Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Awesome customer service from Lance The Service Guy Lance always gives the highest level of customer service every time I bring my Challenger there whether I have an appointment or not! The Service Guy Lance always gives the highest level of customer service every time I bring my Challenger there whether I have an appointment or not! He makes my experience awesome and he’s very knowledgeable of all Dodge services and products which really helps to ensure customers are well taken care of! Thank you Lance for making all the difference and for going above and beyond to consistently help each customer every day! More

Jeep Service - Excellent customer service!!! We took our Jeep in for recall service, and they fit us in working with our schedule. They are knowledgeable, courteous & professional - We highly re We took our Jeep in for recall service, and they fit us in working with our schedule. They are knowledgeable, courteous & professional - We highly recommend this dealership. More

Efficient good job fast friendly has always been consistent have not been disappointed with their work in the time I have been going there for Service good job fast friendly has always been consistent have not been disappointed with their work in the time I have been going there for Service More

Loads of fun!! Great team, loads of fun, and worked until I got what I came for. Kandi was great and I will send poeple I know to her. Great team, loads of fun, and worked until I got what I came for. Kandi was great and I will send poeple I know to her. More

Very honest professional and caring This dealership treated me with care. Everyone had knowledge about my Jeep. Honest great customer service and and professional. I’m very happy with This dealership treated me with care. Everyone had knowledge about my Jeep. Honest great customer service and and professional. I’m very happy with my Jeep. More

Excellent service Great service and friendly people i will recommend this dealership to family and friends. The stagg were very polite and patient. Ariel was very infor Great service and friendly people i will recommend this dealership to family and friends. The stagg were very polite and patient. Ariel was very informative to us during the sale. More

Place sucks Went almost three weeks with a loaner and was promised head phones for my vehicle and wasn’t negotiable on numbers at all would never recommend this p Went almost three weeks with a loaner and was promised head phones for my vehicle and wasn’t negotiable on numbers at all would never recommend this place More

Terrible experience. I brought my 2018 Dodge Hellcat in for service which included replacement of the headliner which was damaged by a dealer window tint install, a couple I brought my 2018 Dodge Hellcat in for service which included replacement of the headliner which was damaged by a dealer window tint install, a couple recall issues, and an airbag light that kept coming on and off. I also brought it to the service departments attention that my steering wheel shook during highway travel. I was told that they could not diagnose that issue because they could not drive the car up to speed enough to feel the steering shake. I advised I felt that it was an alignment issue or the tires were off balance at which time I was later advised there was a defect in the perelli tire that was in the car and that I would need a whole new tire. I was further told that “I” would have to handle this issue thus the tire is a manufacture issue and not a dealer issue even though the car is a lease and the car was purchased with that tire on the vehicle and at the time the car had less than 2k miles on it. The car sat at the dealer for approximately 2 weeks until call was made with Darrell at which time progress began with the vehicle. The windshield broke in process of replacing the headliner in which it was replaced without incident. Upon inspection of the vehicle upon delivery I noticed the wiper cowl is now warped and does not fit as it did prior to the windshield install. The tire was also replaced after a week of going back and forth but I ended up having to pay for the tire which was over $200.00 and was told that once the tire was deemed defect by pirelli I would receive a refund. That was over a month ago and I have not received an update other than we will let you know. The customer service is less than quality at this location due to lack of communication and promptness. I have a plan I purchased where I can get oil changes and other items during my ownership of the vehicle with Rick Hendricks but I want to transfer the plan to another dealer for I do not want to bring my vehicle back to this location again. More

HEATHER WAS AMAZINGGGG Chyrsler was giving me the run around, I was having (what I assumed to be serious) issues with my car and as a single mother with a five year old chil Chyrsler was giving me the run around, I was having (what I assumed to be serious) issues with my car and as a single mother with a five year old child I was anxious and afraid that I would not be able to get my car fixed! From the service scheduler to even the service manager no one wanted to help me, they basically told I had to bring my car in a week later because they were all booked and there’s nothing they could do! But I drove my car in on Saturday and that is where I met Heather! She was GREAT! Extremely patient, very knowledgable,and while everyone was saying “no they can’t, they won’t, they couldn’t”, Heather said “Let’s see what the problem it”! People like Heather are the true definition of customer service! I would highly recommend getting a service job done with Chrysler but only if you get to interact with Heather! Thank you Heather again, for everything!!!! More

really professional Good place treats you like family . Walk in any they will all greet you , makes you feel comfortable if your trying to buy a car ?????????? Good place treats you like family . Walk in any they will all greet you , makes you feel comfortable if your trying to buy a car ?????????? More