Rick Hendrick Dodge Chrysler Jeep Ram

A disaster from beginning to end One of the worst experiences I have ever had with a dealership. Bump 'above MSRP" stickers on every Jeep, internet pricing is a total joke. After a One of the worst experiences I have ever had with a dealership. Bump 'above MSRP" stickers on every Jeep, internet pricing is a total joke. After a 5 hour sales ordeal to honor MSRP and the cashback offer and get rid of the bump sticker I finally signed the paperwork. I have been back in 4 times to sign paperwork (have to take time off work!). They still haven't paid off my old car a month later. I had to call in to the dealer since I haven't received my first bill to be told I have more paperwork to fill out. No calls from my sales person or finance manager. Chris, Serena and Tommy have all set expectation that turned out to be false. This incident is likely to damage my credit. Go anywhere else. I am probably going to have my attorney intervene at this point since I can't get them to fix this. Imagine paying for a car a month after trading it in to them. I am going to have to call the bank they financed the jeep with and give them my social since I haven't received my first bill. What a disaster. More

I would like to thank you for getting my Pacifica up and running on October 26! We just got off the cruise came to my car and would not start. You guys went over and beyond thank you running on October 26! We just got off the cruise came to my car and would not start. You guys went over and beyond thank you More

Whole process was very smooth. And price was right. Gabe service advisor was super. Very efficient. Will go back when service is needed again. Will recommend dealership to others service advisor was super. Very efficient. Will go back when service is needed again. Will recommend dealership to others More

I love having my car serviced at Rick Hendrick specifically for Gabe. His customer service is beyond words ! There is no one like Gabe! Keep it up specifically for Gabe. His customer service is beyond words ! There is no one like Gabe! Keep it up More

I enjoy going to the dealership to look around at new and used vehicles while my vehicle is being serviced. The service representatives are very friendly and knowledgeable. used vehicles while my vehicle is being serviced. The service representatives are very friendly and knowledgeable. More

Matt was great!!! We had an issue that was challenging to diagnose and Matt kept at it to get it resolved!!! He followed up with me to let me know what actions he took and the next steps. Very profess to diagnose and Matt kept at it to get it resolved!!! He followed up with me to let me know what actions he took and the next steps. Very professional and personable!! I’m not from the area but if I was, I’d be buying my next vehicle here!!! More

Bait and Switch? What an uncomfortable shady experience I had with this dealer. They showed online that they had a particular used vehicle at the No. Charleston locat What an uncomfortable shady experience I had with this dealer. They showed online that they had a particular used vehicle at the No. Charleston location. I called to be sure this $68,000 vehicle was indeed at that location. After the salesman getting all of my information, he admits that the vehicle is not at their location, but instead at their sister location. Again, like pulling teeth I finally found out that it was at their west ashley location. I then called that store and spoke to an assistant manager who confirmed that the car was there. Again, he asked for all of my information. I then went in about 30 minutes later to check out the vehicle. They told me that there was a deposit on the vehicle and that I couldn't see it! When I asked about when they had taken a deposit, nobody could answer that question. I looked around the lot for the advertised vehicle, unable to find it. Not sure what their game is, but it was sure a waste of my time. In addition to looking for this particular car for me, we are also looking to trade in my husbands truck for a SUV. Won't be shopping at ANY Rick Hendricks dealerships. More

Great experience! Great experience from beginning to end. Went in for an oil change In my 2015 Durango and left with a 2019 All New Ram 1500. Experienced, helpful and v Great experience from beginning to end. Went in for an oil change In my 2015 Durango and left with a 2019 All New Ram 1500. Experienced, helpful and very knowledgeable sales and finance people. No complaints, will be back to trade in my wife's car soon! More

Do yourself a favor and stay as far away from these scheming sales people as possible. We had a PENDING sale on a truck, they ran our credit, RAN OUR CREDIT! Gave the approval, paper work and everythin scheming sales people as possible. We had a PENDING sale on a truck, they ran our credit, RAN OUR CREDIT! Gave the approval, paper work and everything when we called to confirm picking up we were informed they sold the truck out from under us! This is the most disrespectful service I’ve ever received from a dealership. I definitely will not ever recommend or purchase anything from these crooks. More

Legit best dudes to deal with at the dealer. Have bought all cars and will continue to buy all cars thru this dealer as long as there guys work here all cars and will continue to buy all cars thru this dealer as long as there guys work here More