Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Transmission Replacement I first took my Jeep Liberty to Landmark Dodge for evaluation and repair. My Jeep’s transmission was slipping especially when starting on a hill/incl I first took my Jeep Liberty to Landmark Dodge for evaluation and repair. My Jeep’s transmission was slipping especially when starting on a hill/incline. They were unable to replicate the issue. Additionally, they fixed my defroster under my extended warranty and did a oil change. While fixing the defroster the boot around my shifter apparently came loose and/or the zipper broke. Their mechanic said it was already done but it was not broken when I turned the car in for repair. The inside of the vehicle was filthy from the Defroster fan repair. The transmission continued to slip. After my poor ratings on the Chrysler survey the Service Manager called me and I explained the two issues and he did not offer to bring the vehicle back in to their shop. My Extended Warranty was about to expire and I really wanted to determine if there was a issue with the Transmission so I took the Jeep to Hendrick Dodge in Duluth a couple weeks later. Heather is my service advisor and she was able to have a mechanic ride with me. We were able to replicate the transmission problem. Additionally, he identified that I had issues with my front and rear stabilizer bars. They also found that the water pump was leaking. Heather was able to get all of these repair parts and labor completed under my Extended Warranty. The final cost to my warranty was just under $5000. I also had some additional preventive maintenance completed for $1300. Heather also was covered my rental car cost that was over and above what the Extended Warranty covered. Needless to say I am very happy with the service I received from Hendrick Dodge compared to Landmark Dodge. Heather did a fabulous job and my jeep is running great. I will continue to use Hendrick for any additional work I need completed while in the Atlanta area. More

Pretty disappointing survive. I’m pretty disappointed at EVERYTHING. Their behavior was rude. They also didn’t even reply my question. They seemed arrogant even though I’m a custom I’m pretty disappointed at EVERYTHING. Their behavior was rude. They also didn’t even reply my question. They seemed arrogant even though I’m a customer. More

Excellent customer service The service agent Denise went above and beyond my expectations of great service. She looked up my vehicle and took great care in servicing it and taki The service agent Denise went above and beyond my expectations of great service. She looked up my vehicle and took great care in servicing it and taking care of the recalls it had. Great job! More

Fast and timely repair Lance is great. He kept me informed about my repair and was accurate on the length of time for the repair to be completed. Would highly recommend usin Lance is great. He kept me informed about my repair and was accurate on the length of time for the repair to be completed. Would highly recommend using the dealership. More

New Car Good service just have to wait so long for the process to end. If you could work on the process of the paperwork it would be nice. Good service just have to wait so long for the process to end. If you could work on the process of the paperwork it would be nice. More

Best dealer out there They help u find what u want, get treated excellent and help u get approved for ure dream car on a budget u can afford They help u find what u want, get treated excellent and help u get approved for ure dream car on a budget u can afford More

Oil change I took my mother's car in for an oil change. Seth told me it should only be about an hour and a half. After about 2 hours I went to check on the statu I took my mother's car in for an oil change. Seth told me it should only be about an hour and a half. After about 2 hours I went to check on the status. Seth told me I didn't see you in the waiting room, so I called the owner to see if they wanted additional services done. He never came in the waiting room so I knew that was a lie. Second, why would you call someone who is not there to see if they want the service? Just didn't make sense. I told him no we would not be getting the service done because I am the one here with it. Wouldn't recommend. Oil changes shouldnt take two hours when it's "express." More

Rocky start-great Finish! I realize that in today’s world the internet is a critical part of economic success. I searched cars that I was insterested in and landed at Hendrick I realize that in today’s world the internet is a critical part of economic success. I searched cars that I was insterested in and landed at Hendricks. I received a call from the dealership asking about toming etc and I mentioned I could come after work to look at which time I was told to ask for a specific person, even was texted the name. Long story short,- I showed up and was given to another sales person with no explanation at all, then, had to sit and answer all of the questions again that I had already submitted. I was not happy at this point and voiced my displeasure. To that end, things changed around and the dealership really bent over backwards to get us a deal and service that we would be happy with. The salesman nick was a good guy and did a nice job, but, Ariel- the sales manager- really was phenomenal. I was blown away by his demeanor and willingness to work through our process. I honestly cannot day enough good things about him. Really, at the end of the day, although Nick did just fine, Ariel is the reason we will be back and will refer more people to the dealership. After the start- tremendous finish!! More

In perfect order! It was a magical experience from the moment a friend said go here for your next car. I had no plans on going there for it’s on the other side of town It was a magical experience from the moment a friend said go here for your next car. I had no plans on going there for it’s on the other side of town from me in Jonesboro. I had the most wonderful and stress free transaction I have ever had! I’m smiling!!! More

Took too long on a quick fix They took a whole day fixing my starter which should have been maybe 2 hours. Also wayyyyy over charged me. The man lance I talked to said he’d keep m They took a whole day fixing my starter which should have been maybe 2 hours. Also wayyyyy over charged me. The man lance I talked to said he’d keep me updated since I needed my car ASAP and he failed to even answer a phone call. More