Rick Hendrick Dodge Chrysler Jeep Ram

took in for oil change. they have a shuttle service that took in for oil change. they have a shuttle service that gets you to work and brings you back. Usually great service - they found a bad bearing in took in for oil change. they have a shuttle service that gets you to work and brings you back. Usually great service - they found a bad bearing in my CV joint that is getting fixed under warranty. Only issue this time (and this is unusual) was one of my wiper blades somehow came loose so I had to put it back on (it was raining) and I didn't get a car wash (which I was hoping for as a flock of birds had ... um ... spotted my car the day before), but again - it was raining. I highly recommend them. Have taken several different vehicles there and they are great. Getting oil change is cheap ($25) and convenient (shuttle service) and the car wash is usually a nice perk. More

During my visit for an oil change I ask for my vehicle to have a front end diagnostic which cost me $35.00. I was told I needed a inner tie rod end. I returned 2 weeks later to have it repaired. After waiti have a front end diagnostic which cost me $35.00. I was told I needed a inner tie rod end. I returned 2 weeks later to have it repaired. After waiting 3 hours it was discovered the original diagnosis was in correct and the repair would be a few hundred more for the repairs. Needless to say I was not happy with this change. This is why I brought my vehicle to get the proper diagnosis. $35.00 may not seem to be a lot for some people but that and a few hundred on the repair difference is. More

Very well pleased with Mark making sure that I was satisfied with my concerns and great customer service on today. Also I appreciated the friendliness of Audrey & Clark in the Service Department. Prob satisfied with my concerns and great customer service on today. Also I appreciated the friendliness of Audrey & Clark in the Service Department. Problem fixed w/ my car and I'm a satisfied customer. More

This was the best car buying experiance. I was dreading going all day but Cedric made it easy and painless!! Purchased my dream car! the follow up contact has been great! alos my experiance at the servi going all day but Cedric made it easy and painless!! Purchased my dream car! the follow up contact has been great! alos my experiance at the service department with Curtis was a good experiance as well. More

I would have graded Customer Service with a 5 if the service representative would have checked if a replacement catalytic converter was available for my truck. He was told by a service rep from "AAA" i service representative would have checked if a replacement catalytic converter was available for my truck. He was told by a service rep from "AAA" is was needing to be replaced. I am having to wait several days for a replacement to come in now. I did have other services done, but they could have waited for a one-stop fix. More

Friendly service, had a bit of a slip up with a car order, but the dealer made sure the mistake was fixed in a very timely manner and insured that it would be. Never had any undue pressure put upon mys order, but the dealer made sure the mistake was fixed in a very timely manner and insured that it would be. Never had any undue pressure put upon myself, gave a fair value for the vehicle I traded in, made sure everything was good from my point of view before the sale was finalized. I would definitely advise others to purchase from here. More

This is our second time working with Bernard Jackson as our sales representative. He was very thorough and honest with us. We would never choose to use any other sales person or car dealership because of our sales representative. He was very thorough and honest with us. We would never choose to use any other sales person or car dealership because of Bernard. He took extra time with us and was accommodating with our children as well. We cannot say enough about his customer service skills. More

We are returning customers to Bernard Jackson. He made turning our leases in effecient. He worked with us dilingently in finding us two new vehicles to purchase. He stayed late on a Friday night in order turning our leases in effecient. He worked with us dilingently in finding us two new vehicles to purchase. He stayed late on a Friday night in order to accomadate our schedule. He kept our children occupied in order for us to discuss our final decisions. Bernard is excellent asset to the dealership. More

Cedric was a great salesman. He did his very best to get me the best deal possible for my trade in. He was persistent with the sale, maybe a little too much, but in the end his efforts made me realized it me the best deal possible for my trade in. He was persistent with the sale, maybe a little too much, but in the end his efforts made me realized it made sense to trade my car in and get the car I really wanted. I felt as if Cedric was very patient and very informative. His ability to make the customer feel at ease is second to none. I did feel as the pricing was maybe not as fair as it could have been, I never really know what a "good deal" is. For example, at first the dealership only offered me 15000 for my trade in, then after I said I was walking, they pulled $2000, out of nowhere, and then when I said I was still walking they pulled another $500, out of nowhere. I wish he would have came to me with the initial offer of $17,500 for my trade in, so that I could feel reassured that he really did all he could to get me the best deal up to that point. If he really couldn't have gone any further than that, than I would have understood, and more than likely still have ended up buying the vehicle. All in all, i'm very pleased with the experience at the dealership, i'm happy to have gotten rid of my old car and purchased the new one. Thank you. More

I really appreciated Janet help today at Rick Hendrick on Savannah Hwy and she really made my day. Everybody was helpful even the manager and I will make sure that I will tell everybody in my family and frie Savannah Hwy and she really made my day. Everybody was helpful even the manager and I will make sure that I will tell everybody in my family and friends about the car dealer ship.Also,Janet was helpful, very polite, a nice personality and I will never forget about Janet. Lakisha Hamm. More