Rickenbaugh Cadillac

After getting the run-around several times from Volvo costumer care 1-800 numbers, I was fed up. I decided to take my car into Rickenbaugh to see if anyone was willing to listen and help me. Keith Smerch costumer care 1-800 numbers, I was fed up. I decided to take my car into Rickenbaugh to see if anyone was willing to listen and help me. Keith Smerchek, part of the service department at Rickenbaugh, greeted me with a warm hello, and I immediately felt like I was going to (at least) get an answer for my problem. Not only was Keith friendly and helpful, but I felt he genuinely cared about the issue I was having. He could tell I was a bit deterred at this point, spending countless days trying to find anyone who cared enough to at least point me in the right direction. He went above and beyond. Never have I encountered such great costumer service from any service department regarding any car I have ever owned. He told me what needed to be done, and what I could do to achieve this. He kept in contact with me throughout the day as he inspected my issue. What I thought might be a week+ long process, turned into a short days work. Keith Smerchek accommodated me in every way possible, and kept me informed and made sure I had a clear understanding of the situation. After almost six months of trying to resolve this issue, Keith Smerchek took care of me in half a days work. I am so thankful for him, and his service he provided to me. I will be referring my friends and family to him, since we are all Volvo-lovers. Rickenbaugh is the only place I will take my car into now. The whole staff was amazing and comforting. I am thankful I made the choice to stop in because now I have a place I can trust with my beloved car, anxiety-free. Overall, the whole experience was amazing. I don't usually take time out of my busy schedule to write reviews, however, Keith Smerchek earned it, and anyone who reads this, I highly recommend talking to Keith about any service department issues you may have. All in all, great experience. Rickenbaugh has a loyal costumer from this point on. Never been so satisfied with the treatment I received. Also, the courtesy shuttle driver to took me home while the problem was being resolved was amazing as well. I wish I could remember his name. If you come to Rickenbaugh, I can assure you, you will be more than pleased with the service you were provided with. More

Problems with purchasing a new Volvo. My wife and I are in the process of buying a new Volvo XC70, via the Costco Auto Purchase program. We were put in touch with one of the salespeople at Rickenbaugh (Bu in the process of buying a new Volvo XC70, via the Costco Auto Purchase program. We were put in touch with one of the salespeople at Rickenbaugh (Bud) and he made a quick initial contact. From there, no response to email questions about the process and the car (two emails asking about the timeline for purchase and differences between trim packages). We live 3.5 hours drive away from the dealership, so internet interaction is required. Disappointing - this is a large purchase for us, and we expected better. We have been referred by Costco to another dealer who is providing excellent support. Two stars for the quick initial response. More

I met Donnie Panarello ..Steve Saykelly recommended my mother and myself.. We promised him .. We made it and came back and met Donnie again last April, 2012... We purchased Crystal Red Cadillac Coupe CTS. mother and myself.. We promised him .. We made it and came back and met Donnie again last April, 2012... We purchased Crystal Red Cadillac Coupe CTS.. Donnie made an excellent job as used car dealer.. He was so down to earth and great southern personality..He made my mom felt comfortable and relax.. This is my mom fifth Cadillac by Rickenbaugh for over 36 years..They are doing a great job to us..Once again, Thank you Donnie, Steve, and Rickenbaugh staffs.. We are Family!!!! More

I purchased my new SRX in the Spring of 2010 from Coulter Cadillac. At the time I was quite satisfied with the quality of the vehicle, the sales team, and the subsequent service. I moved to Denver, Co. in Cadillac. At the time I was quite satisfied with the quality of the vehicle, the sales team, and the subsequent service. I moved to Denver, Co. in the Fall of 2010 and had occasion to seek service at my local Cadillac dealer, Rickenbacher Cadillac. All service was performed flawlessly thanks to service director, Norm Fryer. When I had a problem with the chrome finish on my wheels and lower trim, I personally contacted the service manager, Blaze Flaherty. He patiently listened to my concerns and told me he would contact the regional Cadillac representative and get back to me promptly. Several days later, Blaze called me and informed me that Cadillac would replace all of the parts in question at their expense where ever I would like the service performed. As I had returned the vehicle to Phoenix, I elected to have my original dealership, Coulter Cadillac, do the work. I contacted Coulter Cadillac Service Manager, Jon Thorne, who entrusted this task to his ever able assistant, Ed Stralko. As all Cadillac personnel preceding him, Ed was extremely professional and to the utmost helpful. He continued to make this entire process as easy on me as possible, demonstrating that the total Cadillac experience is luxury, from the quality of the product, to the exceptional customer service. More

BEWARE! Don't buy a used car from Rickenbaugh Volvo. They showed me a price using KBB for a car that I bought only thing they used a model with more options than mine and I ended up paying way more ($3500) t showed me a price using KBB for a car that I bought only thing they used a model with more options than mine and I ended up paying way more ($3500) than the car is worth. More

I have to say, after reading the other reviews/seeing the scores, I can only conclude that most of Rickenabugh's clients are so thrilled they don't need to advertise it on the site. Also, other dealerships scores, I can only conclude that most of Rickenabugh's clients are so thrilled they don't need to advertise it on the site. Also, other dealerships heavily promote this site to inflate their positive comments, but Rickenbaugh focuses on service & quality. Anthony was WONDERFUL to work with- he quickly related the vehicle to my life, features to what he thought I'd use them for and put himself in my shoes. He's solid on facts, commitment and follow-through. Anthony Moore exemplifies customer service and I'm really pleased with the 2011 SRX!!! Thanks for everything Anthony!!!! More

I was a loyal RICKENBAUGH service customer taking my car in even for oil changes for many years. One service call required that they remove my dashboard. On my way home that evening, I hit a bump on the r in even for oil changes for many years. One service call required that they remove my dashboard. On my way home that evening, I hit a bump on the road and the ashtray popped out. I figured they made a mistake when they were re-installing the dashboard but no big deal. I would just have them fix the ashtray on my next visit. That was my mistake. The next month when I took the car in for regular service, the service rep was skeptical that I was telling the truth. They wanted $150 to replace the spring that holds the ashtray. I was incensed and asked to speak to the manager. The manager thought I was making the whole thing up and would not budge. He said that I should have reported it immediately. When I asked how long I could have waited and still have him accept my word, he said one day. Their service warranty is worth one day. Instead I told him I would tell one person about my experience for every bump I hit. I'm proud to say that I've dissuaded four customers from continuing to use their service department and two customers from buying cars from them. And BTW, if you want the same dealership quality at significant discounts, check out Volvo Specialists. They're a couple of miles away on Santa Fe between Alameda and 6th Ave. More

They provide quality service but tend to recommend too many repairs. They "churn" work when unnecessary. many repairs. They "churn" work when unnecessary. More

Rude and Pushy, Not only the service writer but The lead tech treated me like i was an idiot!....will not return tech treated me like i was an idiot!....will not return More

This service department is staffed by badly trained monkeys! After my grandmothers car was returned, more was wrong than when it went in! It was squealing like a Banshee because they had intentionall monkeys! After my grandmothers car was returned, more was wrong than when it went in! It was squealing like a Banshee because they had intentionally broken a fitting on the vacuum line! Also, they disconnected a wire so the dash lights would not come on when allegedly replacing a cabin air filter. As a backyard mechanic, I was able to repair all their little tricks. Meanwhile, they charged plenty for a routine 15K service and I surmise they didn't do a thing to the car except let it sit outside in the sun and sabotage things so she would bring it back!! My grandmother bought it there and they really fleeced her. Just wait until you get old! More