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Rick Hendrick Chrysler Dodge Jeep RAM Duluth
Duluth, GA
6,572 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 6,572 reviews
March 27, 2019
Not Happy This dealership is convenient because of distance. I would love to show more support in referring people but the experiences I've had were not good. I This dealership is convenient because of distance. I would love to show more support in referring people but the experiences I've had were not good. I just recently brought the vehicle in for a routine oil change and made my service tech aware that my engine light was on. She stated that they're behind on diagnostic she would put me on the schedule for the following week. That it should be fine to drive if its has mobility and not giving me any issues. One of your sales team saw how worried I was then said I could go to Auto Zone to get the codes in the meantime to put my mind at ease. I come back the following week to the same service tech she had not put me on the schedule nor couldn't remember ever speaking to me. Then continue to say the same script.... well we are behind on diagnostic even if you had an appointment it's going be two day wait. I asked if there was another dealership I could go to that could expedite my diagnostic she replied I'm sure those places have longer wait time then us. But you're welcome to call around or leave the car with us we will try to get to it in two days. Long story short I was force to leave the vehicle and get a rental. I have to take my child to school and work. It would've been nice if my service tech followed through with putting on the schedule so I could have been more prepared for leaving my vehicle. It made me feel like she was telling me anything to get me out the way and save face. More
by Sunshine000
Verified CustomerEmployees Worked With
Heather Kratky
March 27, 2019
Great experience I had a really great experience with purchasing my vehicle. My sales man was very professional and was very helpful and took the time to answer all of I had a really great experience with purchasing my vehicle. My sales man was very professional and was very helpful and took the time to answer all of my questions. More
by BENSECOR91
Employees Worked With
Kneico Daniels
March 26, 2019
Awesome Great place to shop for a new or used vehicle great personality (mariah thomas) would definitely come back next year to buy new model truck Great place to shop for a new or used vehicle great personality (mariah thomas) would definitely come back next year to buy new model truck More
by rodolforojas35
Employees Worked With
Mariah Thomas
March 26, 2019
My experience with the dealership has always been good. I've been going to this dealership for several years to buy or service. They always treat you well and try to make everything smooth as possible. I've been going to this dealership for several years to buy or service. They always treat you well and try to make everything smooth as possible. More
by REGGIE
Employees Worked With
Kendra bridgett, Marquell Armont
March 25, 2019
Customer for life Your finance director needs soft skill and customer service training! She refuses to assist me so I had to wait almost 2 hours to get to finanace and Your finance director needs soft skill and customer service training! She refuses to assist me so I had to wait almost 2 hours to get to finanace and close the deal. This is the ONLY complaint I have about this experience. More
by loriwilliams17
Employees Worked With
Mark Jorsling, Kanaya Erwin
March 25, 2019
The staff treated me with respect. I felt welcomed upon walking in. The staff was very considerate of my situation. The sales consultant was very informative and helpful. The transactio I felt welcomed upon walking in. The staff was very considerate of my situation. The sales consultant was very informative and helpful. The transaction was very quick and seamless. This is by far the best dealership I've done business with. Thank you! More
by 1ASHLEYLOVELIFE365
Employees Worked With
Kwanzi Watts, Marquell Armont, Ben Piyarat
March 24, 2019
Great..... Marilyn Thomas she was nice warmer very good listen!!!! I'm glad I went there... I love tha she knew wut I wanted... I luv wut I have and yes I would Marilyn Thomas she was nice warmer very good listen!!!! I'm glad I went there... I love tha she knew wut I wanted... I luv wut I have and yes I would do it all over again... More
by LAVINA65
Employees Worked With
Mariah Thomas
March 24, 2019
We had a very pleasant experience. We did have to wait a little while but Branden did come out and check on us, offering water and did say we were almost done. There were a lot of peop We did have to wait a little while but Branden did come out and check on us, offering water and did say we were almost done. There were a lot of people getting services done also. We will most definitely come back and tell others of the experience. More
by fishingunderdog
Employees Worked With
Branden Laskowski
March 24, 2019
Great experience First time purchasing my own car. I would definitely go back. Alan was the best, the staff was friendly from the time we walked in. First time purchasing my own car. I would definitely go back. Alan was the best, the staff was friendly from the time we walked in. More
by DRYANCY82
Employees Worked With
Allan Magallanes
March 23, 2019
Great experience The staff was very helpful with all aspects of the sale. The dealership was very busy, but they did all they could to get us in and out as fast as pos The staff was very helpful with all aspects of the sale. The dealership was very busy, but they did all they could to get us in and out as fast as possible, we had a long drive home. More
by jlgarrett
Employees Worked With
Kneico Daniels
