Rick Hendrick Jeep Chrysler Dodge Ram FIAT

TERRIBLE SERVICE DEPT- STAY AWAY!5/18/21 - Took my Ram TERRIBLE SERVICE DEPT- STAY AWAY! 5/18/21 - Took my Ram truck for an oil change, made appt online and indicated “oil leak” on the reservation. Went TERRIBLE SERVICE DEPT- STAY AWAY! 5/18/21 - Took my Ram truck for an oil change, made appt online and indicated “oil leak” on the reservation. Went in, and they changed the oil/filter on my truck. Girl says they “never saw an oil leak”. $107 later for an oil change, and I went on my way. NEXT DAY - large puddle of (now) new oil in my driveway. Add some to truck, call dealership again. Service advisor gets a bad attitude with me on phone because I told him I was just there yesterday. Bring truck BACK to dealership a 2nd time. It takes them 5 DAYS to “get my truck in the shop”. Truck sits there for 5 DAYS! Meanwhile, I’m renting a vehicle from enterprise which is $90/day because I haul trailers and heavy equipment everyday for work. Try to explain to the service manager, and service advisor this is costing me money. Neither Definitely didn’t care at all. On the 6th day, they say the oil pan gasket is leaking. They “ordered the part coming from Georgia”. 6 more days later, and several phone calls and they get the part, install it, and I pickup my truck on a Saturday. 2 weeks later, and over $1000 in a rental vehicle, and I FINALLY get my truck back for a $40 part on a Saturday. Spend money and time to take rental truck back. NEXT DAY - Oil leaking again and all over the place. Get underneath the truck, and it’s all over the front crossmember, firewall, etc. Tech obviously didn’t do a very good job of cleaning it either. I wipe it all down to clean. Still leaking and adding oil everyday. Call a master mechanic I’ve known for years, 5 min for him to determine it’s the REAR MAIN seal on the truck leaking. So I LOST ALL OF THIS MONEY, TIME, and they MISDIAGNOSED the truck after 2+ weeks. Now I’m without the truck (again) while I wait for the CORRECT part to be installed. Extremely poor communication, bad attitudes, poor service, and all around a dealership that will be sure to quickly take your money. Will DEFINITELY NOT RETURN UNDER ANY CIRCUMSTANCES!!!! SHAME ON YOU HENDRICK!! More

I bought a great van at a great price. It was the easiest auto purchase I've ever made at a dealership. Kenia and the team at Hendricks made the entire process easy. I would absolutely buy from them again auto purchase I've ever made at a dealership. Kenia and the team at Hendricks made the entire process easy. I would absolutely buy from them again and I will recommend them to everyone. Top notch service all the way. Thank you Kenia for all your hard work and your making this easy from start to finish. More

Marissa was very professional and is a asset to the service department. service department. More

Great fast and friendly service! I will always come back here! Thanks Marissa Lyons here! Thanks Marissa Lyons More

Very quick and painless! Everyone was professional and easy to work with especially Kenia and William. We are in love with our new Jeep Wrangler! easy to work with especially Kenia and William. We are in love with our new Jeep Wrangler! More

Make sure you are not lied to about your purchase’s features. Happened to me and now it is my fault. Make sure your rep knows what he is promising. features. Happened to me and now it is my fault. Make sure your rep knows what he is promising. More

Hendrick Dodge is a joke their service department stinks never in my life would I send my worst enemy to this place they want to charge $11,000 for a $4,000 motor be very cautious about buying a vehicle fro never in my life would I send my worst enemy to this place they want to charge $11,000 for a $4,000 motor be very cautious about buying a vehicle from them .If you use their service dept better have a big bank account..Their warranty is made up as they go .I just can't believe how flip flop they are More

Good people know good people. Had the best experience with Roland T. & Will S. in assuring all needs and details were met without wasting time and still being personable. Ask for these two gentleman, Age with Roland T. & Will S. in assuring all needs and details were met without wasting time and still being personable. Ask for these two gentleman, Agent Ann sent you! Be Blessed! More

I was able to go home happy with a vehicle I wanted at a payment I’m comfortable with. So happy to have a car again. payment I’m comfortable with. So happy to have a car again. More

This is the third car we have gotten from the dealership. I have never had a bad experience with car buying or car servicing . Great customer service! I have never had a bad experience with car buying or car servicing . Great customer service! More