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Rick Hendrick Chrysler Dodge Jeep RAM Duluth
Duluth, GA
6,567 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 6,567 reviews
August 21, 2018
One and Done Greeted with a smile , a sat down explain what I wanted no money down I explained. He typed, I talked , 20 minutes later , I drove off in my dream Greeted with a smile , a sat down explain what I wanted no money down I explained. He typed, I talked , 20 minutes later , I drove off in my dream car. More
by LISIAHOLLINGS
Verified CustomerEmployees Worked With
Carlos
August 20, 2018
Appointments don't mean anything. My fuel gauge failed while on vacation. The local RAM dealer offered to fix it in 2 hours but since I was on vacation I decided to wait until I got h My fuel gauge failed while on vacation. The local RAM dealer offered to fix it in 2 hours but since I was on vacation I decided to wait until I got home and take it to Rick Hendrick in Duluth. The service department kept my truck for a day, but didn't fix it because they said the Body Control Module was also bad and it had to be ordered (and was on back order). About six weeks later I got an email that the parts were in so I called and made an appointment for Monday morning. I took my truck in on Monday. I called Monday afternoon and they said my truck wasn't ready. I called Tuesday afternoon and they said it wasn't ready. I called Wednesday afternoon and they said it wasn't ready. I asked to speak with service manager and while waiting on hold, the service tech came back on the line and said that the BCM had not been received. Apparently my truck sat there 3 days without anyone looking at it even though I had an appointment. I picked up my truck and the service tech said they would contact me when the BCM was received. About a month later I got an email that the part was in. I called and made an appointment and took my truck in. I asked if I could get my truck back in a day, but the service tech said it would take two. So at the end of day two I called about my truck and was told it wasn't ready. I told the service manager if it was driveable I was coming to get my truck. He said that the gas tank was removed so I couldn't get it but he guaranteed me that it would be ready by lunch on day three. I showed up at noon on day three and my truck still was not ready. I rated the service department three stars because the service manager did give me a loaner to drive when they did not have my truck ready at noon on day three; and he did discount the repair bill when I picked my truck up the next day. More
by SteveL
Employees Worked With
Darrell Wilson
August 20, 2018
Best car buying experience - ever! The sales team, and other employees, are very friendly and engaging. My salesman (Allan) was great - no/low pressure sales approach. He was extremel The sales team, and other employees, are very friendly and engaging. My salesman (Allan) was great - no/low pressure sales approach. He was extremely knowledgeable about the car I was thinking of purchasing and extremely willing to work with me on the numbers. The test drive was AWESOME! Allan encouraged me to push the limits of the vehicle (Daytona Charger 392). My heart was racing half way through the test drive. I understand purchasing a car takes time, but the total time from test drive to purchase was long. I was at the dealership for at least 5 hours. This would be the only negative comment I would make about the overall 'experience' with the dealership. More
by DC392
Employees Worked With
Allan Magallanes; Finance guy (can't remember his name)
August 20, 2018
Customer Service is OUTSTANDING! Satisfaction Guaranteed is something they stand by. They go above and beyond to make sure you are satisfied with your service. Thank you Heather for Satisfaction Guaranteed is something they stand by. They go above and beyond to make sure you are satisfied with your service. Thank you Heather for being a Superstar! More
by GAIL_BLANCHETTE
Employees Worked With
Heather
August 20, 2018
Excellent service! Service man(Lance Chapin) is very kind and friendly, he always there for me to understand my problem and take care of right way. I'm happy with his se Service man(Lance Chapin) is very kind and friendly, he always there for me to understand my problem and take care of right way. I'm happy with his service. More
by twentygu
Employees Worked With
Lance Chapin
August 19, 2018
General maintenance and check up Checked over the vehicle completely, only recommended work considered necessary. Moved forward with the work as requested and completed the job at a Checked over the vehicle completely, only recommended work considered necessary. Moved forward with the work as requested and completed the job at a reasonable price. More
by curtisdboswell
Employees Worked With
Lance
August 18, 2018
Satisfied Customer My Experience was a great one considering my current situation Sharon Hester was s great salesman! I will definitely buy another car from Rick Hendric My Experience was a great one considering my current situation Sharon Hester was s great salesman! I will definitely buy another car from Rick Hendrick in Duluth! More
by Corbin
Employees Worked With
Brandon and Sharon
August 18, 2018
Quickest delivery ever! Outstanding experience with Samuel, Ariel, Rich and the whole team. Special ordered my 2018 Jeep Unlimited Rubicon on 8/1 and drove it home on 8/17. Outstanding experience with Samuel, Ariel, Rich and the whole team. Special ordered my 2018 Jeep Unlimited Rubicon on 8/1 and drove it home on 8/17. TALK ABOUT FAST! The whole process was painless and actually enjoyable. Got a good deal. The only complaint I have is that the prices the sales department have for special ordered vehicles is not necessarily correct. When we placed the order we found that Jeep had raised the base price and the prices on 2 of the options I wanted. I don't blame the dealership...I blame Jeep for not feeding real-time accurate pricing to their dealers. Even Jeep's own website was not updated correctly when you "Build & Price" a vehicle. More
by Yondu
Employees Worked With
Samuel McCrary, Ariel De Moraes, RICHARD PANNONE
August 17, 2018
Premises were very clean! Premises were very clean. They had the part in stock. Repaired in a reasonable time. Tech noticed another item which needs repair later. Another deale Premises were very clean. They had the part in stock. Repaired in a reasonable time. Tech noticed another item which needs repair later. Another dealership didn't advise us of the future repair. More
by jfthompson73
Employees Worked With
Lance Chapin
August 16, 2018
Great customer service Very kind customer service.. explain everything my car needs and what could need to be done in the near future. Definitely recently recommend this dea Very kind customer service.. explain everything my car needs and what could need to be done in the near future. Definitely recently recommend this dealer. More
by andreaapuango
Employees Worked With
Branden Laskowski, Darrell Wilson
