Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Worth the wait Everyone was great to work with. It took a while to get everything finalized but it was worth it. Raises were very well earned lol!! Everyone was great to work with. It took a while to get everything finalized but it was worth it. Raises were very well earned lol!! More

Awesome Replaced engine and had a few days. Kept me informed of the progress. Heather was great and professional. Brought in again to fix a leak in the coolan Replaced engine and had a few days. Kept me informed of the progress. Heather was great and professional. Brought in again to fix a leak in the coolant. One of the hose clamps wasn’t tightened. Heather kept me apprised of all issues and when service would be completed. More

Found a car on the internet Internet sales was helpful in setting up appt salesman was helpful financing was easy. Overall experience was great and would recommend dealership to Internet sales was helpful in setting up appt salesman was helpful financing was easy. Overall experience was great and would recommend dealership to family and friends More

Unacceptable wait time Wait was almost 3.5 hours when I had an appointment to change the oil and rotate tires and software upgrade due to recall which I was told would be do Wait was almost 3.5 hours when I had an appointment to change the oil and rotate tires and software upgrade due to recall which I was told would be done while they were changing oil. I am supposed to get free oil changes but doubt I will take advantage of them since I will have to take half a day off from work. Very disappointed with the experience. More

Service Had a great experience, meet me at my truck getting out with greetings and took care of my service needs. Thanks for the great work. Had a great experience, meet me at my truck getting out with greetings and took care of my service needs. Thanks for the great work. More

Brandon was great Every time I come the service is great. From the speed of service to the loaner vehicle it’s always been a pleasant experience. Brandon goes above and Every time I come the service is great. From the speed of service to the loaner vehicle it’s always been a pleasant experience. Brandon goes above and beyond to make sure I’m happy. More

Service I had done on 12/8 Riaz Ali was outstanding in showing how much he cares for his job and customers. He went to the extreme to explain in detail and to show me in the Riaz Ali was outstanding in showing how much he cares for his job and customers. He went to the extreme to explain in detail and to show me in the shop exactly what he would be doing to my car. This is a plus and I think others should follow his example if they are not doing this already. He showed honesty and skills with a positive attitude as well. These are the kind of people we need to work on our cars. Thanks for listening. Sarah Scott More

Fast friendly service. My experience was awesome. I was impressed by how quick I was taken care of and will absolutely bring my vehicle back for future service. My experience was awesome. I was impressed by how quick I was taken care of and will absolutely bring my vehicle back for future service. More

Exceptional service Great selection in cars. Best customer service i have experienced. Even the employees that wasn't helping me buy my vehicle made sure my kids, fiancee Great selection in cars. Best customer service i have experienced. Even the employees that wasn't helping me buy my vehicle made sure my kids, fiancee, and I were taking care of. Ikeea Haywood great sales woman ever she made a way for me to get a car ie really wanted. More

I won’t go back! My service experience for an oil change and tire rotation was bad! Keep in mind as you read this, that I purchased my Jeep from this dealership. T My service experience for an oil change and tire rotation was bad! Keep in mind as you read this, that I purchased my Jeep from this dealership. The service advisors in the bay were not friendly to start off with, which sets the whole tone! I waited in the lounge for 1 hour, but no one came in to give me an update on my vehicle! At this point I went out into the bay to ask about the status of my vehicle; I let the Service Advisor know that I had been waiting for more than an hour for an oil change and tire rotation! That’s when he said, “we’ll everyone in the lounge is here for the same thing!” (I guess he was never taught that you should treat your customers with respect!) I finally did get a status update by a fellow from the Service area, after he was told that I wanted to know the status of my vehicle. The bottom line is that It took me an hour and a half for an oil change and tire rotation and the cost was also very expensive! I recommend that every employee in that department receive “Customer Service” training! People have a choice when it comes to service! Make your customers feel special and respected or loose them! Signed: Mr. Average Customer More