. He pulled me up and told me it just got done not too long ago. He checked me out, and I left. I waited a little longer than anticipated for my oil change, but it wasn’t a huge deal since I wasn’t in a rush. Everyone I interacted with was courteous and nice. The only reason I gave this review a four was because the additional wait time and no one coming to get me. More

Trade and buy Team was very reasonable on my trade in and gave me a good experience overall. Neiko was a pleasure to deal with and vehicle was as described. Team was very reasonable on my trade in and gave me a good experience overall. Neiko was a pleasure to deal with and vehicle was as described. More

Amazing I went to the store looking for a Jeep Wrangler, but it was out of my price range. But they didn’t give up. They showed me cars and I found this littl I went to the store looking for a Jeep Wrangler, but it was out of my price range. But they didn’t give up. They showed me cars and I found this little Toyota Camry sport I fell in love with. My sales associates Zack, Gerardo were awesome and so friendly. The only con is how slow everything takes i was there open to past close. But I am happy and in love with my new car. Thank you. More

Was very easy and professional The place is very welcoming and my time there was well spent. Very easy process and very professional as well. Met my needs, talk about choices, price The place is very welcoming and my time there was well spent. Very easy process and very professional as well. Met my needs, talk about choices, prices and made a plan accordingly my needs. More

Good not great My vehicle is done but nobody came to the waiting room to let me know. I was there with my son most of the toys were broken, and we’re not clean. I My vehicle is done but nobody came to the waiting room to let me know. I was there with my son most of the toys were broken, and we’re not clean. It would be better if you could set more family environment More

Good service but slow It should not take one hour 20 minutes for an oil change, especially when the drive-up lane says express oil change. There should be a dedicated bay j It should not take one hour 20 minutes for an oil change, especially when the drive-up lane says express oil change. There should be a dedicated bay just for oil changes and it should take no longer than 30 minutes. If I didn’t receive such good service here I would not bring it in for an oil change. More

Good stuff Took it in, it’s a little on the pricier side, but overall experience was great! Lance was very helpful and he was kind yay Took it in, it’s a little on the pricier side, but overall experience was great! Lance was very helpful and he was kind yay More

Services Oil change and transmission fluid change... AC unit repairs. Heather is amazing, the techs still have yet to repair AC completely but I am MORE THAN P Oil change and transmission fluid change... AC unit repairs. Heather is amazing, the techs still have yet to repair AC completely but I am MORE THAN PLEASED by the level of communication and professionalism from Heather. More

2017 pacifica Service from Dustin was professional. Disappointed only that I had a deductible on my repairs that were under powertrain warrant. I did not buy an i Service from Dustin was professional. Disappointed only that I had a deductible on my repairs that were under powertrain warrant. I did not buy an insurance policy. Repair was done in time given to me. More

Service Lance was amazing with educating us on what was going on. I would recommend him as a service advisor anytime. He also went out his way to follow up wi Lance was amazing with educating us on what was going on. I would recommend him as a service advisor anytime. He also went out his way to follow up with us. More