Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Another great experience w Ali and srvc dept Came in for oil change on my Dodge Challenger And was glad to see that Ali was working. I came in before to the same service center and had the plea Came in for oil change on my Dodge Challenger And was glad to see that Ali was working. I came in before to the same service center and had the pleasure of talking to Ali before. He really goes above and beyond as far as explaining what is happening. I will continue to come back here as long as I have a doge and Ali works there. Really can tell when someone cares for what they do. Keep it up Ali and Dodge on p hill Ya rock More

Always excellent customer service Every time I go to the service area it’s a great experience. Everyone is so helpful and courteous. The wait was a little longer than usual but it wS Every time I go to the service area it’s a great experience. Everyone is so helpful and courteous. The wait was a little longer than usual but it wS busy that day. More

Awesome customer service! Sharon was an awesome sales representative. She worked to ensure we not only got what we needed but that the overall experience was memorable. I would Sharon was an awesome sales representative. She worked to ensure we not only got what we needed but that the overall experience was memorable. I would highly recommend not only the Hendrick’s for their abundant inventory but I’d recommend Sharon as a rep. My wife and I are very pleased! More

Got a new car!!???? Getting the car was a success thanks to Mr. Gomez. But just got tag after more than 2 weeks. Also lights coming on in car making me wonder if car wa Getting the car was a success thanks to Mr. Gomez. But just got tag after more than 2 weeks. Also lights coming on in car making me wonder if car was actually serviced before sale or merely cleaned. Was oil changed??Fluids checked? Sister a bit nervous driving. But car is SHARP!! More

Worst Experience Ever Customer service is not these guys specialty. I purchased a unit from these guys for my business and it was smooth at the beginning. However once they Customer service is not these guys specialty. I purchased a unit from these guys for my business and it was smooth at the beginning. However once they received payment everything hit the fan. I live 4.5hrs away from this facility so everything was handled remotely. I was told my unit was ready twice and each time I went to Duluth (purchased flight 1st time, drove a one way rental 2nd time) this statement came was not be true. Waste of time and money. After two blank trips they promised to deliver my truck and they did but I received the wrong truck. It was the NOT model number I requested. I specifically asked for a certain unit because of the suspension option it came with to help with towing. They had (aux tank added to my truck. However the install was not completed. I received a truck with a metal box with no fuel line ran, leaving me with no way to use this item I paid for. I literally have a box full of fuel in the back of my truck these can’t be used. I mentioned several times verbally and in writing that I wanted a gravity feed tank and they couldn’t handle that. I mean simple xxxxing checklist and communication would’ve fixed all of these issues but no one cares to do so. This may be a one off thing but its worst experience I’ve ever had. Felipe never kept his word nor held a proper line of communication he served no purpose in this entire process, he’s completely clueless and serves no purpose in this line of business. Steven O would take days to return any messages. For my troubles he said he’s throw in step rails for my truck. Do you think when my truck arrived at my house there were rails? Of course not. To this day the process is still not completed and there’s no sense of urgency. I feel hustled and now I’m having to get my lawyer involved. Lesson learned. More

Kevin was excellent. Attentive and patient. Only one thing I was concerned about. Left voice mail no return call my daughter and I fixed the problem. When electrical harness was installed with Only one thing I was concerned about. Left voice mail no return call my daughter and I fixed the problem. When electrical harness was installed with tow hitch the center console mad not tightened up. All good now. More

Oil change I really don’t have any thing to say, don’t know what quality of work is being done cause we, “the customer “ cannot see mechanic do his or her work, I really don’t have any thing to say, don’t know what quality of work is being done cause we, “the customer “ cannot see mechanic do his or her work, even after leaving the shop, but as far as I’m concerned as long as the oil gets changed and there’s no leaks, I’m a happy camper.... More

Great Service! I’ve continued to receive Great Service at this location by professional staff and mechanics that actually speak to you and acknowledge your presence I’ve continued to receive Great Service at this location by professional staff and mechanics that actually speak to you and acknowledge your presence upon arrival. More

Poor service experience I called the dealership to confirm they had the parts to complete a recall after 3 weeks of waiting with no one reaching out. They said they did so I I called the dealership to confirm they had the parts to complete a recall after 3 weeks of waiting with no one reaching out. They said they did so I made an appointment myself since my service advisor never called me back. I took my van in and sat 2 and 1/2 hours to be told they didn't have the parts in. More

Wasted money charge me 2hrs for service when it only take a hour I know because for one I ask a service after the fact. Then I drove almost 2hrs back home when the charge me 2hrs for service when it only take a hour I know because for one I ask a service after the fact. Then I drove almost 2hrs back home when the same situation accord, I drive back to dealership for you all to tell me to leave over night i can’t find a ride then I tell them to redo what they did just so I can make it home just to find out they charge me again 1hr service for the same thing they did for 2hours. First they said it wouldn’t work need to ru something else. so basically i spent $450 when it should’ve been $150. Not to mention the second time it work perfectly so why it couldn’t been handle right the first time makes me think it was done purposely.. the customers service is ok but the service in it self is not good at all.. I will not be returning at all.. More