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Rick McGill's Airport Toyota

Alcoa, TN

Overview
Employees
Reviews
4.8
1,173 Reviews
Rick McGill's Airport Toyota is your full service Toyota dealership. We are a locally owned dealership that is conveniently located by downtown Knoxville and the University of Tennessee. Our number one priority is our customer's satisfaction. Our experienced staff will help you with your car needs, from car repairs, finance options or a new car, you can count on us! We are proud to serve the Alcoa, Knoxville, Louisville and surrounding areas with quality vehicles. With over 200 new Toyotas on our lot, we are sure that you will find the car, truck or SUV that fits your style and budget. Let our finance specialist help you get into the new or used car of your dreams. They will find you a competitive rate and build you the best finance package available for your credit. Rick McGill's is not just your Knoxville Toyota dealership; we also provide car maintenance services to our customers. Our factory-trained technicians are ready to provide quality repairs and services to your vehicle. Schedule your next service appointment easily online or by phone. We look forward to helping you through your car buying process.
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3145 Alcoa Hwy

Alcoa, TN

37701

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Showing 1,173 reviews

September 30, 2025

Tami was great. She knew what was needed and set about getting it done. She also kept me updated on the progress. More

by e_bodine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tami
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September 27, 2025

Everyone is friendly and helpful in the service department. Get a good video of the inspection online. More

by rballinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2025 -

Rick McGill's Airport Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service department. Our team works hard to provide clear communication and helpful service, and we're glad the inspection video was useful to you. We truly appreciate your feedback and look forward to serving you again in the future!

September 11, 2025

Good customer service Quickly responded to my arrival and performed all maintenance actions at a high level More

by jarny1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Sep 12, 2025 -

Rick McGill's Airport Toyota responded

Thank you for taking the time to share your experience! We're glad to hear you received prompt service upon arrival and that our team completed your maintenance at a high level. Providing efficient, high-quality customer care is always our goal, and it's great to know we delivered on that for you. We appreciate your visit and look forward to serving you again in the future! — The Team at Ricky McGill’s Toyota

August 27, 2025

Caleb made buying my 4Runner fast, fun, stress-free—truly the best car salesman ever! More

by coreycleland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Norris, Tim with Finance
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Sep 09, 2025 -

Rick McGill's Airport Toyota responded

Thank you so much for the fantastic 5-star review! We’re thrilled to hear Caleb made your 4Runner purchase fast, fun, and stress-free. That’s exactly the kind of experience we aim to provide, and we’re glad he exceeded your expectations. We’ll be sure to pass along your kind words—he’ll really appreciate them! Enjoy every mile in your new 4Runner, and don’t hesitate to reach out if you need anything in the future.

August 08, 2025

Service liaison and tech did a nice job keeping me informed of scheduled maintenance progress and possible future needs. More

by mjg
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbyn was excellent
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Sep 09, 2025 -

Rick McGill's Airport Toyota responded

Thank you for the great review! We're glad to hear our service advisor and technician kept you well-informed throughout your scheduled maintenance visit. Keeping our customers updated and prepared for future needs is a top priority for us, and it's great to know we delivered on that for you. We appreciate your trust and look forward to serving you again in the future!

August 07, 2025

On arrival went right in at the appointed time. Good overall review of the vehicle and a description what was to be done. Received a time estimate that was right on and a cost estimate the was clos More

by a.l.jenkins
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew McKinney
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August 04, 2025

Had brake issues. Service dept stands behind their work. Robin is excellent at making sure quality work is maintained. More

by Bob
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Robin
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Sep 09, 2025 -

Rick McGill's Airport Toyota responded

Thank you for taking the time to leave us a review! We're sorry to hear you had brake issues but are very glad our service team was able to resolve things to your satisfaction. It's great to know that Robbyn provided the excellent support and attention to quality that we strive for every day. We truly appreciate your trust in our service department and look forward to assisting you again in the future!

July 18, 2025

Oil change and tire rotation In less than an hour? what is not to like? More

by plummet-wilier.5m
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Gavin
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Sep 09, 2025 -

Rick McGill's Airport Toyota responded

Thank you for the great review! We’re glad to hear your oil change and tire rotation were quick and efficient—less than an hour is what we aim for! We appreciate your kind words and look forward to seeing you at your next visit.

July 17, 2025

Very disappointed. Had to buy new battery and you charge $ 50 to clean post with a new battery, which took probably 5 to 10 minutes at most More

by MCBRUCE329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
not sure
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July 14, 2025

I can always count on the best service experience possible. Scheduled maintenance completed without delay, complete explanation of the entire process. More

by RichardC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin
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