Rick Hendrick City Chevrolet

Rick Hendrick City Chevrolet responded

Raekwan--Thank you for your comments. We truly appreciate your choosing Rick Hendrick City Chevrolet and thank you for rating us 5 stars! Thank you also for recognizing Hamza on a job well-done. We'd love it if you would also kindly take a moment to review us and Hamza on Edmunds, Cars.com, and Yelp. Thanks! Crystal Eudy--Guest Services Representative

Rick Hendrick City Chevrolet responded

Richard--Thank you for your comments. We're sorry to hear that your recent service experience was not what you would have expected. Travis Boone, Service Manager, has attempted to reach out to you via phone today to discuss your concerns and see what we can do to assist. If you would please give Travis a call at your earliest convenience at 980-867-4158. Thanks. Nikki Potter--Internet Marketing Manager

Cadillac&Corvette responded

I was willing to let my horrendous experiences with the criminals at Hendprick go unmentioned, but then they had the audacity to ask for a rating. I had explained in detail to Iry Bradsher why I would never bring my cars back to them again when he called to tell me I had a scheduled service I never scheduled. Two times I have received unsolicited calls to confirm service appointments I never made. OKAY, You asked for it. Here goes. ZERO STARS. Read on to find out why ZERO is the appropriate rating. Having moved here several years ago without a vehicle, and being a 100% General Motors guy all my life as well as an NHRA member, where else would I go in Charlotte than the home of Chevy Racing, Rick Hendrick Chevrolet? I found a specific Cadillac I had been searching for there and signed the purchase contract for what would turn out to be only the first of endless comeback problems I've had from sales and service the past year. A week after my Cadillac purchase, I received a call from the salesman informing me I had to return the car over a financing problem at their bank, voiding the sales contract. They had procured financing from another source, and I was required to sign a new contract if I wanted to keep the car. At the time of sale, I informed the salesperson I would be paying the loan off in twelve months. They arranged a 45-month loan with the interest rate charges added to the price in full. The saving of 36 months less interest charges were not received by me when I paid in full in eleven months. I like the car, so I kept it. I've purchased many cars from dealers but never heard of the dealer refusing to stand behind their own purchase contract and insisting on new financing with reprehensible terms for the buyer. They offered no alternative, which caused me to wonder how a dealer can refuse to honor their own contract when no buyer can change their mind two weeks later. Several months later a minor problem developed in the driver's door. The window came partially off the track after one of the nuts holding it to the track came off. It still went up and down fine but could tilt forward when open. Should have been a simple half hour labor job. Hendrick insisted the entire assembly needed replacement at a cost of one thousand dollars and the entire day. I KNEW I was being given absolutely incorrect information but wanted to trust such a reputable dealer. So, against my better judgment I paid and repaired the non-existent problem without ever being shown the worn part. Next day when I was leaving, as I pulled the door closed, the entire, apparently, completely unattached door panel and handle completely off in my hand. Instead of volunteer driving for The American Red Cross that day which is what I use the car for, it was back for comeback number two. It was quickly attached, the reason for the failure was the use of a "new guy". I was assured it was their best man this time. I have been working on vehicles since I was old enough to help my father. I was his tool boy and second pair of hands from an early age. I grew to become an engineer and not only repaired and built cars and trucks but assembled aircraft and spacecraft elements for Grumman Aerospace at the age of twenty. I have the sense that the staff at Hendprick believe they can say and do whatever they choose with no regard for anything beyond taking as much of a customer's money as they can get away with. I do hold myself responsible for allowing myself to be robbed. I knew I was being lied to about the Cadillac window. Being an old, very disabled veteran, makes working on vehicles quite a physically painful and difficult experience for me. Still wanting and hoping I had found a trustworthy shop I permitted the repair. I did mention to Iry Bradsher that state law allows me to inspect the replaced part within 48 hours of completion, and was met with the misinformation, the part used had to be returned for core exchange and was unavailable for inspection. I know full well no parts delivery person is expecting the old part to be handed to then when they drop off the new one. The 48-hour limit favors the dealer. No customer can hold off the credit more than two days. Not long after, a forgotten tool used to repair the door fell out of the door when I closed it. Leaving tools is not really the signature of quality workmanship or professionalism. I held on to it until my next scheduled service. The best man was ecstatic to have found out where he had left his tool, but I didn't get a thank you. I try to be a loyal patron of establishments that I know do good business. I want to believe I have chosen businesses who conduct themselves with integrity, honesty and commitment to providing the absolute best treatment of those who give them work. Initially it is a perception based upon hearsay and advertising. If my beliefs are fulfilled by an established personal history, I will become an absolutely loyal customer for life. I wanted to hold on to my respect for the name Rick Hendrick and hoped my experiences were anomalous. So, when a friend encountered a major malfunction in a Toyota Prius and asked for my recommendation for a repair shop, I said without hesitation, take it to Hendrick's. The problem was an expired hybrid battery. The car was high mileage so when the dashboard information screen had the specific warning Hybrid Battery Failure pop up, covering the entire screen, it was no surprise. Hendrick's Chevy thought it best to send it to Hendrick's Toyota in Concord. Being undriveable, I paid one hundred dollars to have the car transported there for diagnosis and repair. After being told the repair could cost either 3000 or 11,000 dollars, depending on the vehicle, I still trusted them to do what's right. To find out I would have to pay 150 for the diagnosis. I had priced the battery closer to 3000 several years ago, so I approved the testing. Later that day I was told that contrary to the car's own error message, the problem was simply the twelve-volt service battery only and not the hybrid battery. The battery he identified was less than one year old and his explanation of the screen message was rather convoluted. He stated that the car's computer needed time and driving to reset itself after replacement. Something akin to a boxer shaking off having his bell run and needing time to regain his senses. Sounds fairly ridiculous and didn't happen when I had replaced the 12V battery myself. I was becoming skeptical about whether or not anyone at any Rick Hendrick's dealerships was even marginally competent. I approved the 12V replacement, a new battery was installed, and my friend was sent on her way. Next morning, BAM, same Hybrid Battery Failure warning covering the dash on startup. Experience number three had become return trip for reworking the problem number three. Turns out the car knew itself and was correct. So, after an unneeded battery installation replacing a battery less than one year old and thousands later to accomplish the correct and clearly stated repair, we come to the unfolding drama of repair number four. The Corvette repairs. The shifter linkage came apart at the console lever. A somewhat common problem on C5 Corvettes. The shop charged me fairly for the parts and repairs, but unknown to me until shortly after, was the extensive damage to the interior panels done by the mechanic while disassembling the console and dash to replace the cable. Another problem common to the C5 occurred, which would lead to my discovery of the absolutely shoddy workmanship of what the Service Writer Iry Bradshear described as, " A Corvette specialist who individuals across the country are so loyal to, they ship cars to him for repairs because of his skill and knowledge." While driving one sunny day, the windshield wipers went on by themselves. I pulled over, took out the fuse and drove to the Hendprick shop. After diagnosis and a ridiculously incomplete video I was told the column switch AND the wiper motor had both failed. I asked how the determination was made of a motor failure if the switch that turns it on wasn't functioning. I know there is a way. I wanted to see if they knew the method. After listening to Iry Bradsher stuttering through a nonsensical answer, it was painfully evident they did not. I decided I was finished with the incompetence at Hendprick Chevrolet for good. For the cost of one hour labor I, instead purchased basic tools and went back to working on my own cars once again. First order of business was the malfunctioning wipers. Using an actual test meter and the electrical schematic, I determined the switch to be functioning perfectly. The guy at Chevy used a lighted probe, stabbing connector plugs without explanation of which position the switch was in. The motor itself had failed due to a problem with rainwater drainage common to C5 Corvettes. The repair would require cleaning of the drainage system. Nothing was ever mentioned by The Corvette Pro about the occurrence beyond selling parts and labor to install the same failure in time after never addressing the root cause. What their labor estimate presented as 1500 worth of time and parts, took me one quarter of the time and the part was 105. During the disassembly process required to test the entire system, I discovered that several of the dash panels had been completely destroyed during the shifter cable replacement. Obviously damaged during the amateur hour removal at Hendprick Chevy shop. Any Corvette specialist, or decent mechanic would understand additional care is needed when disassembling 26 year old plastic parts on any vehicle. These guys are the epitome of bad business. Hendrick is no different from any other giant corporation built on the reputation of honesty, integrity, sincerity, discipline and customer care, who now uses that reputation to lure trusting customers to the slaughter. They even shorted me one quart of oil on an oil change. My care does not burn or leak oil and I got the warning light a day after service at Hendprick. They are very attentive when receiving a vehicle for work, but interestingly, when it is delivered, they hand over the keys and point outside. Never even offering to go over what was done. As much as it required me to spend days recovering physically after fixing it myself, saving 1395 dollars speaks for itself. I will never do any business with that organization again, I regret ever sending a friend there to be robbed and I will tell whoever asks how despicably dishonest Dick Hendprick dealerships are at the heart of their business model. How any business conducts itself is from the leadership providing the guidance. That makes the Service Manager the Head Villain in this tale of deceit, deception and criminality. ZERO STARS ZERO

Rick Hendrick City Chevrolet responded

Michelle--Thank you for your comments. We appreciate your taking the time to review us and rate us 5 stars! We're here if you need anything. Thanks. Nikki Potter--Internet Marketing Manager

Rick Hendrick City Chevrolet responded

Perry--Thank you for your comments. We truly appreciate your choosing Rick Hendrick City Chevrolet and thank you for rating us 5 stars! Thank you also for recognizing Nick on a job well-done. We'd love it if you would kindly take a moment to review us and Nick on Edmunds, and Yelp. Thanks! Crystal Eudy--Guest Services Representative

Rick Hendrick City Chevrolet responded

Perry--Thank you for your comments. We truly appreciate your choosing Rick Hendrick City Chevrolet and thank you for rating us 5 stars! Thank you also for recognizing Jason Wick, Nick Stanislawski and Andy on a job well-done. We'd love it if you would kindly take a moment to review us and your sales team on Edmunds, and Yelp. Thanks! Crystal Eudy--Guest Services Representative

Rick Hendrick City Chevrolet responded

Lbursey--Thank you for your comments. We appreciate your taking the time to review us and rate us 5 stars! We're here if you need anything. Thanks. Nikki Potter--Internet Marketing Manager