Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Christopher Blackwood was awesome Christopher was great to work with...helpful, available, proactive, but not pushy. I enjoyed the transaction and was happy that from first contact to Christopher was great to work with...helpful, available, proactive, but not pushy. I enjoyed the transaction and was happy that from first contact to finishing up the paperwork took less than 24hrs. More

Dealership should know more about their Vehicles I brought my vehicle in with one issue and was told they thought the issue was something else and it would cost me x amount. I paid x amount which mos I brought my vehicle in with one issue and was told they thought the issue was something else and it would cost me x amount. I paid x amount which most of that went to labor, i then was told to drive the vehicle and then everything should be fixed. I drove the vehicle and the check engine light came back on. When I brought it back I was told they think it’s another issue but they’re not sure but it’s going to cost us $1700 but we don’t know if it will fox the issue. I took the vehicle to another dealership and they charged me 1/4 of that to fix the issue and it wasn’t what the dealership told me it was. In total if I would’ve gone with the recommendation from THIS dealership I would’ve been out $2800.00 and still would’ve have had the issue resolved. Highly disappointed and have told colleagues, friends and family to never come here. This is the second time I’ve been over charged at this dealership and the issue has never been resolved. More

Excellent Great customer service and resolving my vehicle grateful for the techs that worked on my vehicle Will recommend to my family and friends and also Great customer service and resolving my vehicle grateful for the techs that worked on my vehicle Will recommend to my family and friends and also will for sure bring my vehicle back for a year additional services More

Excellent Service!!! Lance Chaplin was a great help yesterday. He took care of my A.C issue and the 2 recalls on my fleet truck. Excellent job and great service. Lance Chaplin was a great help yesterday. He took care of my A.C issue and the 2 recalls on my fleet truck. Excellent job and great service. More

Wonderful first experience with Rick Hendrick service Heather, who received me in the service department, was friendly and helpful when I arrived. I brought my vehicle in due to a recall. The service pro Heather, who received me in the service department, was friendly and helpful when I arrived. I brought my vehicle in due to a recall. The service provided to my vehicle was outstanding and now runs better than before. The work was all done under warranty. More

11 mins of service The appointment was at 930 and by 941 my recall inspection/correction was finished. I was only in the building for about half an hour when it could ha The appointment was at 930 and by 941 my recall inspection/correction was finished. I was only in the building for about half an hour when it could have taken four to eight. Great service started working immediately to get me out faster than expected. More

Jeep 3013 Took to long, but good outcome on new car. Sales lady was nice and determined to make this happen for me. Not perfect outcome, but good Took to long, but good outcome on new car. Sales lady was nice and determined to make this happen for me. Not perfect outcome, but good More

Stranded in Atlanta My grand-daughter and I were traveling home from Seattle after a visit with relatives. We had left Seattle on a red-eye flight at 1 am Tuesday morning My grand-daughter and I were traveling home from Seattle after a visit with relatives. We had left Seattle on a red-eye flight at 1 am Tuesday morning, we arrived in Atlanta around 11:30 am. I was exhausted and my feet had swollen horribly on the flight back. My friend picked us up at the Doraville Marta station in my Jeep and we headed back to her house. We didn't make it 2 miles when I turned on the air conditioning in the jeep and the electric lights started flashing, engine lost power, we coasted into a parking lot before it shut off. I was thankful to be off the road. Had no clue who to call for help. My friend found your number and when the wrecker got there I told them to take me to your dealership. Did I mention I live in Westminster, SC. Heather was amazing, she calmed me down and told me that she would do her best to get it looked at first thing in the morning. Then she called Enterprise and helped me get a car so we could get back home. Let me tell you it was a horrible horrible day and she was a blessing. It took two days before they got to it but they worked me in and found the problem and fixed it immediately. I was very thankful when I came down and picked my Jeep up on Friday morning. More

For a change, I had good service here. I've always had terrible service at this service center including, being ignored, scratched car by careless service employee, not solving issues, taki I've always had terrible service at this service center including, being ignored, scratched car by careless service employee, not solving issues, taking too long to solve an issue, being told it is my bad luck that service is not good (that guy is still there), and this list can go on and on and on. HOWEVER, this is the first time I experienced good service. Heather is fantastic and very responsive. Please don't lose her. Kenneth is really good too. Seriously, don't lose the good ones. More