Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Cheating Your Customers and make them wait We purchased the oil change, tire rotation , and multi point inspection program up front. Work order said all work performed but technician had told m We purchased the oil change, tire rotation , and multi point inspection program up front. Work order said all work performed but technician had told me no rotation was done, when I questioned Darrell Wilson service manager about this he said as usual oh I’m sorry. I demanded a revised service order that said it wasn’t done and that I did not turn down service which technician stated I did. Price stayed the same but work not done also now tires are not being rotated as the suggest maybe causing excessive tire wear so you need to buy tires sooner. Waited over 2 hours just to get oil changed and Darrell wrote me a nice apology letter stating if there was any thing I needed just let him know. 3rd time he’s wrote that to me and he has done nothing we asked. Cooperate Chad Woods still owes me a $50 gas card for all their screw ups ( been waiting 3 months no card yet). All he says is you know we have over 120 dealerships and growing well so was Toys R Us and where are they now. Can’t believe Mr Hendricks let’s his name be abused and no action taken. More

Heather was awesome A great service advisor makes a great difference. She explained everything to me and made awesome recommendations. Would definitely use this service d A great service advisor makes a great difference. She explained everything to me and made awesome recommendations. Would definitely use this service department again and refer friends. More

The best dealership We receive top notch customer service and had a great car purchasing experience with Roberto and Steve. Roberto is very professional, knowledgeable, a We receive top notch customer service and had a great car purchasing experience with Roberto and Steve. Roberto is very professional, knowledgeable, and patient. He cares about his customer and work very hard to ensure us find the right vehicle and a great deal. Thank you. More

Great except one thing Your recommendation mentions I have a dirty cabin air filter. However I don’t believe it was checked. The cabin air filter is a washable K&N filter, Your recommendation mentions I have a dirty cabin air filter. However I don’t believe it was checked. The cabin air filter is a washable K&N filter, which was washed 3 days before. In case the engine air filter was meant to be said, even that is a K&N filter, installed by the Hendrick dealer in Alabama, where the car was purchased. It’s good if there are recommendations but really they should be backed up with actual inspection. More

Oil Change Experience and Tire Rotation This has been the worst experience I've had since I bought my truck. This Dodge dealership has been the only one servicing my vehicle. I've had great This has been the worst experience I've had since I bought my truck. This Dodge dealership has been the only one servicing my vehicle. I've had great service in the past, but it seems like since I waited on my truck NOTHING went right. For starters, I left the dealership to head to work and saw smoke in my rearview when I got on I-85. Thought it was another vehicle being that mines just got serviced. So I kept driving and realized when I drive over 70miles the smoke got thicker. Realizing that this was my truck, I turned around and brought it back. During this time the engine light came on, as well as the low oil pressure light. Finding out that the oil was leaking onto the engine. Got an apology and was there for an additional almost 2 hours. Now... I'm in a situation whereas the key for my wheel (rim) was not put back into my vehicle during my Friday visit. I was traveling on Saturday (6/29) to Charleston, SC when I received a flat on I-20 (Aiken). No one was able to assist due to this particular type of key, in which I'm also missing my front passenger socket (lock) as well. I've contacted every towing agency, auto parts store, and roadside assistance. This caused me to get a hotel room at some nasty location being that I was stranded with my 3 daughters. I had to get a room for a 2nd night being that the service department doesn't open until Monday morning. Please advise... More

Amazing experience We went in to simply look at a Jeep, but did not plan to buy. But Sharon, our sales rep was very patient and also proactive in making sure all of our We went in to simply look at a Jeep, but did not plan to buy. But Sharon, our sales rep was very patient and also proactive in making sure all of our needs were met. She listened to our needs and did her part trying to find us the best deal possible. More

Quick and Smooth Rick Hendrick came through for me just when I thought I was going be out of a vehicle. But never to say they step in work there magic and got me the r Rick Hendrick came through for me just when I thought I was going be out of a vehicle. But never to say they step in work there magic and got me the ride I requested with a reasonable note. After just filing bankruptcy they sti was able to help. Thank You Rick Hendrick Team. More

Thank you We had a very hard time finding the right vehicle and Sharon found the best match for us. Sharon was patient and very attentive. Thank you very much. We had a very hard time finding the right vehicle and Sharon found the best match for us. Sharon was patient and very attentive. Thank you very much. More

Service Consistent with information as well as quick service. Walk in greeted immediately, serviced on the spot, waiting area clean. Machanic is informing you Consistent with information as well as quick service. Walk in greeted immediately, serviced on the spot, waiting area clean. Machanic is informing you on exactly what the issue is! Will shuttle you home while you vehicle gets service or put you in a rental if service takes longer. More

Got what I needed Went there to do an oil change, They were very professional. They knew what I needed. Sales is A+ and service A+ . I was really pleased, that I got Went there to do an oil change, They were very professional. They knew what I needed. Sales is A+ and service A+ . I was really pleased, that I got a car from them More