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Rick McGill's Airport Toyota - Service Center

Alcoa, TN

4.8
857 Reviews
Call Service Center (865) 970-2615

857 Reviews of Rick McGill's Airport Toyota - Service Center

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September 11, 2025

Good customer service Quickly responded to my arrival and performed all maintenance actions at a high level More

by jarny1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Sep 12, 2025 -

Rick McGill's Airport Toyota responded

Thank you for taking the time to share your experience! We're glad to hear you received prompt service upon arrival and that our team completed your maintenance at a high level. Providing efficient, high-quality customer care is always our goal, and it's great to know we delivered on that for you. We appreciate your visit and look forward to serving you again in the future! — The Team at Ricky McGill’s Toyota

August 08, 2025

Service liaison and tech did a nice job keeping me informed of scheduled maintenance progress and possible future needs. More

by mjg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbyn was excellent
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Sep 09, 2025 -

Rick McGill's Airport Toyota responded

Thank you for the great review! We're glad to hear our service advisor and technician kept you well-informed throughout your scheduled maintenance visit. Keeping our customers updated and prepared for future needs is a top priority for us, and it's great to know we delivered on that for you. We appreciate your trust and look forward to serving you again in the future!

August 07, 2025

On arrival went right in at the appointed time. Good overall review of the vehicle and a description what was to be done. Received a time estimate that was right on and a cost estimate the was clos More

by a.l.jenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew McKinney
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August 04, 2025

Had brake issues. Service dept stands behind their work. Robin is excellent at making sure quality work is maintained. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin
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Sep 09, 2025 -

Rick McGill's Airport Toyota responded

Thank you for taking the time to leave us a review! We're sorry to hear you had brake issues but are very glad our service team was able to resolve things to your satisfaction. It's great to know that Robbyn provided the excellent support and attention to quality that we strive for every day. We truly appreciate your trust in our service department and look forward to assisting you again in the future!

July 18, 2025

Oil change and tire rotation In less than an hour? what is not to like? More

by plummet-wilier.5m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin
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Sep 09, 2025 -

Rick McGill's Airport Toyota responded

Thank you for the great review! We’re glad to hear your oil change and tire rotation were quick and efficient—less than an hour is what we aim for! We appreciate your kind words and look forward to seeing you at your next visit.

July 17, 2025

Very disappointed. Had to buy new battery and you charge $ 50 to clean post with a new battery, which took probably 5 to 10 minutes at most More

by MCBRUCE329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
not sure
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July 14, 2025

I can always count on the best service experience possible. Scheduled maintenance completed without delay, complete explanation of the entire process. More

by RichardC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin
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July 11, 2025

Excellent job from everyone, courtesy and professionalism from all. Would definitely recommend your dealership. Good experience. More

by j_hood
Recommend Dealer
Yes
Employees Worked With
Sorry I forgot names.
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July 10, 2025

The agent I worked with was very informative and was able to answer all my questions. The service was timely and efficient. More

by renick.w.c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Hatch
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July 07, 2025

The service is always great and Advisor Matt is super to work with. Great place. Thanks. More

by jwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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