Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Great Buying Experience We had been car shopping for a few months and visited a couple dealerships near us but no luck. I called a few places no luck. It seemed no one was in We had been car shopping for a few months and visited a couple dealerships near us but no luck. I called a few places no luck. It seemed no one was interested in selling a car just wasn’t getting good vibes. I called and spoke to Rich at Hendricks and set up an appointment after getting the price. We drove over 2 hrs and it was worth it. Great customer service here I would definitely recommend. Sharon our sales consultant called a few days after our purchase to check and see if there was anything else we needed. Great staff! More

Great Service!! They have Shuttle service... That's great.. They came back to pick me up.. have all the paper done and offered me a coffee and talk about new model They have Shuttle service... That's great.. They came back to pick me up.. have all the paper done and offered me a coffee and talk about new model that's coming out... More

Repeat customer When my 1st car that I purchased from Rick Hendrick was totaled, I came back to purchase another. Ikeea was so helpful and accommodating in our searc When my 1st car that I purchased from Rick Hendrick was totaled, I came back to purchase another. Ikeea was so helpful and accommodating in our search and didn't stop until we found what I was looking for. I am not only a repeat customer......I referred my daughter and son in law to her and they have purchased a new car as well. More

Excellent experience Knowledgable about the vehicles, great customer service, I did not get there until after work around 7pm and the salesman waited while I went through Knowledgable about the vehicles, great customer service, I did not get there until after work around 7pm and the salesman waited while I went through all of the paperwork until midnight which he did not have to do. I was able to test drive every car I was interested in and they gave me their honest opinion about the perks and down falls of eah vehicle. I did not feel like they were trying to Jip me just to make a sale. Awesome dealership, I'll be a lifelong returning customer. More

Great Service The service that I witness and received when I was at this dealership was better then great it was phenomenal from the sales team to the service depar The service that I witness and received when I was at this dealership was better then great it was phenomenal from the sales team to the service department staff everyone was phenomenal. Cam my service representative was great and making me aware of off the issues with my vehicle and letting me know what I need to get completed. Cam is a GREAT GUY, love his customer service! More

Overall good experience Purchased new Ram. Low/no pressure sales, salesman and sales manager were kind and attentive. Finance department was efficient. Agreed to install spra Purchased new Ram. Low/no pressure sales, salesman and sales manager were kind and attentive. Finance department was efficient. Agreed to install spray in bed liner. Told I would receive a call the next day to schedule. That did not happen. I called the following day after, was told I’d receive a call back. I did not. I called and spoke to my salesman the next day. He said he had “ten things to do” and would call me back in 45 minutes. He did not. I called on the fourth day after purchase and was very upset by my treatment. They scheduled me to come in that very day and complete the liner. Job was done fast and it came out great. PROS: Facility is clean and new. Respectful of customer’s time during purchase Low/no pressure Knowledgeable about products Large inventory on the lot Competitive pricing Service department was extremely helpful and attentive CONS: Did not follow through initially on scheduling service Did not return phone calls Salesman told me he was “too busy” to help me after I made a big purchase from him Overall, I would return to purchase a vehicle based on the aforementioned PROS, but certainly did not care for my treatment after I made a big purchase. As someone who has purchased many FCA vehicles from a dealer in another state, I was surprised that I was not treated better after the sale. More

Had some warranty work done on a 2016 Charger Brought my 2016 Charger in for a weird front-end clunking noise and Heather helped me. Very professional! Went out of her way to diagnose the issue an Brought my 2016 Charger in for a weird front-end clunking noise and Heather helped me. Very professional! Went out of her way to diagnose the issue and fix it under warranty for zero cost. I know this is how it's *supposed* to work, but in my experience with car dealerships it usually doesn't go this smoothly. Not this time! I was very pleased with my interaction. They even detailed the car as an apology for the repair taking longer than estimated. More

Hellcat Basically went to every dodge dealer in metro Atlanta to buy a Hellcat. RH was the only dealer who could get my tough situation done. Even got me lea Basically went to every dodge dealer in metro Atlanta to buy a Hellcat. RH was the only dealer who could get my tough situation done. Even got me leased through a finance company that others tried and I was turned down. These guys are the best!! I will be a customer for life. More

Unprofessional and unethical. Horrible experience at this dealership. Shopping for a car for our daughter going to college. My husband and daughter found one here, put it on hold Horrible experience at this dealership. Shopping for a car for our daughter going to college. My husband and daughter found one here, put it on hold overnight for me to see. Put down a 500$ deposit to hold the car. Since we were pretty sure we were going to buy , we went on and had a cashiers check cut for the full price. We were told the vehicle would be detailed and ready by 6:00 the next day. We drive over an hour with check in hand and jeep was not ready , no keys to it to even get in --- just the oddest thing ever. We left and decided that the Jeep Compass was too small anyway once I saw it so it ended up being for the best. We decided to give them another chance, told sales manager our experience and told him we wanted a Cherokee and our specifications. He never got back to us. No follow up period. We also one month out and still not gotten out supposedly refundable deposit of 500$ , even though I have documented all of my conversations with various people who all assured me it was " in the mail ". Horrible experience. Do not go here. We did end up getting a great deal on a 2018 jeep Cherokee for our daughter from Stone Mountain jeep and they were wonderful to work with ! More