Rick Hendrick Dodge Chrysler Jeep Ram

No service Purchased a new promaster from another dealership in Charlotte (since Rick Hendrick would NOT negotiate) tires were off balance when drove it to Charl Purchased a new promaster from another dealership in Charlotte (since Rick Hendrick would NOT negotiate) tires were off balance when drove it to Charleston, took it in 1st thing Monday morning, the 1st sentence out of service guy "we wont get to it for a day or 2 " nice welcome. I agreed (didn't have much choice) on wed afternoon (3 days later) have NOT heard anything, so I tried to call the dealer after 10 minutes of call going back to receptionist it just kept ringing. found a direct number talk to a guy in service ,after he put me on hold he said " he is checking it now I will give you a call back in 20 minutes." it is now Thursday morning 5 DAYS that my truck has been at the dealer for TIRE BALANCE and still never heard back from them. this is about the WORST service I ever received anywhere ( oh and I own a service company for 30 years so I think I know a little about service) More

Careful and inspect their work. I had to have the tie rods replaced (warranty work) on my car after noticing substantial noise and movement. The parts ordered and made an appointment I had to have the tie rods replaced (warranty work) on my car after noticing substantial noise and movement. The parts ordered and made an appointment. when dropping the car off at 9am only the lady handling us could help. They then proceeded to discuss our case and how they couldn't believe they were covering the cost in front of us even though it was a chrysler issue. When she finally came to help it took some time to realize who we were and what was needed. We asked if we could have a rental so my husband wouldn't have to drive me to work 45 mins away. They said no. Rentals are only offered after 8 hrs. After 3pm I called the dealership to get an update and they promised it would be completed by the end of day. At 5pm I called back and again no issue with completing the work. At 5:30pm I received a call saying there was an emergency and the mechanic had to leave and then asked me if they could give us a rental. Now I ask you why did they wait till the end of the day to complete my car since it was dropped off early morning. Had my husband not taken a day off of work to resolve I would have had a very long day. By the time they called to offer a rental my husband and I were stuck in Charlotte traffic and couldn't get back in time to get a rental. I had to remind them we could not waste another day on something that was not our fault and I mandated a resolution. So they said they would continue to complete the job and leave the keys under the mat so we could pick it up after hours. We didn't have a choice because we both had to work the next day. We also discovered they only only replaced 1 of 2 tie rods even though they acknowledged it was a typical issue with the 200's. No call, no followup. However we did fill out a survey and respond to a service call from a 800 number with again no follow up. Now we are waiting to see how long it will take before the other tie rod gives us issues and how much it will cost us. The final straw....TODAY I WENT TO GET MY TIRES ROTATED AT DISCOUNT TIRE AND THEY FOUND I WAS MISSING A LUGNUT!!!! Hendrick was the last to touch my car. I drove around for 2 months + missing a lugnut on the front wheel. This is not the first issue with hendrick. A few months prior we took in my 200 to get the tires rotated and balanced. At 7pm we picked up the keys and left to go home. We didn't make it out of their parking lot before we realized something bad was wrong with a front tire. We took it back and they said everyone had gone home and to bring it back the next day meaning we had to drive with an an enormous amount of vibration. (Another day missing work!). The next day it was discovered the tire had a broke belt. REALLY!! I ask how they didn't know there was an issue with the tech and machines and allowed us to drive on it. They did replace the tire as a 'courtesy' only after my husband pushed the issue. Because of the horrible service and safety issue I will not return nor recommend hendrick. Shame on you! More

Worst Experience in history!!! I was trying to trade in my car for something new, reliable, and with warranty. They gave me a charger and let me take it home like it was a solid dea I was trying to trade in my car for something new, reliable, and with warranty. They gave me a charger and let me take it home like it was a solid deal. I had the car for two weeks when I got the call the deal did not go through so I had to return the car. That's not even close to the bad part. I go to get my car back and it's STRIPPED. I had installed a touch screen radio with GPS, dvd,etc. I also had a back up camera with monitor. A all of which were torn out. The seats were all out of place and the wiring in the car was torn up. They first tried to throw a measly $400 at me. They also tried to insinuate I came back and took the stuff out. I was completely in tears and upset I was being treated this way. Then they gave me $800. I reluctantly took it. They made me feel worthless. They never apologized or accepted any kind of responsibility. No one sincerely cared that my car was destroyed in their lot! Then after leaving the car started acting funny and the dash board was dinging and going crazy. Thankfully another dealership took it as trade in, but of course I didn't get as much for it because of the condition. I've never been made to feel this way in my life. They think throwing money Will make me feel better but it really made me feel worse like that's what I was out for. More

First and only brand new vehicle that I purchased From start to finish great service, professionalism and very good to my family and myself. I want to thank Mr. Hazell and all that were involved in ge From start to finish great service, professionalism and very good to my family and myself. I want to thank Mr. Hazell and all that were involved in getting my deal done in a stress free environment. This is a well ran dealership with very professional salesman and woman. More

I was interested in replacing my 1998 Ram pickup. In looking through the internet I saw that Hendricks was having a 500 vehicle sale. Looking through their on- line inventory I picked a truck and requ looking through the internet I saw that Hendricks was having a 500 vehicle sale. Looking through their on- line inventory I picked a truck and requested a quote. Later that day, I was contacted by a employee, who set up an appointment for me the next day. On arriving, I was taken in hand by Skeet Wilson, who after ascertaining my interest, took me around the lot showing me all the available vehicles that might fit my requirements. He professionally explained all the features and differences in the models. I finally selected a 2013 Ram 1500. Then Mr. Wilson and his manager worked really hard to get me a price within my comfort level. They also arranged my Camper top to be transferred from my old vehicle to the new one. I was professionally treated the whole time trough the entire process. I enjoyed the friendliness of the whole staff, at no time was I ever hurried or pressured. I really enjoyed the experience and would recommended this dealership to anyone interested in purchasing a Dodge product. Roy Dossat Jr More

I went to Rick Hendrick Dodge on savannah highway this past week to look for a new vehicle. Literally from the moment i stepped out of my vehicle i was greeted by Skeet Wilson, who was polite and very kno past week to look for a new vehicle. Literally from the moment i stepped out of my vehicle i was greeted by Skeet Wilson, who was polite and very knowledgeable. This was my first vehicle i've ever financed, and being a young woman this was very intimidating. Skeet made it very easy on me, and i could tell he was looking out for me, not just trying to make a sale. He found me everything i was looking for. I came in a couple days later to purchase the vehicle and Skeet had everything ready for me. He put me in the hands of Steve Hudacko for the financing. Steve was super friendly and helpful. He explained everything to me in terms that i could understand, and again, i could tell that he had my best interest in mind. Both guys seriously went above and beyond to help me out, and i would refer anyone to them! They both made my first car buying experience easy and actually enjoyable. When I'm ready for another vehicle, I will definitely return to Rick Hendrick Dodge on Savannah Highway. Thanks again guys! More