Rick Hendrick Chrysler Dodge Jeep RAM Duluth

It was great Nick helped me find a decent truck took his time and went over all the information I was satisfied and very pleased with my truck Nick helped me find a decent truck took his time and went over all the information I was satisfied and very pleased with my truck More

Very Satisfied The Sales Team and Finance Team took extra time to address my needs. Special Thanks to Nick Singh and Brandon Smith. They were very helpful. The Sales Team and Finance Team took extra time to address my needs. Special Thanks to Nick Singh and Brandon Smith. They were very helpful. More

Warranty work = long list of to do items There is a recall for the rear lower control arms, which have to be ordered. Since it was going to have work done there, I decided to also have my oil There is a recall for the rear lower control arms, which have to be ordered. Since it was going to have work done there, I decided to also have my oil changed since I was getting a warranty repair. The cost was $53.99 for my 2007 Jeep. Then they bring me a list of repairs /servicing which need to be done which totaled over $4200! Most of the work can be done by my husband and me. Going to take my Jeep and get a second opinion on the other items as the prices are crazy high, but expected from a car dealership service dept. That being said, everyone there was incredibly friendly and helpful! I recommend them over Hayes Chrysler Jeep any day! More

Fast and Accurate The service center did an excellent job they handled my recall with professionalism and provided good customer service and it helped that they were kn The service center did an excellent job they handled my recall with professionalism and provided good customer service and it helped that they were knowledgeable when it came to questions that I had. More

Great new car purchase experience Bought a second car from Rick Hendrick Chrysler - the dealership is clean and spacious, and the people are helpful. Good overall experience, and the Bought a second car from Rick Hendrick Chrysler - the dealership is clean and spacious, and the people are helpful. Good overall experience, and the sales agent Savanna Joy was very helpful! Recommended More

Always friendly Willing to help. Didn't have an appointment but they got me right in and was done in about 45 minutes had recall on cruise control Willing to help. Didn't have an appointment but they got me right in and was done in about 45 minutes had recall on cruise control More

Quick easy Service team very nice and courteous. Went over items coming up for maintenance. Went over invoice to make sure aware of all charges and asked if I h Service team very nice and courteous. Went over items coming up for maintenance. Went over invoice to make sure aware of all charges and asked if I had any questions. More

Great service Cameron had great customer service he was very informative. He resolved a conflict in scheduling that appointment center messed up. I was very pleased Cameron had great customer service he was very informative. He resolved a conflict in scheduling that appointment center messed up. I was very pleased with his service. More

Service issues My fuel level indicator stopped working while I was on vacation. I took my truck into the local dodge dealership and was told it would take about 2 h My fuel level indicator stopped working while I was on vacation. I took my truck into the local dodge dealership and was told it would take about 2 hours and cost about $600.00. Since I was on vacation I decided to wait until I got home and take it to Rick Hendrick Duluth. There I was told that the Body Control Module was not working and that it would have to be ordered and they were not sure about when it would be available. Cost to install BCM and Fuel Gauge about $1600 if I remember correctly. That was May 28. On July 3, I received an email stating that the part was in and that I should call to schedule an appointment. Since I was going out of town on the 4th for 10 days, I asked if I could just drop my truck off and pick it up when I got back. I was told that would incur a storage fee (something the service manager says is not true), so I scheduled an appointment for 9:00 a.m. July 16, the Monday after I returned from vacation. I dropped my truck off early Monday morning. Monday afternoon before they closed I called to get a status report and was told that it wasn't ready. On Tuesday afternoon I called and was told it wasn't ready. On Wednesday afternoon I called and was told they hadn't even started on it. I asked to speak to the service manager and while was on hold the service tech came back on line and said that the part wasn't even in yet. On Thursday July 26 I received an email stating that a back ordered part was in and I should call to schedule an appointment. I called this morning July 30, and the earliest appointment that I could get is August 8. More