Rick Hendrick Jeep Chrysler Dodge Ram FIAT

Friendly service/Helpful Staff After searching for a vehicle, and knowing that my financial situation with my current vehicle was not good, I turned to the experts at Rick Hendrick After searching for a vehicle, and knowing that my financial situation with my current vehicle was not good, I turned to the experts at Rick Hendrick Dodge. Trent was friendly, informative, and willing to work to make sure I received the vehicle I wanted at a price I could afford. They really helped me out of an upside down situation, and got me into a new Challenger that I couldn't be happier with. Finance department, Mark Nunn, helped me get the added service contract at a price I could afford, and even got me a lower interest rate than I had on my previous vehicle that I had a cosigner on! More

Changed my car buying experience After having had a bad experience at another dealership, I found myself in good hands with Mike. He was transparent and honest throughout the entire t After having had a bad experience at another dealership, I found myself in good hands with Mike. He was transparent and honest throughout the entire transaction and made sure I was completely satisfied. He searched tirelessly for our new car and provided us with the best options possible. I think I've found my sales person for life....or until he retires. Mike was knowledgeable and even goes the extra mile by making a powerpoint for new car owners to get to know their vehicle better. Especially being a member of the armed forces, you can tell he really cares and appreciates people. This was a seamless and pressure-free transaction and he didn't force you to sign on the line like most dealers. He made this decision very easy!! Thank you! More

Louis and Brandy Lynn We are from PA and broke down in SC on our way to FL and the Service Dept took very good care of us!! They kept in touch with us every step of the rep We are from PA and broke down in SC on our way to FL and the Service Dept took very good care of us!! They kept in touch with us every step of the repair process. I had no concerns leaving my vehicle several states away from my home and vacation destination! They made sure that if we weren't able to make it back before they closed that someone would be there to get us our vehicle so that we could get home safe and in time! Excellent Service! More

Worst Car Buying Experience Made an appointment with a salesman, got to dealership and this sales person "couldn't be found". Got another salesman to help me WHO KNEW NOTHING. St Made an appointment with a salesman, got to dealership and this sales person "couldn't be found". Got another salesman to help me WHO KNEW NOTHING. Still ended up buying a Jeep that the guy couldn't tell me anything about, had to do research on my own, and now having issues with it. Been trying to contact the manager, service, etc for over a month now and my issues STILL haven't been resolved. Don't bother going to this dealership if you expect good customer service or even a call back. Terrible dealership. Will never go back. More

Pure excellence The staff at Hendricks dodge jeep ram was amazing when my fiancé and I went in at 7 pm on Friday night John was right on top of helping us. Even with The staff at Hendricks dodge jeep ram was amazing when my fiancé and I went in at 7 pm on Friday night John was right on top of helping us. Even with test drive and knowledge of the vehicle. The team members of Hendricks is amazing. Very respectful and eger to help you find a deal in your car buying experience. 10 out of 10 best buying experience I've had. Left there with one deal came back the next day and had an even better deal. Always looking to help you and making your buying experience great! More

Great sales man John is definitely a man that is ready to aim to please his customers. Very patient. Will send others to him, when they are looking to buy a vehicle. John is definitely a man that is ready to aim to please his customers. Very patient. Will send others to him, when they are looking to buy a vehicle. Very pleased with him. More

Annoyed with inconsistent service UPDATE 11/11/2016: Warning light for low wiper fluid came on a couple days ago. Weird because with the oil change program they're supposed to check UPDATE 11/11/2016: Warning light for low wiper fluid came on a couple days ago. Weird because with the oil change program they're supposed to check and top off any fluids for the vehicle. I know for a fact that I didn't use all my wiper fluid in about two months. Only validates my point that Hendrick has inconsistent quality and service. This is my third review for Hendrick Jeep, but the other post's were removed because I tried to revise my rating recently. This is a review of my latest visit with them for recall work. It went from annoying, to frustrating, to anger, to happy, and now back to annoyed. I'm doing this to let everyone know about the inconsistencies in regards to quality and standards that they have going on over there. For details regarding my past review, that was removed, just contact me and I'll give you a brief recap. I brought my vehicle in for the sun visor electrical wiring recall (R71), oil change, and tire rotation on Friday afternoon, September 16, 2016 for my appointment first thing in the morning the next day. Figured that it will only take a few hours and that I'll be able to pick up my vehicle later on in the afternoon. The recall notice did state that it would only take about 2.5 hours and with the oil change and tire rotation I figured about 5 hours, factoring in down time, i.e., lunch, bathroom breaks, etc. Five hours should be more than sufficient. Didn't get a phone call at all stating whether the vehicle was complete or not. I called to see what was taking so long and they told me that the vehicle wasn't complete. All I was told was that the part was pulled. I don't understand how a few hours worth of work takes more than a full working day! I even googled the recall and found the step-by-step repair instructions that was sent out by the manufacturer to it's dealers and from looking thru it five hours is more than plenty along with the oil change and tire rotation. My thing is that I made the appointment about a month in advance because the parts had to be ordered. I believed that since I had dropped off my vehicle the afternoon before and had an appointment my vehicle would get worked on right away the following morning and that I would be able to pick it up later that afternoon. Nope. I never even got a phone call saying that they're still working on it. Not having my vehicle the following Monday was a huge inconvenience for me, my wife, and my infant daughter. If I had decided to bring in my vehicle the day of my appointment and decided to wait, would they have worked on my vehicle earlier? Does Hendrick define the "drop off" appointment as "we'll work on it whenever we want" or "we'll get to it whenever, they're not here waiting for it". What's the whole point of having an appointment if it's not going to be worked on at the set time the appointment was made. When I picked up my vehicle Monday afternoon (September 19, 2016) I aired my frustrations to Stephen Sterling, who was great so this isn't a knock on him. He offered me a complimentary wash and interior cleaning to make up for my inconveniences. I declined but he said the offer stands if I decided to accept it in the future. After completing the paperwork and I got to my vehicle I decided to walk around the vehicle to check things out and look around the interior. To my surprise the tech(s) who worked on my vehicle left my front seats, head liner, and floors dirty! That annoyed the crap out of me. I went back inside to tell Brian (Stephen was somewhere else) and he immediately took the vehicle back to get it cleaned up a little. Maybe I should've taken Stephen's offer for that wash and interior cleaning then and there! The oil change and tire rotation was part of the Hendrick oil change program that I had. It was actually my last one. It was nice to actually have someone else do the work for me that I could easily do myself. After this recent experience along with my past experiences I would say that THIS WOULD BE MY LAST TIME GOING TO HENDRICK JEEP, OR ANY HENDRICK DEALERSHIP, EVER AGAIN!!! Yeah, a lot of the guys are nice and they do want to make you happy but the inconsistencies and standards need work. I work in engineering and the quality of work and the standards that are set, in my past experiences, tailor to what the customer expects, and then some. You not only have to meet or exceed their expectations, you also have to go even further to make them realize that we can be trusted over and over again, consistently!!! Maybe they do have quality and customer satisfaction standards, but they're not adhering to them as they should. More

First car buyer I bought my first car, and I feel like everything went as smoothly as it could go. I feel like they did the best they could getting the price to as cl I bought my first car, and I feel like everything went as smoothly as it could go. I feel like they did the best they could getting the price to as close as to what I wanted. More

Take your vehicle elsewhere. They kept mine for months. For an estimated 8-day repair they still have my van an incredible 12 weeks later. There aren't enough words to describe the breadth and depth of inco For an estimated 8-day repair they still have my van an incredible 12 weeks later. There aren't enough words to describe the breadth and depth of incompetence and negligence at this location. Complaint filed with the Department of Consumer Affairs 9/9/2016 requesting a review of their business to identify bad faith business practices and malfeasance. BBB complaint in progress, complaint to Chrysler Corporation in progress, complaint to Hendrick Auto Corporate in progress, More

Fantastic My wife and I came for an appraisal of my vehicle was looking for a vehicle Paul Goodwin was there and was friendly and helped us thru the buying proc My wife and I came for an appraisal of my vehicle was looking for a vehicle Paul Goodwin was there and was friendly and helped us thru the buying process. He let us know what we would be able to afford with out making us go out of our comfort zone. Was a great buying experience . More