Rick Hendrick Dodge Chrysler Jeep Ram

From the purchase a year ago with the unprofessional manager who was cussing because he just didnt want to deal with it to the service department with their miserable, I hate my job, eat crap attitudes. manager who was cussing because he just didnt want to deal with it to the service department with their miserable, I hate my job, eat crap attitudes. The purchase we made last year will be our first and last from this dealer. So sick of the lack in customer service, honesty, transparency and working from a perspective of being in their customers shoes. We called Saturday due to an immediate issue with our 1 year old truck, was told to bring it in first thing Monday morning when they opened and they would check it out and take care of it. Husband takes it in and nope you didnt make an appt so itll be wednesday til we get to it. Guess yall forgot that conversation on the phone saturday. We have a decoder so we already knew what the issue was. Regardless, it’s a brand new truck that shouldn’t be having these issues and now they have myself in a position of losing business myself due to not having a car to drive. When we had our Durango 2 years ago same attitudes, told me i needed a $500 new key fob. Had the same issue with new key fob, brought back in, and they then did some research to find it was an issue with putting the key in the cupholder as a magnetic field was masking the key. That was another $140. They don’t care about your business they care about how much money they can drain out of your pocket….and to have cylinder issues on a year old truck already?!!! Unbelievable! We should have known better from the past interactions we experienced with them and then the experience with the manager when we bought the truck. We should have took our business elsewhere from the initial experiences we were already having. Lesson learned. Update, was told Wednesday we would have our truck. Nope. Still carless. More

Worked with Jeff to purchase my 2021 Dodge Promaster 3500. He was very personable as well as knowledgeable. I really appreciate him taking the time to help me. 3500. He was very personable as well as knowledgeable. I really appreciate him taking the time to help me. More

Good service, do what is expected, just a little slow. Waited for 2 hours to have an oil change. Very friendly service tech and staff. Waited for 2 hours to have an oil change. Very friendly service tech and staff. More

Sorry it is the other Hendricks Jeep in North Charleston. All I can say is have them go through every feature and install every app and make they are working before you leave the lot. I was told just to do All I can say is have them go through every feature and install every app and make they are working before you leave the lot. I was told just to download an app for remote start, and guess what wrong app and car isn’t capable of remote start. I could rate them lower but I do like the guys. More

If I could give zero stars I would,TERRIBLE customer service! I’m still waiting for my new rim because they messed mine up! Awful!!!! service! I’m still waiting for my new rim because they messed mine up! Awful!!!! More

Easy, friendly, and helpful team made the purchase a no brainer. Having a CPO Jeep Wrangler has turned out to be a lot of fun, but it was also a smart move as 20k down the road it saved my bacon when some brainer. Having a CPO Jeep Wrangler has turned out to be a lot of fun, but it was also a smart move as 20k down the road it saved my bacon when some internal components had issues! More

Ashley was great to work with and made a point to communicate throughout the process. They went the extra mile to get the repairs covered under the factory warranty even though they I was a few weeks communicate throughout the process. They went the extra mile to get the repairs covered under the factory warranty even though they I was a few weeks past warranty. I will be back next time I need work. More

Service is great! See blair! I come in for my service Service is great! See blair! I come in for my service and they are quick and answer all my questions. Sceduli g is easy too! Service is great! See blair! I come in for my service and they are quick and answer all my questions. Sceduli g is easy too! More

Audra Blair Short Was a great service rep who was totally professional and on top of everything plus looked out for me and was considerate of my time. professional and on top of everything plus looked out for me and was considerate of my time. More

Wesley Myers was fantastic! Immediately responded to my Internet inquiry for a RAM Limited. The Delmonico Red with frost two tone interior was not available in Jacksonville, FL. Wesley answered all questi Internet inquiry for a RAM Limited. The Delmonico Red with frost two tone interior was not available in Jacksonville, FL. Wesley answered all questions. We did chat option on their dealer site, and then exchanged contact information and began texting. We came to a deal, and he also gave me a great deal on my trade toward the 21 RAM. It was amazingly easy. Wesley even met my wife and I halfway in Savannah. We exchanged vehicle keys, signed all the paperwork, and after he walked me thru the features of my new truck, my wife and I drove back to Jacksonville. It was quick and easy. We love our new RAM! Thanks Wesley. More