Rick Hendrick Toyota of Fayetteville

Coach Ali was incredible to work with during our new vehicle purchase. I strongly recommend working with him if you have the opportunity. He maintained full transparency throughout our purchasing proces vehicle purchase. I strongly recommend working with him if you have the opportunity. He maintained full transparency throughout our purchasing process and helped us to get what we wanted at the price we wanted. More

Coach Ali was very nice and helpful. Took his time to help us understand everything as first time buyers. He made sure to help get us exactly what we wanted. Took his time to help us understand everything as first time buyers. He made sure to help get us exactly what we wanted. More

Only reason I didn’t make this 1 star was because John Powell at the parts section and Luis Rivera at the car check up were great. They were both attentive and I felt the care they had for me when dealing Powell at the parts section and Luis Rivera at the car check up were great. They were both attentive and I felt the care they had for me when dealing with my issues; however, Allen Hartgrove deserved 0 stars if that was possible. I also got my vehicle from here 2 years ago and almost had no issues besides an add on that didn’t work that I had to get refunded for. Allen left me for about 15 minutes to “get some information” from my vehicle. I saw him walk off with another client. Then he returned and said “sorry about that I just need to get some information from your vehicle.” Excuse me? Was that not what you were supposed to be doing to begin with? After I told him my desires to make a deal for a trade in, he comes back with a luxury trim level and an XLE one but had no information on the value of my trade or how much I would pay for each vehicle. I told him I wanted to pay less than 500 a month since that’s my current payment and I’m about to pay off the vehicle. Somehow, he returns ONLY having the breakdown for the luxury trim and not the other vehicle and the vehicle would have increased my monthly payment. My car’s payment was 28k after 10k down and he was offering me a 31k payment after my vehicle trade in. He clearly didn’t have the best intention for me in mind. Also, I don’t know if his computer didn’t work but he would walk away to figure out everything and he walked away 4 times. On the 5th time he was going to walk away, to figure out the price break down for the XLE vehicle, I told him my vehicle had been ready for a while and I was not interested anymore. He was a huge waste of time just trying to upsell me some luxury trim. More

Coach Ali was hospitable, knowledgeable and cared about making a deal that was within my budget. He was patient and answered all questions I had, truly the mode pleasant car buying experience I have ever h making a deal that was within my budget. He was patient and answered all questions I had, truly the mode pleasant car buying experience I have ever had. I would recommend him a thousand times! More

Worked with Coach Ali. Came in on his day off to make my car purchase smooth. Came in on his day off to make my car purchase smooth. More

After contacting the dealership many times to no avail, we have been given the run around on canceling a non active warranty. I was told after submitting my cancelation forms it would be 4-6 weeks before r we have been given the run around on canceling a non active warranty. I was told after submitting my cancelation forms it would be 4-6 weeks before receiving the refund. Well, after 4 weeks, I was given a 1-800 number who then informed me that the accounting office at the dealership has not even filed our forms and it would be a few more weeks before we see any progress. Since we are a military family we live 10 hours away from the dealership and cannot get anyone to answer our phone calls. At this rate, our lawyer will be getting involved immediately. Any military families be leary of this dealership, they act like they want to help only to give you the cold shoulder when they owe you money. More

Had a great experience here with all staff that we interacted with but especially our salesman Allen. They were very kind and patient and worked with us to find a vehicle that was perfect for our fami interacted with but especially our salesman Allen. They were very kind and patient and worked with us to find a vehicle that was perfect for our family. More

Mr. James Anderson made the car buying process a breeze! We visited twice and he was able to help us get our new Highlander with no headaches! Would definitely recommend to anyone looking to purchase a new We visited twice and he was able to help us get our new Highlander with no headaches! Would definitely recommend to anyone looking to purchase a new vehicle! More

The salesman James Anderson was fantastic, and he’s the only reason I gave 3 stars. Everything was super quick until I had to deal with finance. It took almost 2 hours before I even got to see them. only reason I gave 3 stars. Everything was super quick until I had to deal with finance. It took almost 2 hours before I even got to see them. More

Fast and very Efficient. Allen Hartgrove was very kind with explanations about different options and features Allen Hartgrove was very kind with explanations about different options and features More