Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Unpleasant Experience on Pleasant Hill I did my homework. I researched the vehicle I wanted. I prepared for anything that could be said or done. Then I stepped foot on the lot. That's wh I did my homework. I researched the vehicle I wanted. I prepared for anything that could be said or done. Then I stepped foot on the lot. That's where it all went downhill. I came in for *this vehicle*. "Oh. Sorry, that one didn't pass inspection and is being sent to auction. Let me see what we have that's comparable." Alright. A little surprised at that one considering it had been listed as available throughout the duration of my research, but I'm open to something else that fits my needs. The salesman Nick pulls up a few alternatives and we land on one to test drive. I told Nick I was going to consult my wife and that there would be no deal until later on in the day or the following day. That's where things got interesting. Rich got involved and started listing off the premium features and how hot a commodity the Jeeps were. "It's weird, 85% of people who come in looking at one vehicle end up leaving with a completely different one", Rich says nonchalantly before asking what the car needed to be priced at for me to drive off the lot with it today, a reverse of what would happen the next day. I politely tell Nick and Rich that I had come in for one car and now I was going to talk with my wife and do some additional research on this new vehicle before making a decision. A few casual mentions of the premium features and additional attempts at sussing out a selling price later, I left. I returned the following day with loan paperwork from Bank of America, ready to purchase the vehicle I test drove. Now, I had some reservations about this vehicle since it had been in an accident and the damage wasn't fixed prior to it being offered for sale as well as a lot of rust for a vehicle barely three years old. I asked what could be done about the pricing to compensate for these issues and unfortunately found myself being introduced to Kwanzi, who invalidated both of my concerns every chance he could. Suddenly, there was no wiggle room on the price of the vehicle. "This car is priced fairly and accounts for the issues you have with it," I'm told. Alright, since there's no chance of negotiating, I move onto my second choice. Another test drive later and a request to begin the paperwork, I think I'm on the homestretch. An hour later, Malik and Kwanzi return and goes over the updated options for loan payments. Kwanzi leans back in his chair and gives a snide look as he asks what's wrong with the car and what price I want it for. Having gone through this an hour and a half ago, and not having any major issues to be concerned with, I accept the pricing as is and continue on. Kwanzi leaves, thankfully, and the rest of my experience is strictly with Malik. We go through the rest of the pre-sale paperwork and information gathering, then go over the loan information one more time. Having been subjected to a credit check "to see if they could match or beat the financing offer on the table", I asked to confirm that the loan and terms were still going through my bank, Bank of America. Malik receives confirmation from someone, probably Kwanzi, that the loan is still on the same terms and through my bank. After another hour waiting, I find myself in the last stage of attempting to buy a car with McDaniel. What happened next should never, ever happen to anyone buying a car. When discussing the service plan options for the vehicle, McDaniel casually mentioned Wells Fargo as the financing company. It didn't register until I was about to sign the paperwork that I was lied to back at the sales desk. I was furious. I specifically asked if the loan was still through Bank of America BEFORE I continued with buying the car. I was lied to. Two people representing Rick Hendrick blatantly lied to me in order to complete a sale and left someone else to clean up after their mess. Everyone that I came in contact with during my experience buying a car from a Rick Hendrick dealership lied to me and did it with a smile on their face because they don't care about you. I asked what kind of compensation could be done for the lies I was told, suggesting the cost of the Title and Ad Valorem Tax here in Georgia as a base. Do you know what the think the appropriate cost of lying is? $300. That's it. I wanted to walk away right then and there, and I should have, but I like the car. So I accepted the shoddy make-good attempt and asked for Kwanzi and Malik to call and apologize for their lies. McDaniel couldn't guarantee it, but said he'd tell them. I never expected, nor did I receive any call from Kwanzi. Malik treated me as if nothing happened when he saw me for the ceremonial handing off of the keys. Are there sales associates at a Rick Hendrick dealership that won't lie to you? Maybe. Maybe not. I can't tell you because everyone I came in contact with chose to be dishonest. That being said, the dealership itself is nice and I've met others who had stellar service from them. Maybe it was just the way the stars aligned for me that day. Give them a shot if you'd like! More

Wish I could give them ZERO stars I purchased 2 vehicles here at Rick Hendricks might I add brand new cars. 2 weeks after purchasing one of my vehicles it broke down in rush hour traff I purchased 2 vehicles here at Rick Hendricks might I add brand new cars. 2 weeks after purchasing one of my vehicles it broke down in rush hour traffic of highway 400 as I was taking a friend to the airport. I had my car towed to the Rick Hendricks dealership where they serviced it. Originally they told me that it seemed as though I had diesel gas in my truck which I’m guessing was not the problem because that should have been a quick fix and they never mentioned that again and it was covered under warranty. They kept my car for over a month “diagnosing” the issue. I never received any phone calls with updates on my vehicle I had to call them multiple times a day to receive any type of update and everyday I was told it should be done the following which of course it wasn’t. I finally after a month got it back not only was it dirty, but they had black oil hand print stains on my tan interior and it was given back to me on E when I brought it in with a full tank of gas. Soooo let’s fast forward to a deposit I put down on one vehicle! I agreed to put down a $750 deposit which they wanted to hold a check until the due date. I called the dealership and let them know I wanted to pay my deposit with an alternate form of payment so i paid with my credit card thinking that my check would be destroyed. Now let’s fast forward a few more weeks ahead and mysteriously I’m missing another $750 out of my account from the check that they were supposed to destroy and to this day they are not trying to give me money back. I wouldn’t recommend this dealership to anyone I know. Everything of course seems great when you’re in the process of purchasing your vehicle but the second you drive off you no longer mean anything to them because they already have your money. More