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Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Duluth, GA

4.6
6,568 Reviews

2473 Pleasant Hill Rd

Duluth, GA

30096

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Showing 6,568 reviews

May 05, 2022

Working with montae was great, he was sure to updated me of my status along the way and was very informative. More

by pnixjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Montae Williams
May 19, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

May 05, 2022

My vehicle is worse than when I brought it in. Reached out several times to rectify the situation, dealer didn’t even have the decency to call me back. Just took $5,000 and left me with a crackle More

by popemiramar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Chapin
May 19, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

May 21, 2022 -

popemiramar responded

Oh please! The fact that you guys still haven’t called me shows this reply is not genuine but is just an attempt to save face with this review site. I picked up my vehicle on 4/18 and immediately heard the cracking and popping noise when turning which is the $4k+ repair you guys “found” but was NOT my original complaint. I had NO issues with steering anything until after you guys worked on it. I was calling and texted Lance starting 4/19 for a week straight; yet NO RESPONSE. Now you want ME to call YOU. Keep your false concern.

May 05, 2022

Took truck in and was charged 3 different diagnostic fees. Was informed about 1 but not others. They requested that I sign off with the assumption that insurance would cover. Paid almost $600 More

by tamilawhitlow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Chapin
May 19, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

May 05, 2022

I like Mr Hendrick and his NASCAR team. I appreciate the complimentary oil changes on new car purchase. Two and one half hours is too long to wait. Jeep should come up with a work around f More

by DGAMBREL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Chapin, Bobby Reese
May 19, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

May 05, 2022

We worked with Jon and he was amazing throughout the entire process made the process of buying a new vehicle a positive experience. More

by Mjbowen05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Perrin , Allan Magallanes, Erick Nunez
May 19, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

May 05, 2022

Always great service. Ashton went above and beyond to help me load the Uber app on my phone since I had to leave my car. More

by JWATERS8864
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashton Faircloth
May 19, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

May 05, 2022

I took my jeep in for a oil change and tire rotation and seven hours later it hadn't moved. I bought my jeep there and I would not recommend this company to any one. They are rude, incompetent and poorly ma More

by garryvincentoneil
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Lance Chapin, Matt Otis, Ashton Faircloth
May 19, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

May 05, 2022

Service was good and relaxing got to view the different new cars including the jailbreak hellcat while I was there pretty much. More

by ryeshadbradford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Chapin, Shekhar Gosai, Aleshia Kincade, Matt Otis, Eric Chavez, Bobby Reese, Montae Williams, Ashton Faircloth
May 19, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

May 04, 2022

They went over and beyond to find the exact vehicle I wanted. Would definitely recommend More

by KAMJONES1MOM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Singh
May 19, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

May 19, 2022 -

KAMJONES1MOM responded

They found the vehicle but tomorrow tomorrowed me till I took my check back and canceled the deal cause they never provided me with the truck. About 2 weeks I got a call it was there. I had purchased somewhere else. Service was great but transportation sucked.

May 03, 2022

Justin was great, however the whole experience buying a vehicle was out of state wasn’t worth it. If you’re in state it would probably be okay. Also pressured me to buy a vehicle that hadn’t even been serv More

by JOVERBEY0
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Donny Wilson, Justin Woods
May 19, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

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