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Rick McGill's Airport Toyota
Alcoa, TN
1,182 Reviews
Rick McGill's Airport Toyota is your full service Toyota dealership. We are a locally owned dealership that is conveniently located by downtown Knoxville and the University of Tennessee. Our number one priority is our customer's satisfaction. Our experienced staff will help you with your car needs, from car repairs, finance options or a new car, you can count on us!
We are proud to serve the Alcoa, Knoxville, Louisville and surrounding areas with quality vehicles. With over 200 new Toyotas on our lot, we are sure that you will find the car, truck or SUV that fits your style and budget. Let our finance specialist help you get into the new or used car of your dreams. They will find you a competitive rate and build you the best finance package available for your credit.
Rick McGill's is not just your Knoxville Toyota dealership; we also provide car maintenance services to our customers. Our factory-trained technicians are ready to provide quality repairs and services to your vehicle. Schedule your next service appointment easily online or by phone. We look forward to helping you through your car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,182 reviews
January 02, 2017
Professional and welcoming Very courteous and professional. From start to finish the entire car buying process was simple and pleasurable. Steve made every process quick and eas Very courteous and professional. From start to finish the entire car buying process was simple and pleasurable. Steve made every process quick and easy. Not many places or people can do that More
by Miko1
Employees Worked With
Steve marsh
January 01, 2017
Service on 2011 Avalon I was totally satisfied with the repair done on my car. Everyone I talked with was very pleasant and I understood clearly when they explained what ne I was totally satisfied with the repair done on my car. Everyone I talked with was very pleasant and I understood clearly when they explained what needed to be done. More
by George22546
Employees Worked With
Steve, Service Manager
December 31, 2016
Emergency Service Discovering my car's battery had died, I called for help in getting it started. I placed a call to Toyota's service dept. and was told to bring it in Discovering my car's battery had died, I called for help in getting it started. I placed a call to Toyota's service dept. and was told to bring it in later that day. I expressed my concern about the fact that it possibly wouldn't start if I turned it off. The representative then spoke with the service dept., and I was told to bring in the car right away. More
by Satisfied Customer
Employees Worked With
Shannon, Helen
December 31, 2016
First service on Rav4 I set an appointment online for 8am. Arrived at 5 til and was ready to go by 8:15. Great start to my day off. I set an appointment online for 8am. Arrived at 5 til and was ready to go by 8:15. Great start to my day off. More
by Smiller
Employees Worked With
Robbyn Hicks
December 29, 2016
Pleasant and Reliable From the moment I first brought our RAV4 to Rick McGill, I realized that I was getting top-notch service and personal care. Very pleased. From the moment I first brought our RAV4 to Rick McGill, I realized that I was getting top-notch service and personal care. Very pleased. More
by mabell3368
Employees Worked With
Robyn, Jim
December 29, 2016
Normal maintenance Everything was quick and easy. My rep was very organized/checked me in and got me out fast. Will continue business here at McGill Toyota. Everything was quick and easy. My rep was very organized/checked me in and got me out fast. Will continue business here at McGill Toyota. More
by outdoors4me
Employees Worked With
Robyn
December 28, 2016
Good experience. Good service. Disappointed that we have to return for completion of service due to length of time required and no loaner vehicles available. Overall Good service. Disappointed that we have to return for completion of service due to length of time required and no loaner vehicles available. Overall service was very good. More
by Christine Russell
Employees Worked With
Jim Lusby, very nice to work with.
December 28, 2016
Great Service Wonderful service department. Very proficient, friendly, and courtesy reps. Fast turnaround time and minimum waiting. I will be bringing my vehicles b Wonderful service department. Very proficient, friendly, and courtesy reps. Fast turnaround time and minimum waiting. I will be bringing my vehicles back for further service needs. Thanks, Barry More
by arry
Employees Worked With
Robin
December 21, 2016
Bought a Tundra and 4-Runner the Same Day! Extremely professional staff. Excellent experience working with James Howard, Sales and Jay Kilheeney, General Manager. These were the 2nd and 3rd ve Extremely professional staff. Excellent experience working with James Howard, Sales and Jay Kilheeney, General Manager. These were the 2nd and 3rd vehicles I have purchased from this dealership (purchased 2 the same day). I will definitely work with the Airport Toyota staff again when I need additional vehicles! More
by Extremely Satisfied Customer
Employees Worked With
James Howard, Sales; Jay Kilheeney, General Manager
December 21, 2016
In and out quickly Very positive experience we were in and out quickly. They were very professional And nice. They explained everything that had been done to my vechic Very positive experience we were in and out quickly. They were very professional And nice. They explained everything that had been done to my vechical. More
by Sbutters
Employees Worked With
Don't know her name. She was very nice though.
