Rick Hendrick Dodge Chrysler Jeep Ram

Service visit today was excellent. While I was there I came in contact with some very nice employees. Service time was spot on and the waiting room is very comfortable and the restroom While I was there I came in contact with some very nice employees. Service time was spot on and the waiting room is very comfortable and the restroom was very clean, as I watched a cleaning crew clean the dealership. More

Rick Hendrick Dodge charged us for service they did not do. On the bill, “Could Not rack vehicle. Did not perform service.” This was for brake fluid replacement. We were still charged for the service. do. On the bill, “Could Not rack vehicle. Did not perform service.” This was for brake fluid replacement. We were still charged for the service. We went in to the office, spoke with the manager, Cooper, who said he would take care of it. Two weeks later, we have not gotten reimbursed. We have called Cooper multiple times, left messages. He has never returned our call. This is really poor customer service with a manager that is never available to help the customer. Beware of this dealership as the service is poor. More

could not have had a better experience. .. even provided uber to drop me off and pick me up. 10 outta 10 !! 👍👍👍👍👍 .. even provided uber to drop me off and pick me up. 10 outta 10 !! 👍👍👍👍👍 More

Alex was my technician and he was great. The advisors were great and very accommodating. The advisors were great and very accommodating. More

This review is for the Service Department of this dealership. If zero stars were an option, it would be selected. The appointment scheduling for this service department is completely useless. The sc dealership. If zero stars were an option, it would be selected. The appointment scheduling for this service department is completely useless. The scheduling manager seems to think that it is necessary to have you bring your car in so that it can sit on their lot for 3-4 days before their technician can get to it. Which is clearly just lazy management. The system for establishing appointment times should be weighed against current back logs of vehicles needing to be looked at, not the number of cars sitting on the lot waiting to be looked at. This might not be an issue if they had a loaner program they could offer while your car sits untouched and not attended to for days on end. incompetent/lazy management or scheduling is to blame here. Be very careful when you leave this location after an oil change, as my experience nearly ended in catastrophe for my girlfriend's vehicle. She drives a brand-new 2024 Jeep Grand Cherokee and brought it in for an abnormal rattling sound in the upper middle dash. Despite telling the department what the issue was in accurate detail, they decided to change out or adjust the steering column, which absolutely did not help. This incorrect, corrective measure required us to bring the vehicle in 3 separate times making her car unavailable for a total of 10 days. During our first visit they kindly changed the oil, which I don't believe actually happened, because the oil looked nearly black when most of it leaked out all over my driveway the next day due to the oil drain plug being left almost completely unsecured from the oil pan. Careless technicians and absent Quality control personnel is clearly to blame here. Cooper, the manager of service is absolutely responsible for Quality control of vehicles leaving his department and assured me that "the technicians always look over eachother's work" NOT THE CASE and wrong answer. It is the responsibility of the service manager or a specific Quality control person to ensure proper application of repairs to a $65,000 brand new vehicle. Completely unacceptable and would definitely steer clear of this dealership. Pics attached for your viewing pleasure. Also, cooper the "manager" assured me my driveway would be pressure washed due to his incompetence. He's avoiding my calls and won't respond to my voicemails. More

Absolulty the best service around. I have now taken both of my Jeep Wranglers to have serviced (for different things). Great communication, very professional and the job was done right I have now taken both of my Jeep Wranglers to have serviced (for different things). Great communication, very professional and the job was done right. Jimmy is as good as they come too! More

Had a great experience with Cliff at Hendrick Dodge. Brought my car in for some maintenance and Cliff was friendly and informative. He kept me informed of the progress and the service was completed on Brought my car in for some maintenance and Cliff was friendly and informative. He kept me informed of the progress and the service was completed on time. More

Very slow service. I have a Mopar "bumper to bumper" Max warranty and they wouldn't fix my bubbling leather dash that looks terrible after only 4 years and 24k miles. I have a Mopar "bumper to bumper" Max warranty and they wouldn't fix my bubbling leather dash that looks terrible after only 4 years and 24k miles. Useless dealership and they lost a Ram customer forever. This is a known problem and they could've cared less. More

This dealership is friendly and knowledgeable. The sales and service department work together to give you the best possible experience. Visit today!! The sales and service department work together to give you the best possible experience. Visit today!! More