Rick McGill's Airport Toyota

New Truck It was a nice experience, the staff was very friendly and helpful. They made me feel like my business was important to them, unlike the other Toyota d It was a nice experience, the staff was very friendly and helpful. They made me feel like my business was important to them, unlike the other Toyota dealership in Knoxville! I purchased the truck I wanted, and made new friends. Chris Dykes was very easy to work with. More

Awesome Everyone there was so helpful I was in and out for my oil change with exceptionally great service and the waiting room was very clean with TV's to pa Everyone there was so helpful I was in and out for my oil change with exceptionally great service and the waiting room was very clean with TV's to pass the time with More

5000 mi Maintance Called and was able to get an appointment same day. Service took a little over an hour and was very professional. No issues at this time. Called and was able to get an appointment same day. Service took a little over an hour and was very professional. No issues at this time. More

Did what they said they would Bought a 2017 Toyota Tacoma and on the next day I noticed that the front window had been scratched while removing sticker. They fixed to my liking an Bought a 2017 Toyota Tacoma and on the next day I noticed that the front window had been scratched while removing sticker. They fixed to my liking and Rick told good care of me. More

Dishonest Dealership Bought a 2014 GMC Sierra. Doug Hicks told me there were no known issues with the truck. I drove it and decided to purchase it the next day. Within Bought a 2014 GMC Sierra. Doug Hicks told me there were no known issues with the truck. I drove it and decided to purchase it the next day. Within 30 miles of leaving the dealership the check engine came on. I called Doing and after going back and forth for a couple days I spoke with Mike Allen, sales manager, who admitted the check engine light had been on and that the code was cleared without any repair. I bought the truck without knowing this as is no warranty. Had they been honest, up front with me I would not have e made the purchase. It's been a month now and the check engine light is back on again. I have left 4 messages for Mike Allen over the last two and a half weeks and he will not return my calls. More

Rare correction of work from previous visit. First time I’ve had to bring the Sienna back for correction of a workmanship error from my previous visit, which was to address a Safety Recall for th First time I’ve had to bring the Sienna back for correction of a workmanship error from my previous visit, which was to address a Safety Recall for the shifter. More

Personal attention, and listened to my needs Jeff was attentive and explained my options and I left know what was done and what was needed in the future. The car wash was an appreciated winter g Jeff was attentive and explained my options and I left know what was done and what was needed in the future. The car wash was an appreciated winter gift. Thank you More

Shannon in the service dept is very helpful Shannon is always very helpful and knowledgeable when we go in. He always makes it an enjoyable experience. Enjoy going to have my oil changed there. Shannon is always very helpful and knowledgeable when we go in. He always makes it an enjoyable experience. Enjoy going to have my oil changed there. Thanks More

New Rav4 Excellent sales and service personnel. We just bought a new Rav4 from Craig Hockey and the experience was great. We had our old Toyota serviced here Excellent sales and service personnel. We just bought a new Rav4 from Craig Hockey and the experience was great. We had our old Toyota serviced here several time with excellent service and results. Recommend to all who need a new vehicle or one serviced to use Rick McGill's Airport Toyota. More

Very Professional and as Pleasant as Possible First I was happy and surprised to hear they could work in my Tundra for an alignment within 2 hours of my call, When I arrived and explained my main First I was happy and surprised to hear they could work in my Tundra for an alignment within 2 hours of my call, When I arrived and explained my maintenance needs the Customer Rep told me even though my coupon was not for alignments they could still give me a 15% discount. The waiting room was nice and the free choice of snacks was a pleasant surprise. The work time estimate was a little overrun but I hardly noticed, because of the curtesy and quality of the service manager. I even got to talk to my Service Tech who was very professional had great explanations for my questions. Before I left they gave me a very informative inspection report that clearly defined the status for all my truck's critical systems. I drove away with a comfortable confidence in my truck and Rick McGill's service department...that I have not experienced in a long time. I'll be back. Thanks! More