
Rick McGill's Airport Toyota
Alcoa, TN
Is this your dealership?
Filter Reviews by Keyword
By Type
1,147 Reviews of Rick McGill's Airport Toyota
Excellent and Profressional Staff My wife and I stopped by just to Inquire about Pricing and Interior Cargo Space on Sequoias and Siennas. After spending time with Audrey Parsons, sh My wife and I stopped by just to Inquire about Pricing and Interior Cargo Space on Sequoias and Siennas. After spending time with Audrey Parsons, she made us Feel Informed, At Ease and Welcomed to the dealership. I would and will recommend this Associate to Friends and Family. We will be back because of her. As many people already know, there are Toyota dealerships elsewhere but People buy from People, its not always about price. Please give this young lady some "Kudos". More
6 month service Robin Hicks was so friendly and helpful. She even had them wash my car before they checked it. My husband recently passed away and I hadn't gotten the Robin Hicks was so friendly and helpful. She even had them wash my car before they checked it. My husband recently passed away and I hadn't gotten the full 5000 miles yet but everything was checked out well. More
Excellent service and friendly service personnel Was on vacation when problem occurred and took vehicle to closest dealership. Worked with Robin in service department and was provided a loaner car to Was on vacation when problem occurred and took vehicle to closest dealership. Worked with Robin in service department and was provided a loaner car to continue my vacation while they ordered the part and performed the necessary repairs. This service department was outstanding and wish I could take them back to Georgia with me. More
No Surprises My visit was uneventful, humdrum, boring--which is why I rated it 5-star. That's exactly what a car check-up should be. I had called ahead to say I'd My visit was uneventful, humdrum, boring--which is why I rated it 5-star. That's exactly what a car check-up should be. I had called ahead to say I'd been held up in a meeting and would be about 15 minutes late; as it turned out, I was 8 minutes late. Nobody seemed to mind. I was greeted promptly and courteously and shown to the waiting room, where I snagged a free bottle of water, a bag of Cheetos, and even a sack of peanuts, the last of which I popped into my purse for later. The employee tending to me was polite and good-humored throughout my visit. To my continuing delight, he was even able to arrange a much-needed car wash. I was consulted about whether to buy new air filters (I did), and after a reasonable wait, I was taken to the cashier to check out. My only suggestion is that somewhere on the several pages of check-out material, there might have been a written indication of the approximate time of my next visit, but on the whole I was well taken care of. In other words, nothing happened that shouldn't have. Yay! Five Stars! More
Service That is Reliable and Professional I have two (2) Toyota vehicles that I purchased and have served at Rick McGill Toyota. Each and every time I am there for service, the staff is atten I have two (2) Toyota vehicles that I purchased and have served at Rick McGill Toyota. Each and every time I am there for service, the staff is attentive, the work is reliable and professionalism of everyone is noted in all departments. More
Great Service to on They treat me like their on family. They have provided excellent care for my car.If there is any problem arriving from any service they have stepped u They treat me like their on family. They have provided excellent care for my car.If there is any problem arriving from any service they have stepped up and taken care of it. Especially Shannon Gilmore his expertise has never let me down and follow up is also to be commended. More
Incredible awesome!!! I went there to look at a preowned tundra but it wasn’t want I expected. I was ready to go somewhere else and for some reason I decided to give Steve I went there to look at a preowned tundra but it wasn’t want I expected. I was ready to go somewhere else and for some reason I decided to give Steve another chance to show me something that I really liked and could afford. I test drove several trucks and finally find the one I fell in love with. They stayed until 8:00 and they closed at 6:00. After I was finished signing all my paperwork, Steve took me out and spend 30 minutes showing me how to set things up and how everything worked. Thank you so much for my wonderful experience. Buying a vehicle has always been incredibly stressful so I really wasn’t looking forward to it. They made it a pleasure. Thanks also Steve for your knowledge and patience with me. I really enjoyed it. I’ll defiantly refer all my friends and family to Rick McGill’s to see Steve. More
Service campaign and routine maintenance From the moment I arrived they staff treated me very professional and timely. Robin at the service desk was polite and respectful of my time. From the moment I arrived they staff treated me very professional and timely. Robin at the service desk was polite and respectful of my time. More
QUICK AND EASY DROPPED MY CAR OFF AND I GOT IT BACK QUICK AND IN TIME FOR MY LUNCH TIME THEY WASHED IT AND I DIDN'T EVEN HAVE TO ASK THEM TOO. DROPPED MY CAR OFF AND I GOT IT BACK QUICK AND IN TIME FOR MY LUNCH TIME THEY WASHED IT AND I DIDN'T EVEN HAVE TO ASK THEM TOO. More
Great, Friendly Service The service was outstanding and Steve Marsh, our sales person, was outstanding! Everything was clear and the explanation of how to use all of the feat The service was outstanding and Steve Marsh, our sales person, was outstanding! Everything was clear and the explanation of how to use all of the features was outstanding More