Rick Hendrick Chrysler Dodge Jeep RAM Duluth

AWESOME I had an Great experience @ Chrysler Dodge Jeep in Duluth on Pleasant Hill rd. Benjamin Miller did an AWESOME JOB. SO....if you need a ride then, rid I had an Great experience @ Chrysler Dodge Jeep in Duluth on Pleasant Hill rd. Benjamin Miller did an AWESOME JOB. SO....if you need a ride then, ride on over to Rick Hendrick Chrysler Dodge and ask for Benjamin Miller. You want be disappointed. More

All about a CSI score Jeep went in for chips in windshield (8-10), light bar not functioning, and seam on soft top coming apart. We were called by the finance manager and h Jeep went in for chips in windshield (8-10), light bar not functioning, and seam on soft top coming apart. We were called by the finance manager and had to go to the dealership to sign a new payoff sheet for our trade, while we were there we asked the head of sales about our light bar not working and the chips in the windshield and about the convertible hard top that was advertised with our Jeep. He explained that he knew nothing about a hard top and that basically he could legally change the listing price or anything and we couldn’t do anything about it, then he came out to look and he said he couldn’t tell about the chips so he had Daryll come out and look and he said no the weren’t filled and we needed to bring the Jeep in. We took it in the next Tuesday about 1:30 pm for Wednesday appointment and Rich wrote the three items up and said he would be in touch. After not hearing anything I called him and he said the windshield guy was finishing up and then they would start on the other two items, I explained that I would be there at 6 pm to pick up the Jeep as I was told. We went over at 6 and you could still see some of the chips weren’t fixed, I said how could they say it was fixed and the windshield wasn’t even clean they just did what they supposedly saw. We went into the dealership and talked to the manager in charge (I believe his name was Rick) and all he could say was oh well (not interested since the sale had been made and money was in the bank). I asked to speak to the general manager and he wasn’t in supposedly. So I waited until about noon and called Hendricks Cooperate and the sent me to Chad Woods voice mail. After no call from anybody I called Mr Woods the next afternoon and again left a voicemail. About 30 minutes later he returned my call and I explained the whole situation and he said he would be back in touch. He told me that Daryll from the dealership would be in touch. He called and said bring it in next Week and see Rob and we would get everything we were owed. I took it in that Monday and Rob wasn’t there or Daryll and nobody knew anything about us coming in. Lance wrote up the new ticket. I explained to him that they were suppose to fill my tank (only 62 miles when we bought the Jeep) and to see about the convertible hard top. I was called Tuesday afternoon by Rob and once again told that nothing was done that my Jeep was being sent somewhere to have the light bar checked and stitching done,I said I was coming to get the Jeep because I had to have something to drive he said he would arrange a vehicle for me to drive. We went back and forth until Friday when he said to come look at The windshield and see what I thought. I went over and there was 3 large chips in front of the driver that looked horrible, Rob said I didn’t think you would be satisfied, I said no safelite recommends replacing if more than 3 chips. He said I tell you what “I will replace your windshield if you give us a good CSI score” I said ok. When I go in the next Monday to pick up the Jeep Rob won’t come out and deliver it but he gives Lance the keys to do it (he didn’t want to face me because he thought he was pulling a fast one on us.) The Jeep is a Rubicon and he put some cheap generic windshield in instead of the OEM Rubicon windshield. I said I was going to see the GM about the problem. Todd came out and took me into his office. I went through all that had happened and he tried to make some lame joke about a lady and how she had a Rubicon and was tickled with the cheap replacement windshield she got. That’s when I got up and said I would get with Chad. I called Chad and the next day he called me back and said that Rob was not looking out for the customer but only a CSI score and said that’s not the way it works and was going to have a round table with Robs boss and some others and get back with me. I called Chad this am and got voice mail still no call back but immediately got this review to write. Sorry I ever got hooked up with this outfit no body including cooperate communicates or calls you back and all of a sudden we get a not from Todd Reed GM thanking us for our business. More

Bait and switch Jeep was listed with a convertible hard top as one of the 8 highlighted features and when asked Steve said he could legally change the listing, change Jeep was listed with a convertible hard top as one of the 8 highlighted features and when asked Steve said he could legally change the listing, change the price up or down, include or not options listed and nothing we could do about it. Contacted Chad Woods at cooperate but no communication back from him. I guess my next stop will be to get the media involved More

Dealer ship Rating Had a great experience. Ikeea answered all questions I had. She was very knowledgeable, pleasant to work. I will refer new or old clients. Thanks! Had a great experience. Ikeea answered all questions I had. She was very knowledgeable, pleasant to work. I will refer new or old clients. Thanks! More

Great experience! Friendly staff! I gave a very high rating because of my sales guy Malik he was amazing he went over an beyond for my fiancé & I! Overall I did stay there over 8 hrs w I gave a very high rating because of my sales guy Malik he was amazing he went over an beyond for my fiancé & I! Overall I did stay there over 8 hrs with a toddler was not to excited about that! If there could pick up the pace a little it would be great! More

Great experience Marquell was amazing! Quick, efficient, friendly. He even honored an online price! This was the BEST car buying experience I have ever had! I would a Marquell was amazing! Quick, efficient, friendly. He even honored an online price! This was the BEST car buying experience I have ever had! I would absolutely recommend any friends or family to come here when looking for a new car. More

Easiest purchase of a car I have ever had. My salesman Felipe was great he did not pressure me and was extremely knowledgeable. I have called him after the purchase and he still returns my call My salesman Felipe was great he did not pressure me and was extremely knowledgeable. I have called him after the purchase and he still returns my call and answers any question I have. More

Service Department was AWESOME! I had an appointment, Lance was awesome, he got me checked in a little early, serviced my recall items, and out the door in estimated time. I had an appointment, Lance was awesome, he got me checked in a little early, serviced my recall items, and out the door in estimated time. More

It was an awesome experience! My salesman, Ben, was great. Beno was very knowledgeable and anot exceptional salesman. He aimed to please and he did just that. I would definitely recommend his service to anyon Beno was very knowledgeable and anot exceptional salesman. He aimed to please and he did just that. I would definitely recommend his service to anyone in search of a vehicle. More

Great experience helped me get a car at all cost Great place and service , helps you no matter what to get a car of your choice and great staff! Highly recommend going to see Melvin sanchez Great place and service , helps you no matter what to get a car of your choice and great staff! Highly recommend going to see Melvin sanchez More