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Rick McGill's Airport Toyota
Alcoa, TN
1,182 Reviews
Rick McGill's Airport Toyota is your full service Toyota dealership. We are a locally owned dealership that is conveniently located by downtown Knoxville and the University of Tennessee. Our number one priority is our customer's satisfaction. Our experienced staff will help you with your car needs, from car repairs, finance options or a new car, you can count on us!
We are proud to serve the Alcoa, Knoxville, Louisville and surrounding areas with quality vehicles. With over 200 new Toyotas on our lot, we are sure that you will find the car, truck or SUV that fits your style and budget. Let our finance specialist help you get into the new or used car of your dreams. They will find you a competitive rate and build you the best finance package available for your credit.
Rick McGill's is not just your Knoxville Toyota dealership; we also provide car maintenance services to our customers. Our factory-trained technicians are ready to provide quality repairs and services to your vehicle. Schedule your next service appointment easily online or by phone. We look forward to helping you through your car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,182 reviews
July 01, 2018
Great visit Great visit...Robbyn was nice as always and Terry Sparks was unbelievably patient and tried his best to figure out the issue with our vehicle Thank y Great visit...Robbyn was nice as always and Terry Sparks was unbelievably patient and tried his best to figure out the issue with our vehicle Thank you More
by Michael
Employees Worked With
Robbyn Hicks, Terry Sparks
June 29, 2018
Steve Marsh Steve was awesome to work with. He did exactly as he promised, answered all of my questions patiently, and kept me up to date with the status of my ne Steve was awesome to work with. He did exactly as he promised, answered all of my questions patiently, and kept me up to date with the status of my new vehicle order. I really appreciated all of the work he did and would recommend him to anyone. More
by Micahbrookshear
Employees Worked With
Steve Marsh
June 27, 2018
Robyn Hicks is the best! Robyn was my service adviser at Toyota of Knoxville. I was delighted when I learned she had moved to Rick McGill Toyota. My sales experience (Steve Robyn was my service adviser at Toyota of Knoxville. I was delighted when I learned she had moved to Rick McGill Toyota. My sales experience (Steve Marsh) was great and my service is always the best! I completely trust Robyn with my new Highlander. Also, I really appreciate the shuttle service back and forth to work, many thanks to the kind lady who took care of me on Tuesday! More
by kimmyhouk
Employees Worked With
Robyn Hicks
June 27, 2018
New 2019 Avalon Amazing experience buying my new car! My new 2019 Avalon is fantastic! They have a lifetime customer with me! Will recommend them to all my friends! Amazing experience buying my new car! My new 2019 Avalon is fantastic! They have a lifetime customer with me! Will recommend them to all my friends! More
by SButler
Employees Worked With
Andrew
June 23, 2018
Emergency visits We were frightened NY travelers in March when a check engine light came on. We tried another dealer, first on a directory, but got no where. We call We were frightened NY travelers in March when a check engine light came on. We tried another dealer, first on a directory, but got no where. We called McGill's and were told to come right in, taken right in, had our fears allayed and found out that it was due to a bad sensor. We were able to continue our journey and will be forever grateful. They refused payment for this service, and were friendly from the first answer of my phone call until the final good bye. More
by bobtny44
Employees Worked With
Names unknown
June 22, 2018
Consistent Customer Service I have always been satisfied with the quality customer service I've received at Rick McGill's Toyota and that's why I will continue to go there. I have always been satisfied with the quality customer service I've received at Rick McGill's Toyota and that's why I will continue to go there. More
by khammont
Employees Worked With
Don't know
June 22, 2018
Bought a new 4 runner Nick did a great job with assisting us in buying our new car. Nick made it easy to deal with, we enjoyed our experience. Thanks Nick did a great job with assisting us in buying our new car. Nick made it easy to deal with, we enjoyed our experience. Thanks More
by Dusty333
Employees Worked With
Nick Creamer
June 21, 2018
Outstanding James Howard was fantastic. We highly recommend him at every opportunity. The detail job was great as well. The finance office excelled as well. A James Howard was fantastic. We highly recommend him at every opportunity. The detail job was great as well. The finance office excelled as well. A plus! More
by Parkers
Employees Worked With
James Howard
June 21, 2018
Trustworthy and honest. After having my vehicle serviced, which was done in a timely manner, I dropped my wallet when leaving the service department, I did not make it home b After having my vehicle serviced, which was done in a timely manner, I dropped my wallet when leaving the service department, I did not make it home before getting a call that my wallet had been found by one of the techs and turned to the supervisor. What could have turned into a nightmare, turn into a day of gratitude because of the honest staff that is on board. You have a exceptional crew. Thanks so very much for your good service and above all being honest and trusting people. Thanks Lou, our tech and the entire staff at Rick McGill's. Thanks again!!!!! More
by doby51
Employees Worked With
Robin, Lou
June 20, 2018
Excellent customer service, very polite, knowledgeable Very good service provided, customer lounge clean and drinks and TV provided. Restroom clean. All employees polite. Service excellent. Take it or Very good service provided, customer lounge clean and drinks and TV provided. Restroom clean. All employees polite. Service excellent. Take it or leave it period!!! More
by harehouse
Employees Worked With
Don Phinney, I believe
