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Rick Hendrick Toyota of Fayetteville
Fayetteville, NC
1,429 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,429 Reviews of Rick Hendrick Toyota of Fayetteville
March 02, 2016
Beware of crooked dealership (facts provided) MARCH 3 2016 UPDATE: Maybe I spoke too soon. It looks like Rick Hendrick Toyota Scion has NOT paid for the installation yet, even though they told bo MARCH 3 2016 UPDATE: Maybe I spoke too soon. It looks like Rick Hendrick Toyota Scion has NOT paid for the installation yet, even though they told both myself and the dealerships manager and service manager that they would. So while my problem is taken care of, the local dealership is out nearly $800 so far because RHTS refuses to reither 1) return calls or 2) discuss it when contacted. The person in particular, Tony Webb, 910-868-5071, Used Car director, is avoiding contact at all cost. If my story isn't a warning about how truly dishonest these guys can be, I don't know what else is. It's one thing when they lie to a customer, but now their lying to other dealerships AND customers. These guys straight up don't care. PLEASE CHECK THEIR NUMEROUS BAD REVIEWS ON GOOGLE..... FEB 5 2016 UPDATE: They had screwed me over and they made it right. It took a while, but RHTS did right and said they would pay for my Nav system and key fob to be installed/fixed at my local dealership (since I live several states away from them). I appreciate them working through this process with me. ORIGINAL POST: Purchased a 2015 Mazda cx5 on 23 December. The vehicle isn't the problem. That issues less with the sales dept and their questionable techniques. I was told that I'd be able to get the second key to the vehicle, but it was not set out by whoever the appropriate party was. Throughout the time filling out the paperwork I reminded then to make sure that and any other little things were taken care of as it was already after 9 pm (their closing time) on cmas eve EVE (December 23rd) meaning they were closed the next day and I was leaving the area (permanently) on cmas. I was repeatedly told it was taken care of, the keys were set out. In the end they weren't. While on the test drive with Ty (sales person) and my wife, I asked, "Does this cars navigation work?" after trying to use it while driving. She responded, "Yes, but not while you're driving. It's a safety feature and won't allow you to make changes unless you're stopped," and went on to talk about how it was in her vehicle. As such, I was very much surprised when I got into the vehicle to drive home and the navigation function didn't work. The vehicle is missing a key component that Mazda requires for the nav feature. I was asked during the sales process if I had been promised anything to which I responded, "no, other than the second key and that the vehicle functions as stated." I've been working these issues for nearly a month now, especially since the dealership was supposed to contact me over a week ago and I've heard nothing. That's how we got here. Avoid three guys, as you can't trust them based off my experience. More
by tattooguy21
Employees Worked With
Tony Webb, Jeremy Wilkins, Ty Foster
February 19, 2016
Terrible Experience! First I regret I have to even give them one star. Went in knowing exactly what we wanted--told it would be in within two weeks, but we had to agree t First I regret I have to even give them one star. Went in knowing exactly what we wanted--told it would be in within two weeks, but we had to agree to get a car with options we weren't planning on since it was already on the vehicle. Over two weeks later called salesman and left 2 messages--no return call. 5 days later--called Sales Manager--asked him what the status was on the car, he said he would call back--no return call. 4 days later left a message for the General Sales Manager; requesting information and asking if they want to do business with us--no return call. Left another message with our salesman--finally he called back--said our car wasn't built and they didn't have a date. Asked what happened to the car they said was built--no answer--just kept interrupting. 4 days later called General Sales Manager to express the frustration of no information and no one returning calls. Asked for "good faith" money back--he agreed without hesitation. He never apologized or offered to "make it right". So very disappointed in how we were treated before the purchase--can only imagine what it would have been after the purchase. I would NOT recommend Rick Hendrick Toyota of Fayetteville to anyone. If you want a dealership that communicates and values the customer--this is not the place. There are other options in the area. More
by Living the Dream
Employees Worked With
Darwuin Umana, Daniel Reinelt and Shaye Johnson
January 05, 2016
Very poor service after the sell. I bought 2 new vehicles at one time 4weeks ago.The past 2 weeks my wife has tried to get someone to get the titles and tags.She called yesterday and t I bought 2 new vehicles at one time 4weeks ago.The past 2 weeks my wife has tried to get someone to get the titles and tags.She called yesterday and talked to a sales manager named Daniel R.He was short with her and sarcastic.I got home and called and talked to Shay J. He told me that I would have tags deliveref to me today.Needless to say I got home and no tags again.I called but no return call back.Now I have a New 2016Toyota Tacoma that I cant drive for two or more weeks because the dealership messed up the paperwork.This is the last time I will buy a vehicle from this dealership.If I could I would return it a go buy a Ford so that I would have a way to ride and not just something to decorate the yard with. Thanks James Scarboro More
by ShelbyGt500
Employees Worked With
Shay J. Daniel R.
February 20, 2015
like MOST car dealers just out for your money Bought this Silverado and in 41 days the tire pressure light came on.Service department keep the truck all day call me and said it will cost $205 and Bought this Silverado and in 41 days the tire pressure light came on.Service department keep the truck all day call me and said it will cost $205 and to pick it up next day around 12. I've been in business over 20 years, learned a lot over the years but one thing I don't tolerate in my company is the way my employees treat my customers. I guess after teaching bible so many years and living in such a broken world it's getting harder to find good in people. More
by gxb676
Employees Worked With
Taylor
December 31, 2014
most are awesome, a few not so Lets start with the sales agent Randy Velasquez. He was awesome.he claimed he is a newbie in the field but he assissted us like a pro.He picked up the Lets start with the sales agent Randy Velasquez. He was awesome.he claimed he is a newbie in the field but he assissted us like a pro.He picked up the car accdg to our preferences.so good job. Then we have Shawn who tried to work on the numbers so that we can get the car we looked at the price we can afford. After long hours of discussing it with somebody else, all we needed was a Shawn to close the deal. so Kudos to that Shawn. Then we have James Hilton the finance person. He explained everything to us and all the parts that his job requires him to. He was cool. If not for these three guys, i would give my review a 1 star. They were accomodating,very good customer relations. But i cant give a 5 star bec of a guy named Shay or Shane. We drove the car we picked late the night before and drove it back 1st hour the next day because its not the car we need. we realized it was too small for our 2 kids, etc. To cut the long story short, he told us "the deal is done, the car is sold, he cant give back our old car and if we want to discuss further with him we have to set another appnt. " It ended up me, leaving a voice mail to the Head manager and to Rick Hendrick himself. After 6 hrs, we got our car back. im not really sure if its bec of the voicemails i left to the heads or what. When James, finance person, came he asked oir sales person to give our car back. I would still recommend people to go to toyota fayetteville. Just dont deal with Shay/Shane. More
by himig
Employees Worked With
multiple
September 15, 2014
Great improvement Our 2013 Toyota Highlander Limited was towed to Rick Hendrick's Toyota due to not being able to start. While the vehicle was at the dealership, Chris Our 2013 Toyota Highlander Limited was towed to Rick Hendrick's Toyota due to not being able to start. While the vehicle was at the dealership, Chris the service advisor, kept my wife informed by phone throughout the whole process. During previously visits in the past when she stayed at the dealership, communication on vehicle service status was non-existence. We're thankful the problem was due to a faulty battery (cover by the warranty) but the customer service provided by Chris was a great improvement from past experiences with this dealership. Nathan & Mary Wilson More
by wilsonnd
Employees Worked With
Chris
September 06, 2014
Customer Service Ms. Madtes provided exceptional customer service. Her knowledge of the service requirements and the time it would take to complete the task was spot o Ms. Madtes provided exceptional customer service. Her knowledge of the service requirements and the time it would take to complete the task was spot on. This was the second time she has checked one of my vehicles in and each time I've been extremely satisfied with her approach to my question and the customer service provided. More
by muldrowj
Employees Worked With
Simone Madtes
September 03, 2014
Review of Service Department at Rick Hendrick Toyota The reason I gave an ok to customer service and friendliness was: When I arrived no one aknowledged me as a customer (no greeting). An individual call The reason I gave an ok to customer service and friendliness was: When I arrived no one aknowledged me as a customer (no greeting). An individual calls me to his desk and again no greeting. This individual asks me which is my car and then tells me to go back and stand by the wall as it bothered him to take care of me. Luckily there was another gentlement accross from him that treated me with dignity and respect. This one deserves an excellent rating. The service was performed quickly and with no issues. All and all they need to take these employees that customer service is important, because it is what decides if customers will return. Eric J. Rosario More
by borinqueno3
Employees Worked With
Individual from Service Department (Cannot recall his name)
August 22, 2014
Service Outstanding service was performed on my vehicle in a timely and professional manner.Truly satisfied customer. Would highly recommend this dealership t Outstanding service was performed on my vehicle in a timely and professional manner.Truly satisfied customer. Would highly recommend this dealership to all my friends. More
by CorneliaRay
Employees Worked With
David
July 30, 2014
Maintenance on my 2009 Toyota Corolla Was helped immediately on a walk in basis and car was ready that afternoon even though there were significant issues with my car 2009 Toyota Corolla. Was helped immediately on a walk in basis and car was ready that afternoon even though there were significant issues with my car 2009 Toyota Corolla. Had to replace water pump, drive belt and anti-freeze. Car was ready when expected and costs were comparable to what I thought they would be. More
by pijimbo
Employees Worked With
Maria Morantes
