Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Perfect timing I brought my car to the service center after I started hearing a ticking noise coming from the engine. My service person was Heather. She was amazing. I brought my car to the service center after I started hearing a ticking noise coming from the engine. My service person was Heather. She was amazing. I wanted to get the work done as soon as I could. Heather mentioned that it would be about a 7 day wait time to get the truck in for a diagnostic and repair. During our conversation I mention I was going out of town for several days. Heather suggested I bring the car in during the time that I was away, especially since I don’t need it at that time anyway. This was perfect for me because I would have to pay airport parking and my truck would have the service done. On the day of my trip I dropped the truck off, earlier than expected but Heather was still there ready to accept the Jeep. She explained everything the entire process and gave me a timeline on how long it would take- about the same amount of days I was away. They even dropped me off at the Marta station so I was able to get to the airport on time. During my time Heather called to give me updates, when I really appreciated. When I returned home Heather arranged for someone to pick me up at my apartment and bring me back to the service center. My Jeep was not finished but she did give me a loaner car for the remaining service time. My Jeep my finished the following day. This whole process was very easy and I never once felt like I was confused about the next step. I really have to thank Heather for that! More

Trust? For months I heard concerned about the root cause of my brake-wear issue. I was adamant there was a problem and they kept telling me it was not. Aft For months I heard concerned about the root cause of my brake-wear issue. I was adamant there was a problem and they kept telling me it was not. After 4 sets of front brakes and 3 pair of front rotors in less than 60k miles, they finally discovered the issue was my calipers pins sticking which caused increased wear on my brakes. This was definitely the issue all long, but for some reason not discovered until after warranty expiration and 4 sets of brakes. Not happy. More

excellent I will recommend this dealer to friends and family. truly a great experience from start to finish. great car great people with excellent finance arra I will recommend this dealer to friends and family. truly a great experience from start to finish. great car great people with excellent finance arrangements More

Heather was awesome!!! and very knowledgeable about my vehicle and it’s needs. I always feel more comfortable with her And is always available to see me was awesome!!! and very knowledgeable about my vehicle and it’s needs. I always feel more comfortable with her And is always available to see me More

Very good experience Went in to purchase a jeep for my son and met with Ruben in sales he was very helpful and informative higley recomend checking this dealership out . A Went in to purchase a jeep for my son and met with Ruben in sales he was very helpful and informative higley recomend checking this dealership out . Also mayo in finance Rocks too More

Great staff Brandon makes this service department very personable and pleasant to interact with. A great wealth of car knowledge and endless cordiality. This is Brandon makes this service department very personable and pleasant to interact with. A great wealth of car knowledge and endless cordiality. This is how all staff should be trained. More

Sales person was excellent,but the finance department sucked The sales person that I was working with by the name of Carlos Luna what is a excellent sales person. He was very polite, he was not pushy at all, an The sales person that I was working with by the name of Carlos Luna what is a excellent sales person. He was very polite, he was not pushy at all, and I feel like he got me the best deal on the vehicle and made sure I found a vehicle that I really liked. As for the finance managers was very pushy on the extended warranty that they wanted to sell me for $3000. And when I refuse the warrantee the finance manager was very upset and his whole attitude towards me changed. He began to be rude and noxious and towards me and repeatedly asked me why I didn’t want to Buy the extended warranty. Then went on to tell me lies about people who purchased cars and drove away with no warranty and the next day the motor went out on the car to try to convince me or talk me into purchasing the standard warranty. Overall everything went well except for when it came to the finance department More

Great experience I walked in to just look at a new car, I ended up having a great sales person really give me a really detailed walk around the car and I had to buy it I walked in to just look at a new car, I ended up having a great sales person really give me a really detailed walk around the car and I had to buy it after. More

Service Can’t find the problem the vehicle when told to the service department, and did a poor job on cleaning the vehicle. It was still dirty Can’t find the problem the vehicle when told to the service department, and did a poor job on cleaning the vehicle. It was still dirty More

Great service I’ve dealt with the service rep several times and he’s always been honest and forthcoming about prices and issues I feel comfortable going there and w I’ve dealt with the service rep several times and he’s always been honest and forthcoming about prices and issues I feel comfortable going there and will return I’ve had issues with other dealership in the past but so far yours has been an experience More