Rick Hendrick Chrysler Dodge Jeep RAM Duluth

My experience with this dealership including the service advisor was informative and thorough. Thanks for keeping me safe on the road. advisor was informative and thorough. Thanks for keeping me safe on the road. More

Great cars! ! great customer service! Learned a lot about the dealership and the owner.. happy employees! ! great customer service! Learned a lot about the dealership and the owner.. happy employees! More

Everyone was very friendly and professional. I feel my concerns were listened to and in the end taken care of. I will certainly recommend this dealership to friends and family. I feel my concerns were listened to and in the end taken care of. I will certainly recommend this dealership to friends and family. More

I had a great experience at Rick Hendrix dodge Jeep and Chrysler. The work was done in a timely manner Chrysler. The work was done in a timely manner More

I really enjoyed interacting with thesales team and all the people that got me into my Honda Cr-v. The team was professional ,addressed my concerns , ang made me feel as though I was part of the team. the people that got me into my Honda Cr-v. The team was professional ,addressed my concerns , ang made me feel as though I was part of the team. More

Montae was great and very personable. He was very thorough. He told me the right time frame for my oil change to be completed and recommended suggestions for my vehicle. He was very thorough. He told me the right time frame for my oil change to be completed and recommended suggestions for my vehicle. More

Great service. Representative was knowledgeable and helpful in sharing what maintenance I would need now and in the future. Representative was knowledgeable and helpful in sharing what maintenance I would need now and in the future. More

Appreciate there professional service in recognizing problems that I wasn't aware of. I enjoyed there integrity. problems that I wasn't aware of. I enjoyed there integrity. More

Negotiated price on new Gladiator (they really add ALOT of BS) - Negotiated price on trade ( they really try to LOW Ball you) - Had my own financing (They couldn’t beat my pre approval interest rate). Thi of BS) - Negotiated price on trade ( they really try to LOW Ball you) - Had my own financing (They couldn’t beat my pre approval interest rate). This was a Sat - my bank was closed, said I could bring them the check on Monday or Tuesday. Danny Whang then said he needed a NON-REFUNDABLE cash deposit. Which I said NO WAY(thankfully I denied that)!! I offered to leave the $23,000 trade for collateral- but he declined (thank goodness)!! Then he came back & said okay, that’s fine - if you sign all the paperwork today this vehicle is yours. I specifically asked if this would take the vehicle off the market & no one else could purchase it. He said it’s yours - then he had Janice Curry (who was very nice by the way) to yell their little chant when they sell a vehicle. I signed EVERYTHING came home with the jump drive of all the paper work & emailed the info to my lender. I text Janice Curry, client advisor, Monday morning & told her I was bringing the check - to which she replied “One of my managers is going to call you.” An hour & 45 min LATER - Steve Ostrovich called to inform me the vehicle was SOLD to someone ELSE Saturday!!! But not to worry, he had 8 others identical to the one I had already bought & he could get me a new VIN# ASAP. That was a LIE!! He never called me back, so I called him. He said he was extremely busy & would call me back by 6:00. Another LIE, he actually NEVER called me back‼️ The next day I called an asked for Taylor Stewart , Customer Service Manager, once I gave my name they said he was BUSY but would call me back shortly. That was another LIE - he NEVER called!! Then I got a call & text from Janice with another vehicle they could get me. She asked if this vehicle fit my needs? To which I replied: “This dealership doesn't fit my needs. Honesty & integrity is greatly lacking at Rick Hendrick.” That is 1000 % a TRUE Statement. Mr. Hendrick, if you read this review (I will also be mailing you a copy) I strongly suggest you adjust the way a business with YOUR NAME on it is ran!! I have bought MANY brand new vehicles - at more than one dealership - I have NEVER dealt with such DISHONEST people in my life‼️‼️ More

They worked with me to help achieve my goal for the visit. They also considered my concerns while giving excellent customer service and got me in the car that I wanted! visit. They also considered my concerns while giving excellent customer service and got me in the car that I wanted! More