Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Felt like I was just a sale # Long story short we purchased vehicle on a Thursday night and Friday morning I had issue with vehicle. I went back to the dealership, sales rep Eric Long story short we purchased vehicle on a Thursday night and Friday morning I had issue with vehicle. I went back to the dealership, sales rep Eric Nunez, greeted me nonchalantly- he was sitting at a corner desk conversating with a co-worker . I told him about my problem. He told me I had to take it to the service center, he was no help. He basically told me he wouldn't be able to take it to the service center because there would not be any urgency if he took it, there is more urgency if I as a customer took vehicle. Once at the service center(Rich had Eric take my vehicle to the service center) I asked Heather if I could get a loaner (note I was on my lunch break and had to return to an employee meeting) she told me she was out of loaners and that Eric was working that out for me. After waiting for a good 10 minutes in the lobby I went back to Eric and inquired about loaner. He had no idea about getting me a loaner. His words were something like-- oh I had no idea I was getting you a loaner I can't assist you right now I'm with another customer. A couple of sales reps noticed I was upset finally got things going and to end this Eric finally got me a loaner that had no gas... when I say no gas the gas light was on!!! Yep not a great experience overall... If anyone really does read this I would like to give a special thanks to Rich (manager) McDaniel from the finance department Taylor sells representative for stepping in and trying to help me out. More

Driveline noise research Difficult driveline noise diagnosis but once identified, a quick fluid change and repairs were made and the noise is gone!! Very good team at Hendric Difficult driveline noise diagnosis but once identified, a quick fluid change and repairs were made and the noise is gone!! Very good team at Hendricks!! More

Good communication... quality service Richie was very kind and helpful with a complicated problem that developed in my Jeep... he took the time to help me get my warranty paperwork togethe Richie was very kind and helpful with a complicated problem that developed in my Jeep... he took the time to help me get my warranty paperwork together as well as to explain everything done to the vehicle Wonderful customer service More

Very friendly Heather Kratky in service has always been a great help when getting my 2013 Ram 1500 serviced and she does everything she can to make sure I know what Heather Kratky in service has always been a great help when getting my 2013 Ram 1500 serviced and she does everything she can to make sure I know what needs to be done to take care of my vehicles. She nevers leaves me wondering or makes me call her to get answers. She calls me in a timely manner and explains in detail what needs attention and why. More

Oil change I just had basic service, but everything went great. Everyone was very friendly and courteous. Explained the options well. Love my Jeep Grand Cheroke I just had basic service, but everything went great. Everyone was very friendly and courteous. Explained the options well. Love my Jeep Grand Cherokee Trailhawk More

Dodge Durango Ben P was excellent throughout the whole car buying process. I gave the overall company 4 stars because the spare key to my new vehicle was missing an Ben P was excellent throughout the whole car buying process. I gave the overall company 4 stars because the spare key to my new vehicle was missing and I had to wait almost an hour for them to locate the key but they never did. Other than the long wait to get to finance and the lost key, the dealership was great. I would highly recommend, just speed up the wait time to finance and have the vehicles already gassed up and ready once you leave financing. More

Fast kind and diligent Efficiency is the name, people was very receptive and ready to help. Information was clear and complete. In order to get a future experience, all opti Efficiency is the name, people was very receptive and ready to help. Information was clear and complete. In order to get a future experience, all options were explained by the associates. More

Given great info about my car Richie was very knowledgeable about my car, gave great customer service. Was very helpful with other work that I inquired about. Even during one of th Richie was very knowledgeable about my car, gave great customer service. Was very helpful with other work that I inquired about. Even during one of their most busiest times, keep me updated about the progress of my car. Would definitely bring my car back and recommend to everyone I know!! More

Great Service Thanks to Lance and Ali for their great customer service. It makes a big difference. This dealership is more out of my way but they make it worth it. Thanks to Lance and Ali for their great customer service. It makes a big difference. This dealership is more out of my way but they make it worth it. More

Outstanding Customer Service! My customer experience with Todd, Zack and Mrs Love exceeded any expectation I could have ever had for any dealership. The attention they give you fro My customer experience with Todd, Zack and Mrs Love exceeded any expectation I could have ever had for any dealership. The attention they give you from beginning to end make you feel like you’re the only customer. I am a proud owner of a Porsche Panamera and their customer service don’t even compare. This level of customer service will definitely make me a return customer and I have already shared my experiences with others . Thanks , Regina TAYLOR More