"Incompetent salesman "
I contacted this dealership spoke with Tony Kemp Who was the most arrogant uninformed salesman I’ve ever come in contact with the Hendrick dealership are great dealerships to deal with this person is the worst
"Professional! No Pressure!!"
- Christine J Carson
Having had a bad experience with another Jeep dealership months before, I arrived at Rick Hendrick’s having prepared myself to be hassled, lied to and uniformed. Was I ever wrong!! My salesman, Tony Kemp, handled the sale with the utmost professionalism, was knowledgeable of the Jeep I was looking for and never tried to pressure me into buying something I wasn’t going to be happy with in the long run. Kudos to the sales manager and all involved! After my purchase there was a slight problem with the installation of the luggage racks and Tony sent me home in a rental and when the work was complete brought my Jeep to me 70 miles away! THAT’s SERVICE! I would HIGHLY recommend Rick Hendrick’s Dealership on Savannah Highway and will certainly look forward to purchasing any future vehicles with them!
"Overall Experience at this dealership"
- Jeep Cherokee
My son and I visited multiple dealerships several weeks ago during my visit to Charleston, SC from Houston, Texas. He had talked about wanting a different vehicle and we had stopped at Lexus, Toyota and finally stopped at Rick Hendrick Dodge Chrysler, Jeep Ram for a Grand Cherokee Jeep Cherokee. The experience was shattered by the sales manager, Ossie Davis. We had a wonderful sales person, Kate who is a rookie and tries very hard to meet our expectations. She even shared with us that she hasn't met her quota and is behind. We wanted to really helped her. Jon Taylor was her sales manager and he was great. During the transaction when knowing that they couldn't meet our monthly payments, they send another sales manager, Oasis Davis. He introduced himself as the sales manager and proceeded to explain the terms and the vehicle. When questioned by me as to why he was there and not Jon Taylor, he says that he is there to make sure I understand the terms and the entirety of the vehicle. I explained to him that this is not my first time buying a vehicle (just bought a Lexus 6 months ago in Houston) and inquired why he is taking over from Jon Taylor. He explained again that he was there to explain to me the contract. I got angry and asked him if he could meet our terms and that if he is not able to do so, that we will end the discussion and walk out. I apologize to Kate. Oasis excused himself and left. Yes, I was mad and angry that the ridiculous sales tactic to bring someone that have not been in our discussion to explain the terms. I will not buy another vehicle and will tell everyone about their sales tactic. Jon later came and apologize for the lack of professionalism. I can be reached at 281-830-8200 if needing more details.
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