Rick Hendrick Chrysler Dodge Jeep RAM Duluth

thanks! Erick was the best to work with throughout this entire process. When I had questions, he was readily available to answer. He was knowledgeable about m Erick was the best to work with throughout this entire process. When I had questions, he was readily available to answer. He was knowledgeable about my situation and made sure that I left feeling like I had made a great purchase - both with a great price, and with great support after the fact. Would definitely recommend! Thank you! More

express oil change took THREE+ hours Pulled into express oil change lane-- no one approached me for 10 minutes. When they finally checked me in my vehicle was backed into a parking space Pulled into express oil change lane-- no one approached me for 10 minutes. When they finally checked me in my vehicle was backed into a parking space across from one of the bays; okay maybe some one was ahead of me; over THREE HOURS later the "express" was finished. More

New car with more than 800 miles A new car with 800 miles is definitely not normal. But both the salesman and finance person did not highlighted for me. I only found out when I signed A new car with 800 miles is definitely not normal. But both the salesman and finance person did not highlighted for me. I only found out when I signed the odometer statement. The guy even claim any car with less than 5000 miles is a new car! More

Fast oil change service This is my first time visit at Rick Hendrick. I’m very impressed with excellent service. I’d definitely bring my Jeep back again. Thank you This is my first time visit at Rick Hendrick. I’m very impressed with excellent service. I’d definitely bring my Jeep back again. Thank you More

Scheduled an appointment for 8 am, didnt leave until noon Had a good buying experience and then i brought the truck back for its first oil change and tire rotation per my maintenance contract.... made an appo Had a good buying experience and then i brought the truck back for its first oil change and tire rotation per my maintenance contract.... made an appointment for 8am a couple of weeks in advance, did not leave until almost noon. The service department quoted me under an hour at most so i chose to wait. It was not until i went and asked the service advisor at 10:50 that they even took my truck back for the service. And then when my truck was “ready” they had not even rotated the tires and had to take it back again. When i got my truck back there were oily handprints all down the bedside and on the back doors. Terrible experience. Was extremely late to the next thing planned in my day and wasted my entire saturday morning and afternoon for nothing. Specifically made the appointment early in the morning so it would not waste my entire day. More

Right Place at the Right Time Originally, I was scheduled for a visit with another Rick Hendricks location - I arrived to this one by accident. However, upon arrival I was quickly Originally, I was scheduled for a visit with another Rick Hendricks location - I arrived to this one by accident. However, upon arrival I was quickly greeted and seated with Mr. Hawkins who promised to take care of me. I some financial challenges to overcome to make this happen, but the team was patient and persistent. I ended up with payments a little higher than I’d liked but I was provided a solution for that down the line as well. A great team of people! More

New Vehicle Taylor Stewart was amazing! Great customer service and went above and beyond to get us the vehicle we wanted! Rick Hendrick is highly recommended!!! W Taylor Stewart was amazing! Great customer service and went above and beyond to get us the vehicle we wanted! Rick Hendrick is highly recommended!!! We love our new vehicle. More

Great experience working with experienced and knowledge asso Great experience working with kind, experienced and knowledgeable associates and managers. They make sure you are more than satisfied with your car! Great experience working with kind, experienced and knowledgeable associates and managers. They make sure you are more than satisfied with your car! Will recommend the dealership to friends More

Cheating Your Customers and make them wait We purchased the oil change, tire rotation , and multi point inspection program up front. Work order said all work performed but technician had told m We purchased the oil change, tire rotation , and multi point inspection program up front. Work order said all work performed but technician had told me no rotation was done, when I questioned Darrell Wilson service manager about this he said as usual oh I’m sorry. I demanded a revised service order that said it wasn’t done and that I did not turn down service which technician stated I did. Price stayed the same but work not done also now tires are not being rotated as the suggest maybe causing excessive tire wear so you need to buy tires sooner. Waited over 2 hours just to get oil changed and Darrell wrote me a nice apology letter stating if there was any thing I needed just let him know. 3rd time he’s wrote that to me and he has done nothing we asked. Cooperate Chad Woods still owes me a $50 gas card for all their screw ups ( been waiting 3 months no card yet). All he says is you know we have over 120 dealerships and growing well so was Toys R Us and where are they now. Can’t believe Mr Hendricks let’s his name be abused and no action taken. More

Heather was awesome A great service advisor makes a great difference. She explained everything to me and made awesome recommendations. Would definitely use this service d A great service advisor makes a great difference. She explained everything to me and made awesome recommendations. Would definitely use this service department again and refer friends. More