
Rick Hendrick Chrysler Dodge Jeep RAM Duluth
Duluth, GA
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Great customer service and always helpful. I would highly recommend buying your next vehicle here. I would highly recommend buying your next vehicle here. More
Took our Jeep in for service. Got a quote with work that overlapped and asked the service rep if there was a reduction in price due to over lapping labor. Stated no that that was Got a quote with work that overlapped and asked the service rep if there was a reduction in price due to over lapping labor. Stated no that that was the service. Ask to speak to a manager, that was Friday( Eric, rep for car was out sick when calling in) stated I would receive a call. Never received a call from manager to this day ( week and a half later now). Called in a second time and second service guy understood the overlapping labor. Also asked him if the manager could call ( still no call). Received an auto email to trade car in. Went in on the 21st and walked the lot. Not one sales person came to the lot to great us. When walking in two sales people looked up and then walked outside. Asked for help. Gentleman walked out and came back in then finally grabbed Janice( Janice was awesome and tried to help). After looking at number and going home, Janice reached out and continued to follow up. Due to the bad experience with sales for the second time. We went to another dealership and bought a car for the second time. Eric in service and janice in sales are the only two people that tried to help us. The rest of the staff needs to be completely trained on how to handle customers. Along with your managers not reaching out to customers. More
Very happy with the customer service didn’t think I’d be able to get the car I wanted but they worked hard at getting me a good deal based off my credit and I love my new 22 Challenger able to get the car I wanted but they worked hard at getting me a good deal based off my credit and I love my new 22 Challenger More
Could have done a better job with communication. I ended up having to keep my rental longer than expected and now my car is shaking when it reaches a certain speed. I guess I will get new tire and a I ended up having to keep my rental longer than expected and now my car is shaking when it reaches a certain speed. I guess I will get new tire and alignment and hope that works. Overall my rating is C-. More
I had 2 appointments for my new trucks oil change but there are still no filters in stock. I need to get someone to look at that screen glitching ! there are still no filters in stock. I need to get someone to look at that screen glitching ! More