Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Excellent Service. Booked an appointment for recalled air bag booking it was easy staff is excellent and very knowledgeable everyone was friendly waiting area Booked an appointment for recalled air bag booking it was easy staff is excellent and very knowledgeable everyone was friendly waiting area very clean restroom clean and coffee great . More

Excellent service Took our Jeep Wrangler into Rick Hendrick for the first time after spending months of dealing with a seemingly undiagnosable problem elsewhere. After Took our Jeep Wrangler into Rick Hendrick for the first time after spending months of dealing with a seemingly undiagnosable problem elsewhere. After hearing my description of what I had been experiencing, Lance Chapin immediately guessed what the problem was and got a mechanic to come out to ride in the Jeep with me to confirm the issue. The mechanic confirmed it was the transmission, and I left there with the hope that my Jeep would finally be fixed. Lance gave us updates and took excellent care of us from beginning to end. Thank you, Lance! Everyone in the service department (from reps to mechanics) was friendly, kind, and knowledgeable. The Jeep has been running smoothly and like new ever since. I highly recommend this dealership for their service! More

Everyone was courteous but... There was hardly any communication unless I contacted them. It took two weeks from the time I signed the papers for my vehicle to get delivered. Once There was hardly any communication unless I contacted them. It took two weeks from the time I signed the papers for my vehicle to get delivered. Once it was delivered, the gas tank was sitting on empty, there was no jack, no lug wrench, no manual, one key fob, more miles than stated and the truck was dirty on the inside. We even found animal feces inside one of the truck compartments. I'm not talking about mouse droppings, I'm talking about goat turds!! More

No idea what this means 5 star service. Having to write a minimum 25 words is ANNOYING and is the only bad thing associated with the service of my car. This will likely ma 5 star service. Having to write a minimum 25 words is ANNOYING and is the only bad thing associated with the service of my car. This will likely make not want to participate with the survey in the future. More

The Old Switcharoo I bought a 2018 Ram 1500 used with low miles. It was advertised to be @ your dealership on line but I was told it was in N. Carolina and would have to I bought a 2018 Ram 1500 used with low miles. It was advertised to be @ your dealership on line but I was told it was in N. Carolina and would have to be shipped. I paid in full the day after the deal was made by telephone with my company’s check. The vehicle arrived the following week. When I arrived to pick up the truck it had chrome wheels and the pictures online clearly showed black wheels. The truck was equipped with a blackout package. I told Zack that I would not accept the truck with the wheels that were on it. He took me to Rich Pannone. Rich assured me that he would replace the wheels after looking @ the pictures I kept of the add on my IPhone. He said they would be ready to swap out the following week. I have left Rich Pannone several messages with no response. I then texted Zack asking for help. He has tried to get an answer with no luck. It has been two weeks now. My second problem was with you Credit person named Mayor. When I arrived to pick up the truck, he informed me that he had lost my $28,000.00 check. I was astonished! Who loses a check that large. I brought him another check that day with much trepidation. Two days later he called me saying you check cashing agency would not accept my check. After getting in touch with my bank rep and having her make multiple calls, they accepted the check. I have purchase 4 vehicles in the last 2 years an have never experienced such incompetence. More

Terrible experience Truck in shop for 8 days with no work done on it had to take truck to another shop for service. I would not recommend this service department Truck in shop for 8 days with no work done on it had to take truck to another shop for service. I would not recommend this service department More

Friendly Staff Everyone i spoke to was so friendly. As soon as i pulled in they were very attentive to me. Did not have to wait at all! Everyone i spoke to was so friendly. As soon as i pulled in they were very attentive to me. Did not have to wait at all! More

Oil change If I am not mistaken I think the gentleman that helped me name was Ali. He was very helpful was well as very informative when I asked questions about If I am not mistaken I think the gentleman that helped me name was Ali. He was very helpful was well as very informative when I asked questions about my vehicle. More

Heather In Service Heather, our service advisor always is on top of any issue. She is caring, compassionate and professional, always. Rick Hendricks should promote immed Heather, our service advisor always is on top of any issue. She is caring, compassionate and professional, always. Rick Hendricks should promote immediately. This employee exemplifies the highest traditions Rick Hendricks CDJ More

Great experience. Always a good experience here. Lance is a great advisor. Always informative and helpful. I have complete confidence I am being dealt with honestly wit Always a good experience here. Lance is a great advisor. Always informative and helpful. I have complete confidence I am being dealt with honestly with this service department. More